Mercure Aberdeen Ardoe House Hotel & Spa

We are excited for the Scottish Open at Carnoustie! Who will be watching?
If you are attending and need a bed to rest your head, we have late bedroom availabiliy to offer. Call our reservations team on 01224 860 600 and ask about our packages available.

Someone has commited a crime at our Murder Mystery Evening!
Talk to everyone, spot the clues and work out who committed the deadly act and why…
For more information please contact our events team on 01224 860 600 or email h6626-sb2@accor.com

We have fantastic packages available to make your birthday celebrations special with family and friends.
From £45.00 per guest, enjoy a three-course dinner, a glass of fizz on arrival and half a bottle of wine per guest, plus a complimentary private dining room!
Contact our Events team on 01224 860 600 or email h6626-sb@accor.com to find out more.

Late availability Wedding packages still available for all remaining dates in 2018, with wedding exclusivity guaranteed. Whether it's a small intimate wedding, larger full day celebration, or perhaps simply an evening reception, we can tailor our packages to your specific needs.
Contact our Wedding team on 01224 860 600 or email louise.donald@accor.com to find out more. #WeddingWednesday
📷 Photo credit: Chris Henderson... https://bit.ly/2IZd0jZ
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Tickets are still available for One Night of Queen with Gary Mullen & The Works Official on the 14 December.
Celebrate with friends, family and colleagues a fantastic night of delicious food, fine wine and entertainment!
For more infoamtion please contact our events team on 01224 860 600 or email h6626-sb2@accor.com

Celebrate your anniversary with a one night stay at Ardoe House Hotel and Spa, from £155 per couple.
Your package includes a bottle of Prosecco and chocolates awaiting for you in your bedroom. Three-course dinner from our award wining restaurant in the evening and full Scottish breakfast in the morning.
This package is subject to our availability with upgrades to privilege bedrooms and suites available. Contact our Reservations team to check our availbility on 01224 860 600 or email h6626-re@accor.com.

We can't resist this divine dessert of 70% dark chocolate mousse, coco-nibs and salted caramel. #WorldChocolateDay

Did you know that we serve HM Sheridan meat? The same suppliers as The Royal Family at their residence in Ballater.
Sample this produce with all the trimmings at our Sunday Lunch Carvery. Served every Sunday from 12:30pm - 2:30pm, contact our team to reserve your table on 01224 860 600.

We have fantastic package available to celebrate your graduation success!
Indulge in a delicious three-course dinner in our Blairs Restaurant from £35 per guest. Or enjoy afternoon tea, at £25 per guest. Each celebration includes a bubbly glass of prosecco per guest to toast.
Call our team on 01224 860 600 for more information. ... http://ow.ly/7K3G30kCvYn
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Everyday stresses and strains simply disappear with our heavenly, cleansing and purifying back treatment. Following our unique back diagnostic massage to relax and release blocked energy.
This incredibly soothing sensation of Essential Oils and plant extracts helps melt away tension, ease stress and rebalances for renewed energy and velvety skin.
For more information and to check our availability, contact our Spa Team on 01224 860 660.

Summer has started and we are creating a ice cream station for our Sunday Lunch Carvery.
Enjoy Simpsons luxury homemade ice cream from Buckie, rated one of the best ice creams in Scotland, with a selection of delicious toppings to choose from. Not forgetting all the delights or our traditional Sunday Lunch Carvery.
Booking is essential, reserve your table today on 01224 860 600.

Celebrate your Graduation success at Ardoe House Hotel!
Indulge in a delicious three-course dinner in our award winning Blairs Restaurant from £35.00 per guest. Or enjoy mouth-watering afternoon tea in our fabulous Drawing Room, at £25.00 per guest. Each celebration includes a delicious glass of prosecco per guest.
Call our team on 01224 860 600 to book your celebration.

Why not enjoy a mouth-watering Sunday Lunch Carvery?
Freshly prepared starter, choose from one of the roasts from our carvery showcasing some of the finest produce from North East of Scotland. Not forgetting to indulge in a delicious home-made dessert.
Served every Sunday from 12:30pm to 2:30pm, booking is essential please contact our team on 01224 860 600 to reserve your table today.

Cheer on Andy Murray’s return to the grass courts this Summer with our Wimbledon Afternoon tea, including a glass of Pimms and lemonade per guest.
All of our afternoon teas are served with your choice of tea or coffee, alongside a selection of home-made sandwiches, delicious cakes, scones and preserves.
Subject to our availability, the afternoon tea is available from 30th June - 15th July and served from 12pm to 4pm. Booking is essential call 01224 860 600 or email h6626-fb@accor.com to reserve your table.

It is never too late to reach your fitness goals.
At Ardoe Health Club we have a range of memberships all offering hotel discounts and exclusive events. Enjoy all leisure facilities including swimming pool, sauna, steam room, fully equipped gym and more.
For more information contact our team on 01224 860 660 or pop into the club!
... #MotivationalMonday
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Enjoy summer months with a deliciously light Sea Trout, smoked mussels, spinach, pomme anna and sauce vierge.
#SummerDish

Congratulations Mr Fettes! 🍾
The lucky winner of the super car experience at Knockhill Racing Circuit along with accommodation at Mercure Perth Hotel, won at our Father’s Day Sunday lunch.

Beautiful photos captured by Anna Wytrazek Photography and Catching the Moments Photography, thank you for sharing.

Yoga is the practise of quieting the mind.
You can experience all the benefits in our yoga classes, contact our team on 01224 860 660 for more information.
#NationalYogaDay

Alan Clarke, our Head Chef, hosted a cooking master class for a recent team building activity.
The delicious dishes that they cooked were: Orkney King Scallop, black pudding crumb, dressed peas * * *... Smoked chicken, black pudding & pistachio presse, sweet corn purée, hazelnuts * * * Rock turbot, confit squid, spinach, roasted carrot, samphire * * * Inverurie Lamb loin, cutlet & braised shoulder, watercress and courgette * * * Castletown strawberries & meringues
Looking for something exciting and different for your team building activities? Contact our events team on 01224 860 000 for more information.
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We’ve had an amazing, relaxing time together away from the norm.

We were treated like royalty from all the staff.

The food was devine. Hubby is still drooling over his dinner last night and so am I. The dauphinois potatoes were to die for. Would quite happily have them for breakfast, lunch & dinner.

The room was stunning, clean & tidy.

The view from the room was gorgeous.

The whole place had a lovely relaxing atmosphere.

Thank you all again.

We traveled all the way from Idaho, USA and we are so thankful for such wonderful service.

We had some issues with the first room we checked into because it was extraordinarily hot from a previous guest blasting the heat. The windows wouldn’t open to cool it so they patiently gave us a different room.

Beautiful hotel and services!

The dinner was fantastic and tasty. Mine , pork belly , because I do not eat huggis, the staff found me an alternative, potatoes in a special way ...My daughter chicken was soft and juicy in extra batter. Service nice and smiling ... clean room, one of the more comfortable beds in which I slept in my life. Great place ... Breakfast, hot and delicious... exellent service 😍

Our one night stay was a birthday present for my wife. From arrival to departure nothing was too much trouble. The massage and spa were fantastic and set the bar rather high. The food was gorgeous with a great wine list to accompany it. We had a late checkout arranged, so took advantage of the spa facilities again and left the hotel far more relaxed and refreshed than when we arrived. Will definitely visit again, maybe even with the children!

Just come back from a 2 night DBB break. We got a bargain price so I’m likely to be biased but Ardoe House can’t be faulted in any way.

Our room was spot on, the bed was huge and very comfortable. Nice view over the gardens towards the river.

Food in the restaurant was excellent particularly the desserts.

All the staff are friendly and helpful.

We did use the pool/sauna and this is also very good.

I would definitely recommend Ardoe House.

I have stayed here on various occasions and can't wait for the next one...first class service, rooms are very comphy and the leisure facilities are 1st class.

They have some great deals to stay especially at the weekends...lovely relaxing and calming experience ..

Had an amazing night away. Room was lovely but would suggest hotel thinks about supplying face cloths in bathrooms. The food was scrumptious and staff very attentive. Will definitely return. Would advise to have a DBB deal as food on high side.

Had a lovely night away in ardoe house the room was fab and staff were excellent. The dinner was excellent even tho the hotel was very busy and there was a function on. The staff were very stretched but they were lovely and attentive. I really enjoyed my dinner bed and breakfast and will definately return soon. Thank you all once again.

Had a fab night a Ardoe to celebrate our 25th wedding anniversary. We stayed on The Devenick suit and could not fault a single thing. Our dinner was delicious and again no complaints on the food or the service. All the staff were courteous and very professional. Can’t wait to go back again

Comfortable rooms, fantastic comfortable, huge bed, bottle of wine on arrival, espresso coffee machine, clean, modern bathroom. Service could have been a little quicker. Wide selection of food for breakfast, breakfast was plentiful and despite the many guests the hotel staff remained on top adding more cooked food, fruit etc. Large pool in the spa area. Is quiet and the River Dee runs alongside, certainly a nice walk in the evening.

Beautiful, a treat to experience, I'm here to relax, unwind, enjoy the classic Scottish ambiance, if u want fast, cheap food.... go to McDonald's....

Food was great, service excellent and rooms were astonishing.....

Great staff by the way....�

10 stars from the Canadians�

Had a lovely time at the Ardoe. The room was lovely no complaints except couldn’t find a bottle opener so couldn’t open our complimentary bottles in the mini bar. The food was lovely only 1 complaint we were sat beside the door and it was sticking every time. I lost count how many times people were trying to get in and out. Think you need to have this looked at as when sat right beside it becomes rather annoying when you are trying to enjoy your meal. I was glad we were not sat there for breakfast. Other than that had a grat time and would definitely to it again.

This hotel was quite busy ! As we temporarily parked the car , to check in and drop our luggages, a staff came to tell us we can’t park there , just seconds after getting out of the vehicle. No greetings nothing. Just plain arrogance and aggressiveness!! I asked him if he could help us with our baggage but “ no I’m running an event “ and he was wearing the staff uniform. I just gave him my piece of mind.

The first night we arrived (Saturday )the music thankfully only lasted til 2200 hrs. Then Sunday , it lasted til mid night!

So no I don’t think we will come back!

I attended the Strictly Come Prancing in the Ballroom last night and quite frankly the service was shocking! The main course was served and although my dinner was piping hot 1/2 the tables dinner was cold. As events were running late and everyone was starving they just ate the tepid food anyway. By the time it came to tea / coffee the first pot of tea was only Luke warm and required no milk. We were on table 7 and there were 12 people but yet when the tablet came out there were only 10 pieces. I asked for some more and this was delivered about ten minutes later but surely the cups, saucers etc all had to be counted so surely enough tablet could be delivered the first time around. The bar service was shocking for the amount of people in attendance. At one point only 3 ladies toilets had any toilet roll. I have been here many times before at other events with much better service.

We attended the fight Night in the function suite last night. The bar service was shocking. It took me 25 minutes to get served on arrival at 5.30pm and it didn’t get any better all night. You new the numbers to be catered for?



The bar staff were very inexperienced for the numbers being catered for. I won’t go into the quality of the drinks served but it’s more like I would have expected at a festival than a hotel. To make things worse the queue for bar staff at the single till was also lengthy. You must try harder, I hope they don’t use this venue again unless you get the standard of service sorted out!

Walked out without being fed! Pre booked afternoon tea for two for today (a Monday afternoon) arrived and informed them of our booking to be sat in the drawing room. Prompt service by the waitress asking for our tea or coffee order, however we’d informed we didn’t need sugar which meant we also got no milk to have with our drinks? Then followed a 30 minute wait, by which point both our tea and coffee were cold and there was still no sign of our food. We’d only asked for sandwiches and cakes and phoned a day ahead to warn them! Will not be returning, such a let down. Was asked for our email addresses when we announced we couldn’t wait any longer, but wasn’t interested as by that point we had been left with an hour before an appointment to find somewhere and eat our lunch. Really disappointed

The event for UWCB on Saturday 17th March was an absolute disgrace. Spending £35pp to sit squashed round a tiny table, without the table service we were promised and being forced to queue for over 45 minutes to get a drink was not the experience I was expecting at your 4* hotel. By 7pm the ladies toilets had run out of toilet roll in all but 1 stall, the hand soaps were empty and at one point there was a toilet seat on the floor for at least 2 hours. To have a dress code and charge what you do for drinks, you should be embarrassed by the service provided! Though it has to be said that the bar staff (4 bar staff for an event with over 400 attendees?!) did the best they could under the circumstances.

If you're young, modern and like a clean hotel, this is not for you. Dirty stained room and the hotel itself is needing an overhaul. I lasted half an hour and checked out. I have honestly stayed in far better premier inns.

I attended the UWCB event on the 17th of March & I was very disappointed with the service offered by the hotel. We had paid for seated tickets which were supposed have table service, there was none. We had to queue for 45 minutes to get service at a bar with only 4 members of staff serving , who I must say did an excellent job under the extreme pressure that they had been put under by the management, by not having enough staff on duty. I would not recommend using this venue again for this type of event!

We’ve had an amazing, relaxing time together away from the norm.

We were treated like royalty from all the staff.

The food was devine. Hubby is still drooling over his dinner last night and so am I. The dauphinois potatoes were to die for. Would quite happily have them for breakfast, lunch & dinner.

The room was stunning, clean & tidy.

The view from the room was gorgeous.

The whole place had a lovely relaxing atmosphere.

Thank you all again.

We traveled all the way from Idaho, USA and we are so thankful for such wonderful service.

We had some issues with the first room we checked into because it was extraordinarily hot from a previous guest blasting the heat. The windows wouldn’t open to cool it so they patiently gave us a different room.

Beautiful hotel and services!

The dinner was fantastic and tasty. Mine , pork belly , because I do not eat huggis, the staff found me an alternative, potatoes in a special way ...My daughter chicken was soft and juicy in extra batter. Service nice and smiling ... clean room, one of the more comfortable beds in which I slept in my life. Great place ... Breakfast, hot and delicious... exellent service 😍

Our one night stay was a birthday present for my wife. From arrival to departure nothing was too much trouble. The massage and spa were fantastic and set the bar rather high. The food was gorgeous with a great wine list to accompany it. We had a late checkout arranged, so took advantage of the spa facilities again and left the hotel far more relaxed and refreshed than when we arrived. Will definitely visit again, maybe even with the children!

Just come back from a 2 night DBB break. We got a bargain price so I’m likely to be biased but Ardoe House can’t be faulted in any way.

Our room was spot on, the bed was huge and very comfortable. Nice view over the gardens towards the river.

Food in the restaurant was excellent particularly the desserts.

All the staff are friendly and helpful.

We did use the pool/sauna and this is also very good.

I would definitely recommend Ardoe House.

I have stayed here on various occasions and can't wait for the next one...first class service, rooms are very comphy and the leisure facilities are 1st class.

They have some great deals to stay especially at the weekends...lovely relaxing and calming experience ..

Had an amazing night away. Room was lovely but would suggest hotel thinks about supplying face cloths in bathrooms. The food was scrumptious and staff very attentive. Will definitely return. Would advise to have a DBB deal as food on high side.

Had a lovely night away in ardoe house the room was fab and staff were excellent. The dinner was excellent even tho the hotel was very busy and there was a function on. The staff were very stretched but they were lovely and attentive. I really enjoyed my dinner bed and breakfast and will definately return soon. Thank you all once again.

Had a fab night a Ardoe to celebrate our 25th wedding anniversary. We stayed on The Devenick suit and could not fault a single thing. Our dinner was delicious and again no complaints on the food or the service. All the staff were courteous and very professional. Can’t wait to go back again

Comfortable rooms, fantastic comfortable, huge bed, bottle of wine on arrival, espresso coffee machine, clean, modern bathroom. Service could have been a little quicker. Wide selection of food for breakfast, breakfast was plentiful and despite the many guests the hotel staff remained on top adding more cooked food, fruit etc. Large pool in the spa area. Is quiet and the River Dee runs alongside, certainly a nice walk in the evening.

Beautiful, a treat to experience, I'm here to relax, unwind, enjoy the classic Scottish ambiance, if u want fast, cheap food.... go to McDonald's....

Food was great, service excellent and rooms were astonishing.....

Great staff by the way....�

10 stars from the Canadians�

Had a lovely time at the Ardoe. The room was lovely no complaints except couldn’t find a bottle opener so couldn’t open our complimentary bottles in the mini bar. The food was lovely only 1 complaint we were sat beside the door and it was sticking every time. I lost count how many times people were trying to get in and out. Think you need to have this looked at as when sat right beside it becomes rather annoying when you are trying to enjoy your meal. I was glad we were not sat there for breakfast. Other than that had a grat time and would definitely to it again.

This hotel was quite busy ! As we temporarily parked the car , to check in and drop our luggages, a staff came to tell us we can’t park there , just seconds after getting out of the vehicle. No greetings nothing. Just plain arrogance and aggressiveness!! I asked him if he could help us with our baggage but “ no I’m running an event “ and he was wearing the staff uniform. I just gave him my piece of mind.

The first night we arrived (Saturday )the music thankfully only lasted til 2200 hrs. Then Sunday , it lasted til mid night!

So no I don’t think we will come back!

I attended the Strictly Come Prancing in the Ballroom last night and quite frankly the service was shocking! The main course was served and although my dinner was piping hot 1/2 the tables dinner was cold. As events were running late and everyone was starving they just ate the tepid food anyway. By the time it came to tea / coffee the first pot of tea was only Luke warm and required no milk. We were on table 7 and there were 12 people but yet when the tablet came out there were only 10 pieces. I asked for some more and this was delivered about ten minutes later but surely the cups, saucers etc all had to be counted so surely enough tablet could be delivered the first time around. The bar service was shocking for the amount of people in attendance. At one point only 3 ladies toilets had any toilet roll. I have been here many times before at other events with much better service.

We attended the fight Night in the function suite last night. The bar service was shocking. It took me 25 minutes to get served on arrival at 5.30pm and it didn’t get any better all night. You new the numbers to be catered for?



The bar staff were very inexperienced for the numbers being catered for. I won’t go into the quality of the drinks served but it’s more like I would have expected at a festival than a hotel. To make things worse the queue for bar staff at the single till was also lengthy. You must try harder, I hope they don’t use this venue again unless you get the standard of service sorted out!

Walked out without being fed! Pre booked afternoon tea for two for today (a Monday afternoon) arrived and informed them of our booking to be sat in the drawing room. Prompt service by the waitress asking for our tea or coffee order, however we’d informed we didn’t need sugar which meant we also got no milk to have with our drinks? Then followed a 30 minute wait, by which point both our tea and coffee were cold and there was still no sign of our food. We’d only asked for sandwiches and cakes and phoned a day ahead to warn them! Will not be returning, such a let down. Was asked for our email addresses when we announced we couldn’t wait any longer, but wasn’t interested as by that point we had been left with an hour before an appointment to find somewhere and eat our lunch. Really disappointed

The event for UWCB on Saturday 17th March was an absolute disgrace. Spending £35pp to sit squashed round a tiny table, without the table service we were promised and being forced to queue for over 45 minutes to get a drink was not the experience I was expecting at your 4* hotel. By 7pm the ladies toilets had run out of toilet roll in all but 1 stall, the hand soaps were empty and at one point there was a toilet seat on the floor for at least 2 hours. To have a dress code and charge what you do for drinks, you should be embarrassed by the service provided! Though it has to be said that the bar staff (4 bar staff for an event with over 400 attendees?!) did the best they could under the circumstances.

If you're young, modern and like a clean hotel, this is not for you. Dirty stained room and the hotel itself is needing an overhaul. I lasted half an hour and checked out. I have honestly stayed in far better premier inns.

I attended the UWCB event on the 17th of March & I was very disappointed with the service offered by the hotel. We had paid for seated tickets which were supposed have table service, there was none. We had to queue for 45 minutes to get service at a bar with only 4 members of staff serving , who I must say did an excellent job under the extreme pressure that they had been put under by the management, by not having enough staff on duty. I would not recommend using this venue again for this type of event!

We’ve had an amazing, relaxing time together away from the norm.

We were treated like royalty from all the staff.

The food was devine. Hubby is still drooling over his dinner last night and so am I. The dauphinois potatoes were to die for. Would quite happily have them for breakfast, lunch & dinner.

The room was stunning, clean & tidy.

The view from the room was gorgeous.

The whole place had a lovely relaxing atmosphere.

Thank you all again.

We traveled all the way from Idaho, USA and we are so thankful for such wonderful service.

We had some issues with the first room we checked into because it was extraordinarily hot from a previous guest blasting the heat. The windows wouldn’t open to cool it so they patiently gave us a different room.

Beautiful hotel and services!

The dinner was fantastic and tasty. Mine , pork belly , because I do not eat huggis, the staff found me an alternative, potatoes in a special way ...My daughter chicken was soft and juicy in extra batter. Service nice and smiling ... clean room, one of the more comfortable beds in which I slept in my life. Great place ... Breakfast, hot and delicious... exellent service 😍

Our one night stay was a birthday present for my wife. From arrival to departure nothing was too much trouble. The massage and spa were fantastic and set the bar rather high. The food was gorgeous with a great wine list to accompany it. We had a late checkout arranged, so took advantage of the spa facilities again and left the hotel far more relaxed and refreshed than when we arrived. Will definitely visit again, maybe even with the children!

Just come back from a 2 night DBB break. We got a bargain price so I’m likely to be biased but Ardoe House can’t be faulted in any way.

Our room was spot on, the bed was huge and very comfortable. Nice view over the gardens towards the river.

Food in the restaurant was excellent particularly the desserts.

All the staff are friendly and helpful.

We did use the pool/sauna and this is also very good.

I would definitely recommend Ardoe House.

I have stayed here on various occasions and can't wait for the next one...first class service, rooms are very comphy and the leisure facilities are 1st class.

They have some great deals to stay especially at the weekends...lovely relaxing and calming experience ..

Had an amazing night away. Room was lovely but would suggest hotel thinks about supplying face cloths in bathrooms. The food was scrumptious and staff very attentive. Will definitely return. Would advise to have a DBB deal as food on high side.

Had a lovely night away in ardoe house the room was fab and staff were excellent. The dinner was excellent even tho the hotel was very busy and there was a function on. The staff were very stretched but they were lovely and attentive. I really enjoyed my dinner bed and breakfast and will definately return soon. Thank you all once again.

Had a fab night a Ardoe to celebrate our 25th wedding anniversary. We stayed on The Devenick suit and could not fault a single thing. Our dinner was delicious and again no complaints on the food or the service. All the staff were courteous and very professional. Can’t wait to go back again

Comfortable rooms, fantastic comfortable, huge bed, bottle of wine on arrival, espresso coffee machine, clean, modern bathroom. Service could have been a little quicker. Wide selection of food for breakfast, breakfast was plentiful and despite the many guests the hotel staff remained on top adding more cooked food, fruit etc. Large pool in the spa area. Is quiet and the River Dee runs alongside, certainly a nice walk in the evening.

Beautiful, a treat to experience, I'm here to relax, unwind, enjoy the classic Scottish ambiance, if u want fast, cheap food.... go to McDonald's....

Food was great, service excellent and rooms were astonishing.....

Great staff by the way....�

10 stars from the Canadians�

Had a lovely time at the Ardoe. The room was lovely no complaints except couldn’t find a bottle opener so couldn’t open our complimentary bottles in the mini bar. The food was lovely only 1 complaint we were sat beside the door and it was sticking every time. I lost count how many times people were trying to get in and out. Think you need to have this looked at as when sat right beside it becomes rather annoying when you are trying to enjoy your meal. I was glad we were not sat there for breakfast. Other than that had a grat time and would definitely to it again.

This hotel was quite busy ! As we temporarily parked the car , to check in and drop our luggages, a staff came to tell us we can’t park there , just seconds after getting out of the vehicle. No greetings nothing. Just plain arrogance and aggressiveness!! I asked him if he could help us with our baggage but “ no I’m running an event “ and he was wearing the staff uniform. I just gave him my piece of mind.

The first night we arrived (Saturday )the music thankfully only lasted til 2200 hrs. Then Sunday , it lasted til mid night!

So no I don’t think we will come back!

I attended the Strictly Come Prancing in the Ballroom last night and quite frankly the service was shocking! The main course was served and although my dinner was piping hot 1/2 the tables dinner was cold. As events were running late and everyone was starving they just ate the tepid food anyway. By the time it came to tea / coffee the first pot of tea was only Luke warm and required no milk. We were on table 7 and there were 12 people but yet when the tablet came out there were only 10 pieces. I asked for some more and this was delivered about ten minutes later but surely the cups, saucers etc all had to be counted so surely enough tablet could be delivered the first time around. The bar service was shocking for the amount of people in attendance. At one point only 3 ladies toilets had any toilet roll. I have been here many times before at other events with much better service.

We attended the fight Night in the function suite last night. The bar service was shocking. It took me 25 minutes to get served on arrival at 5.30pm and it didn’t get any better all night. You new the numbers to be catered for?



The bar staff were very inexperienced for the numbers being catered for. I won’t go into the quality of the drinks served but it’s more like I would have expected at a festival than a hotel. To make things worse the queue for bar staff at the single till was also lengthy. You must try harder, I hope they don’t use this venue again unless you get the standard of service sorted out!

Walked out without being fed! Pre booked afternoon tea for two for today (a Monday afternoon) arrived and informed them of our booking to be sat in the drawing room. Prompt service by the waitress asking for our tea or coffee order, however we’d informed we didn’t need sugar which meant we also got no milk to have with our drinks? Then followed a 30 minute wait, by which point both our tea and coffee were cold and there was still no sign of our food. We’d only asked for sandwiches and cakes and phoned a day ahead to warn them! Will not be returning, such a let down. Was asked for our email addresses when we announced we couldn’t wait any longer, but wasn’t interested as by that point we had been left with an hour before an appointment to find somewhere and eat our lunch. Really disappointed

The event for UWCB on Saturday 17th March was an absolute disgrace. Spending £35pp to sit squashed round a tiny table, without the table service we were promised and being forced to queue for over 45 minutes to get a drink was not the experience I was expecting at your 4* hotel. By 7pm the ladies toilets had run out of toilet roll in all but 1 stall, the hand soaps were empty and at one point there was a toilet seat on the floor for at least 2 hours. To have a dress code and charge what you do for drinks, you should be embarrassed by the service provided! Though it has to be said that the bar staff (4 bar staff for an event with over 400 attendees?!) did the best they could under the circumstances.

If you're young, modern and like a clean hotel, this is not for you. Dirty stained room and the hotel itself is needing an overhaul. I lasted half an hour and checked out. I have honestly stayed in far better premier inns.

I attended the UWCB event on the 17th of March & I was very disappointed with the service offered by the hotel. We had paid for seated tickets which were supposed have table service, there was none. We had to queue for 45 minutes to get service at a bar with only 4 members of staff serving , who I must say did an excellent job under the extreme pressure that they had been put under by the management, by not having enough staff on duty. I would not recommend using this venue again for this type of event!