John Lewis High Wycombe

Thumbs up to JLP high Wycombe. Exceptional service whilst exchanging my broken toaster despite no receipt or box. One email to customer services, then a phone call later and it was all sorted. In and out the store within 5 mins. Very impressed. Thank you

The ladies in the women’s fitting room where brilluant, getting me different sizes and advising whether it suited/ fitted me. Didn’t get their names but thank you so much, really happy with my 2 dresses. Finished off with a coffee and Christmas scone- cranberry and orange - in the cafe- lovely shopping trip

Really enjoyed watching the royal wedding in the tv department with cake & prosecco. Thank you JL ��

Just popped into the store to use our vouchers for free coffee and cake which was really tasty, but on our way out we just checked out the electrical department as I’ve been looking for a new laptop.

My girlfriend was checking the reduced items and found a laptop that was reduced by £130 , the girl on till was really really helpful by giving me all the information about the laptop and why it was reduced.

In effect I actually purchased the item on the strength of her helpfulness.

Excellent service as always

I don’t live in this area so yesterday was my first visit to JL in High Wycombe. I can say without exception that the staff were exemplary; the shop was clean and the shelves were fully stacked. Everything we take for granted.

My experience at the Brent Cross branch could not have been more of a contrast - surly staff; filthy, dusty glass shelves and poorly stocked messy product offer.

Bravo High Wycombe

Good start to a Bank holiday Monday........taking husband into menswear area, saw the appropriate shoes, looked for a minute for a member of staff, then helped brilliantly by a professional gentleman who went off to fetch the size wanted. Then went to a pay area, no queue and the young gentleman serving at the till was polite and informative too! Walked through the lovely homeward section, nearly being tempted to spend, but left to get back to car and could see that car park was really filling up (11:00am). So nice, no fuss, good service retail therapy, which husband truly was thankful for!!

Friends have always said that JL is my second home! However I use the shop as I value their customer service and guarantees. Yesterday I went to buy an Amazon Echo in the tech department. I also wanted to return a pair of earrings as I had a gift receipt. I was given a gift card without quibble for the return and bought my Echo . All the staff were helpful and friendly. We also did our £10 Valentine's gift challenge and , despite the perception that JL is expensive we both found a good selection of potential gifts ( with both having birthdays each side of 14th we don't go overboard!) . My only negative comment is that the toy department used to be amazing but was sacrificed with the introduction of clothing. Still my shop of choice - and I have converted many family members too😊

My daughter went in to buy a new car seat for my youngest grandson so I looked after both of them and they loved sitting on the chairs playing with the displays but not once did we get told not to touch. The staff were so nice and child friendly

On the whole we enjoyed our visit yesterday but the electrical/computer section was v v busy. There seemed to be a lot of staff around asking if we needed help when we were browsing (I was buying a new laptop) but then when we actually needed help the staff we spoke to seemed disinterested and lacking in the usual John Lewis enthusiasm in ensuring you are happy with your purchase. My husband had a very positive encounter with a member of staff at the till who turned out to be from the USA which might explain his friendly manner. We were happy with our purchase but not the customer service this time I am afraid.

I love JL in High Wycombe, great selection of everything for the home and great clothes selection, I had a coffee in the café it was not a pleasant experience, way too busy, staff at the counters were not experienced enough to cope with the demands of the customers, 2 floor staff were having words with each other which was overheard by myself and other customers, I could not wait to finish my coffee and get out off the store...Also the store was too hot to shop casually.

Usually enjoy my trips to john lewis however today I came away feeling utterly humiliated and furious. Went in to purchase a gift and use my gift cards at around 6.45 and walked straight into the store. Looked for around 5 mins downs stairs and then went upstairs. Made our purchase, came back down stairs and was looking in the perfume area and a staff member marched over to us and said "can I help you but we have closed now" like we should have known this and a quite aggressive manner. We had wondered why they didn't have till open at the counter but no one explained they were closing and no warning over the tannoy we were a bit shocked and felt totally stupid. We were under the impression that the store was open until 8 but having now checked this is only in the week for some strange reason. You guys need to be more aware of keeping you customers in the know, to avoid customers ending up feeling confused and silly.

over 3 months for wardrobes. Finally came today and all the backs of them were broken. So couldn't be fitted. Since 10 over 7 hours trying to sort it out. To be told they cant get the replacements. They cant confirm a refund. Contact the store all day along with Customer services. Just found Paula Nickolas the CEO's details & her team are suppose to be details with it. Cant order another wardrobe until I receive the refund as they were over £2,500. when you spend over & at least £5,000 a year or more, they have lost a good customer. Very let down. I just pray the CEO can sort out my refund so I can order my wardrobes from other company. Never thought John Lewis would be so awful. Lesson learnt big time. I hope nobody else ever experiences what Ive been through with them today.

We took a special trip to John Lewis High Wycombe for a technology our purchase; to allow us to try the item, to take advantage of the 2 year guarantee and because of the reputation of the John Lewis Partnership. However, the person we were served by in the PC department was dreadful. He wrote our purchase on a scrappy bit of paper and told us to "take this to the till and they will ring it up" He did not check if it was in stock (which it turned out it wasn't!) Then we asked a question about Microsoft Office and he made us feel incredibly stupid with his patronising response and his lack of customer service. His responses were such that we nearly walked out of the store without buying anything. This is not what should be delivered by the John Lewis Partnership staff - it was very poor. That said, the lady who did serve us at the till worked hard to recover the situation and provided a much better service.

Today we queued 20 mins for advice in tv dept. Queued 25 mins for a coffee. Then waited 20 mins for sevice to purchase goods...then cock ups at 3 tills. Another 15 minute wait at till on ground floor. Plenty of 'managers' around but didn't seem prepared to roll their sleeves up to help. And this is a midweek visit in November. It's oly going to get worse for Christmas shoppers. We saw lots of potential customers just give up and leave.

Moved to a new house, expecting our nice new bed on the 1st Dec, driver calls 1 hour into time slot they gave us, no delivery I’m afraid someone will

Call you.. no phone call yet John Lewis!! Epic fail.. I have called you 4 times with none of your staff able to tell me when they can deliver again... we are

Sleeping on the floor and back to work next week.. what happened to our bed on the lorry? You deliver until 9pm why cancel... did not expect this service from you!! Please please deliver my bed..

Its a long story but to condense it...... In january had new curtains, pole etc., fitted one curtain was slightly shorter, so report this, duly someone came out on 19th Jan and confirmed this reported back and I got a call saying that they would be replaced. These curtains are on a 7 day delivery! so expected to have them replaced by end of January Oh No! today they have been replaced that's almost 11 weeks. Now I haven't just let this ride, I have spoken to dozens of people who all say they or someone will get back to me, no-one did. I emailed both the store and John Lewis many of the emails didn't even get a response. Having been told to call the call centre (0345608888) I tried but never got an answer. When the call centre finally phone me (on numerous occasions) my phone would ring once and the call would end before I could even answer. Now I put this down in part (mostly) to the fact that good ole John Lewis have decided to outsource a lot of if not all customer service. This is why you see ads on FB for for things like gardening with John Lewis. I have now got the tedious task of getting compensation from them for such bad service and long delays. Watch this space

I'm writing this post to complain about the service my boyfriend and I have received from this store. We ordered some (very expensive) sofas nearly 12 weeks ago and were told we wouldn't receive any updates until around 8 weeks after (which was fine). We rang customer services to discuss the order and delivery and were told there was still no update and to ring again in 2 weeks. We did so on Saturday 24th June. I spoke to a customer representative over the phone who informed me that there was still no update - he was surprised at this. He raised a case and told me that due to the inconvenience and bad service he'd arrange for a good will gesture to be provided to us after delivery of our sofas. He said I'd receive a response by e-mail within 24-48 hours - I did not. I rang customer services again on Monday 26th June and was told that actually they only handle online orders and transferred me to the relevant store I.e High Wycombe. Within 5 minutes I was told that our sofas had turned up and were ready for delivery. What I am disappointed about is: 1. Why we received absolutely no update when clearly the order status has changed during the period we have been waiting and 2. Clearly the sofas are ready for delivery and the store did not inform us and we have had to waste our time ringing customer services numerous times.



When delivery had been arranged, the representative from the HW store told me I'd receive confirmation by post, which we did. However, to my dismay, this was for ONE sofa and not TWO. I spoke to the store and who were baffled that this has taken so long to process and that no updates had been provided. Again, they offered a goodwill gift (because of the breach of delivery time which was supposed to be 10 weeks) once we receive the sofas. They said that the sofas turned up from the manufacturer separately (which is neither my problem or fault). This now means we will have to arrange for somebody to be at our house on two days rather than one as we both work full time. Our first sofa is being delivered today and I'm hoping there will be no issues with it. I was told that I would receive a call within 24 hours to discuss the delivery of the second sofa - I have not received a call and this was discussed on Wednesday.



I am extremely unhappy with the way we've been treated. We ordered from John Lewis because of the reputation of good customer service and feel we have been extremely let down during this whole process. I will have to ring the store again to discuss delivery of the second sofa because, clearly, John Lewis cannot stick to their procedures and have failed us on numerous occasions already.

I was disheartened when attempting to purchase a mid-range compact camera for planned holidays: Display model Olympus Tough TG-5 seemed ideal & the salesperson was helpful in demonstrating features & picture quality, however; having decided to buy, we discovered that we'd made the purchase choice based on false promise of price that had been displayed for Olympus Tough TG-Tracker - a difference of almost 100% Store manager needs to place significantly greater emphasis on checking display models have matching product information on show or risk losing yet more potential sales as is the case with me today

I sent you husband to get aftershave thinking that as his business is VIP based he would get excellent customer service. But no he left like he was second class and was treated very badly. Not only that but the bill was ten times what he expected? I found cheaper and sent in my receipts to say I found it in Tesco cheaper I didn't make any copies. I have had no reply, he asked if there was any kind of offers for free sample considering he paid £149 all together and the assistant was very rude and behaved disgusted by him and h it took him ages to even get there attention.

I am so angry and frustrated,���we will never return