Dmc Moto Stoke - Ducati, Stoke

Happy new Ducati Day for Sian. Here she is picking up her new Supersport S. Soon to have an Akrapovic Exhaust fitted ready for some track days ! Enjoy it Sian.

Some happy new DMC Stoke customers today.

Wowzers take a little look at this....

Lorenzo and Dovi’s V4 Panigales. Tomorrow they will race them against Troy Bayliss plus the all other Ducati MotoGP and WSB riders at Misano. Grid includes Marco Melandri, Jack Miller, Petrucci, Pirro and more. They are all on identical bikes, on identical tyres. Who is your money on?

0% finance on Scrambler. Just 20% deposit then 3 years with no interest and no final payment.
Or mega low monthly payments and deposit with 3% PCP
... Call, visit or email Simon or Dorian to book your test ride and you could be riding your new Scrambler 800 or 1100.
Call 01782 848191 simon.jackson@dmcmoto.co.uk
See More

One of our good friends Mark collecting his new X-Diavel today. Have a great first day and enjoy your new bike Mark. Many thanks

Please call the sales team at DMC Stoke to secure your bike. 01782 848191

Late night collection sorted for Steve. Here he is collecting his new Scrambler 1100 Special. He only changes Bikes every 6 years and can’t wait to start riding his new bike. Thanks Steve and enjoy it !

Here is our good friend Phil collecting a very special bike. Not only is he collecting his already stunning Final Edition he also opted for the Full Akrapovic Exhaust system. Sounds better than it looks. Enjoy it phil and thank you.

Massive achievement from all the team at DMC Stoke. We are over the moon to Announce that we are the 2017 Sales Customer Satisfaction of the year Award Winners out of all the Ducati Dealers in the UK. On behalf of all at DMC Stoke Simon would like to thank all our customers who Helped us achieve this Award.

More new DMC Stoke customers collection their bikes today from us.

Lady's and Gents hope you don't mind me putting this on here. My wife is fund raising for hervward as they need funds desperately. Please read her story and if you can help. Please do. Many thanks Paul

First delivery of the day and first ever white Hypermotatd 939 we have had the pleasure of selling. And how good does it look. The lucky new owner is steve. Enjoy it steve. Looks the part.

Deal of the month. We have 1 pre registered 959 Panigale for sale at an unbelievable £11750. That means with a £2000 deposit this bike will only cost you £99 per month with a gfv of £7846 6.4% APR. Call us now for full details.

1299 final edition full system.

Here is Nancy collecting her first ever bike. Just passed her test and opted for this Scrambler Classic complete with Termignoni exhaust. Thanks Nancy. Bike looks 👌👌

Great day at Staffordshire police family open day. We will be back next year. Great day all round.

Don’t forget we are at the Staffordshire police family fun day today at Staffordshire police HQ until 4pm. Come visit us on the CMPG Stand. Hopefully I’ll never be as close to this again with my V4 👮🏻‍♂️👮🏻‍♂️

We only stock the very best used motorcycles here at DMC Ducati Stoke that meet our exactling standards. All bikes once sold have a full safety check in our state of the art workshop and any service work completed by our fully trained technicians.
To enquire about any of our used or new bikes please call Simon on 01782 848191 or email simon.jackson@dmcmoto.co.uk

just had my new xdiavel delivered and wow what a superb bike .I have to say it was a real pleasure to go to a new shop for a different bike then i normally ride and get excellent sevice and help with silly questions .Simon and Paul were great at choosing the right bike with expert advice,top shop

Took my Multistrada in for a service today. Many thanks to Paul in the workshop for outstanding service. Ii cannot rate these guys highly enough.

Thanks to lads at DMC for getting my Panigale 1299 FE earlier than expected. First class customer service from start to finish, they couldn’t have been more helpful. This is my second Ducati and this was far more pleasurable than the last time with Manchester. Keep up the good work boys.

On my way from Portugal to Isle of Man i needed a chain transmission adjustment and all the guys at DMC where great. Thank you Doran,Alan and Waine.

Just collected my new xDiavel from the guys at DMC Moto Stoke. And what an awesome beast it is too! I could not fault the service i received. From test rides and numerous complimentary coffees through to the guys managing to prep my bike at short notice ready for this bank holiday weekend.



Get yourself down there. With such a wide range of Ducati bikes available now, i think there's a bike for everyone. The only hard bit is choosing!

I'd like to thank the guys at Stoke Ducati for the delivery of my new scrambler this morning. Especially Simon and the lovely guy Alan who delivered the bike, I'm over the moon with the purchase it's just a shame it's pouring with rain as I'd of been out on it now. Thanks again guys, I'd recommend you to all of my friends and relatives. �

I would like to thank both Simon and Paul for looking after me and Eleanore (My new FE). I cannot speak highly enough of the guys at Ducati Stoke. Simon has worked so hard selling my last Panigale and getting me a great deal on my new FE. I live in Scotland and use Stoke because my parents live near by. Paul has gone out of his way a number of times staying open late waiting for my arrival and opening Sunday morning for me to collect my bike. Going out of his way to help with my journey time back home. The service is amazing. I have never had any issues with the service team. They are the only people I now trust to work on my bikes. If they repaired iPhones I would use them for that also. If you want a Ducati, great service and great people then visit Ducati Stoke. (Paul can I collect my FE now ���)

I had one or two problems with delays to receiving the warranty card, ever red confirmation & the Datatag registration, but these are all now being sorted. Simon did me a good deal on the new bike & everything with regards to the px of my old XDS & collection of the new bike went very smoothly.

Great service highly recommend, far better than other dealers I've experienced!! Will definitely recommend them and use them again �

Great service from the team at DMC Stoke. Paul, Simon and the team are aways very welcoming and nothing is too much trouble. Can’t recommend highly enough.

Great dealership. Simon and the gents saved me a lot of money on my new 959 Panigale, and I did price them up elsewhere. Good advice, where needed. I am one loyal customer as of now.

Having just got my first 30 miles on the clock, I can say without doubt, It is the most amazing machine I have ever had the pleasure of using.

Simply perfect.

Excellent service keen friendly staff, whom all say hello when ever i call in for a free coffee.

Simon has worked very hard for me in selling my old bike in super fast time, then finding me the very last Panigale R to be imported to the uk this year (2017).

Wayne has done an excellent job PDI in double quick time,While Paul has done an excellent job sorting out all the bits and even got the Datatag register for me before I collected the bike today.

The small but very good team all have played an excellent role in the smooth operation of possibly the best Ducati dealership in the country today!

I highly recommend them and I'm looking forward to many more visits in the future.

Thank you very much

Couldn’t have been more helpful. Great deal, great service, great bike! Thanks Simon and the team !

Cheers to Paul for collecting my Monster 797 this evening...really appreciate it and looking forward to collecting her soon ��

Came in to have my SH Multistrada troubleshooted after purchased. Fantastic attitude, very helpful and diligently sorted.



Also went the extra mile by giving helpful suspension advice and suggestions which has worked brilliantly.



Reccomened dealer worth traveling for.

Big thanks to Paul and the guys at DMC Stoke. Picked both bikes up yesterday morning. Services, MOT and get a sheared bolt out. Delivered back later in the afternoon all sorted. Great service as always. Thanks lads !

As a strong advocate of high level customer service I cannot recommend Simon and the team here strongly enough!

Product knowledge, customer interest, quality stock in a really nice welcoming environment,

I'm impressed.... Really impressed best customer experience I've had in a long time

So at the end I promised myself to find the time to review the bad experience I had with dmc Stoke-on-Trent and Ducati Manchester ... In March last year I bought a red Ducati Hyperstrada 821 of 2013 beautiful with only a small scratch on the exhaust , for the rest everything seemed perfect so I trust the "seller" and bring from Stoke-on-Trent to London my first Ducati.

From here I began to realize that something is wrong and the main problem is in the shock absorber so I call the dealership and they come up to London and take the bike solving two other minor problems leaving the real problem unsolved ...

The workshop's response is: "everything is ok we did the shock absorber service and for us it works great" �

the only thing I receive in return is a "we ordered some pieces that are not available at Ducati we are waiting" Following months of phone calls and e-mails ,until I address the Ducati of Croydon here in London which gives me an explanation of the problem: the rear shock absorber having been shortened incorrectly does not have enough space to work well at every imperfection of the road seems to touch the ground, a disaster ....

So I call Stoke on Trent and put them "in line with the situation" and at the end they agree to pay only the labour for the replacement of the shock absorber that I was forced to buy as they wouldn’t supply , but the previous job was done so badly that the pins that held the shock were now rusty not having been greased before being screwed on and then the cost of the substitution raised up the 300£ that they were thinking to pay....

The moral of the story is that I had to buy a £ 150 shock and pay the £ 540 labour for a bike that was still under warranty....

I believe this is not professional behaviour at all as I am still under 290£ today as they send me a check of 300£.

Very bad.





Allora alla fine mi sono ripromesso di trovare il tempo di recensire la pessima esperienza che ho avuto con dmc stoke e Ducati Manchester... A Marzo dell’anno scorso ho acquistato una Ducati Hyperstrada 821 del 2013 bellissima con solo un piccolo graffio sulla marmitta, per il resto sembrava tutto perfetto quindi mi fido del “venditore” e porto da Stoke on Trent a Londra la mia prima Ducati

Da qui inizio a rendermi conto che c’è qualcosa che non va e il problema principale è proprio nell’ammortizzatore così chiamo la concessionaria e loro vengono fino a Londra e prendono la moto risolvendo altri due problemi secondari lasciando il vero problema irrisolto....

La risposta dell’officina è :”tutto ok abbiamo fatto il service all’ammortizzatore per noi funziona benissimo”�

Seguono mesi di telefonate e email l’unica cosa che ricevo in cambio è un “abbiamo ordinato dei pezzi che ora non sono disponibili alla Ducati” fino a che mi rivolgo alla Ducati di Croydon che mi da la spiegazione al problema : L’ammortizzatore posteriore essendo stato accorciato in modo non corretto non ha abbastanza spazio per lavorare bene ad ogni imperfezione della strada sembra di toccare per terra ,un disastro....

Quindi richiamo Stoke on Trent e li metto “al corrente della situazione” e loro accettano di pagare solo la manodopera per la sostituzione dell’ammortizzatore che io sono stato costretto a comprare, ma il precedente lavoro era stato fatto così male che i perni che tenevano l’ammortizzatore erano ormai arrugginiti non essendo stati ingrassati prima di essere avvitati e quindi hanno dovuto trapanarli per toglierli....

La morale della favola è che io ho dovuto comprare un’ammortizzatore 150£ e pagare l’officina 540£ per una moto che era sempre in garanzia e alla fine essere rimborsato solo di 300£....

Io credo che non sia affatto un comportamento professionale e a tutt’oggi io sono ancora sotto di 290£.

Terrible service. Placed a small order only worth £60. Had to chase it up for over 6 weeks before I got so pi55ed I cancelled the order. Even then I had to chase for a further 2 weeks before I got my refund. Waste of phone calls, emails and time. Ended up going to their competitor Ducati dealer who got me my parts in 1 week. I've bought three top of the range bikes in my time from new. Put it this way, I won't be considering these guys when I get my next based upon this experience.

just had my new xdiavel delivered and wow what a superb bike .I have to say it was a real pleasure to go to a new shop for a different bike then i normally ride and get excellent sevice and help with silly questions .Simon and Paul were great at choosing the right bike with expert advice,top shop

Took my Multistrada in for a service today. Many thanks to Paul in the workshop for outstanding service. Ii cannot rate these guys highly enough.

Thanks to lads at DMC for getting my Panigale 1299 FE earlier than expected. First class customer service from start to finish, they couldn’t have been more helpful. This is my second Ducati and this was far more pleasurable than the last time with Manchester. Keep up the good work boys.

On my way from Portugal to Isle of Man i needed a chain transmission adjustment and all the guys at DMC where great. Thank you Doran,Alan and Waine.

Just collected my new xDiavel from the guys at DMC Moto Stoke. And what an awesome beast it is too! I could not fault the service i received. From test rides and numerous complimentary coffees through to the guys managing to prep my bike at short notice ready for this bank holiday weekend.



Get yourself down there. With such a wide range of Ducati bikes available now, i think there's a bike for everyone. The only hard bit is choosing!

I'd like to thank the guys at Stoke Ducati for the delivery of my new scrambler this morning. Especially Simon and the lovely guy Alan who delivered the bike, I'm over the moon with the purchase it's just a shame it's pouring with rain as I'd of been out on it now. Thanks again guys, I'd recommend you to all of my friends and relatives. �

I would like to thank both Simon and Paul for looking after me and Eleanore (My new FE). I cannot speak highly enough of the guys at Ducati Stoke. Simon has worked so hard selling my last Panigale and getting me a great deal on my new FE. I live in Scotland and use Stoke because my parents live near by. Paul has gone out of his way a number of times staying open late waiting for my arrival and opening Sunday morning for me to collect my bike. Going out of his way to help with my journey time back home. The service is amazing. I have never had any issues with the service team. They are the only people I now trust to work on my bikes. If they repaired iPhones I would use them for that also. If you want a Ducati, great service and great people then visit Ducati Stoke. (Paul can I collect my FE now ���)

I had one or two problems with delays to receiving the warranty card, ever red confirmation & the Datatag registration, but these are all now being sorted. Simon did me a good deal on the new bike & everything with regards to the px of my old XDS & collection of the new bike went very smoothly.

Great service highly recommend, far better than other dealers I've experienced!! Will definitely recommend them and use them again �

Great service from the team at DMC Stoke. Paul, Simon and the team are aways very welcoming and nothing is too much trouble. Can’t recommend highly enough.

Great dealership. Simon and the gents saved me a lot of money on my new 959 Panigale, and I did price them up elsewhere. Good advice, where needed. I am one loyal customer as of now.

Having just got my first 30 miles on the clock, I can say without doubt, It is the most amazing machine I have ever had the pleasure of using.

Simply perfect.

Excellent service keen friendly staff, whom all say hello when ever i call in for a free coffee.

Simon has worked very hard for me in selling my old bike in super fast time, then finding me the very last Panigale R to be imported to the uk this year (2017).

Wayne has done an excellent job PDI in double quick time,While Paul has done an excellent job sorting out all the bits and even got the Datatag register for me before I collected the bike today.

The small but very good team all have played an excellent role in the smooth operation of possibly the best Ducati dealership in the country today!

I highly recommend them and I'm looking forward to many more visits in the future.

Thank you very much

Couldn’t have been more helpful. Great deal, great service, great bike! Thanks Simon and the team !

Cheers to Paul for collecting my Monster 797 this evening...really appreciate it and looking forward to collecting her soon ��

Came in to have my SH Multistrada troubleshooted after purchased. Fantastic attitude, very helpful and diligently sorted.



Also went the extra mile by giving helpful suspension advice and suggestions which has worked brilliantly.



Reccomened dealer worth traveling for.

Big thanks to Paul and the guys at DMC Stoke. Picked both bikes up yesterday morning. Services, MOT and get a sheared bolt out. Delivered back later in the afternoon all sorted. Great service as always. Thanks lads !

As a strong advocate of high level customer service I cannot recommend Simon and the team here strongly enough!

Product knowledge, customer interest, quality stock in a really nice welcoming environment,

I'm impressed.... Really impressed best customer experience I've had in a long time

So at the end I promised myself to find the time to review the bad experience I had with dmc Stoke-on-Trent and Ducati Manchester ... In March last year I bought a red Ducati Hyperstrada 821 of 2013 beautiful with only a small scratch on the exhaust , for the rest everything seemed perfect so I trust the "seller" and bring from Stoke-on-Trent to London my first Ducati.

From here I began to realize that something is wrong and the main problem is in the shock absorber so I call the dealership and they come up to London and take the bike solving two other minor problems leaving the real problem unsolved ...

The workshop's response is: "everything is ok we did the shock absorber service and for us it works great" �

the only thing I receive in return is a "we ordered some pieces that are not available at Ducati we are waiting" Following months of phone calls and e-mails ,until I address the Ducati of Croydon here in London which gives me an explanation of the problem: the rear shock absorber having been shortened incorrectly does not have enough space to work well at every imperfection of the road seems to touch the ground, a disaster ....

So I call Stoke on Trent and put them "in line with the situation" and at the end they agree to pay only the labour for the replacement of the shock absorber that I was forced to buy as they wouldn’t supply , but the previous job was done so badly that the pins that held the shock were now rusty not having been greased before being screwed on and then the cost of the substitution raised up the 300£ that they were thinking to pay....

The moral of the story is that I had to buy a £ 150 shock and pay the £ 540 labour for a bike that was still under warranty....

I believe this is not professional behaviour at all as I am still under 290£ today as they send me a check of 300£.

Very bad.





Allora alla fine mi sono ripromesso di trovare il tempo di recensire la pessima esperienza che ho avuto con dmc stoke e Ducati Manchester... A Marzo dell’anno scorso ho acquistato una Ducati Hyperstrada 821 del 2013 bellissima con solo un piccolo graffio sulla marmitta, per il resto sembrava tutto perfetto quindi mi fido del “venditore” e porto da Stoke on Trent a Londra la mia prima Ducati

Da qui inizio a rendermi conto che c’è qualcosa che non va e il problema principale è proprio nell’ammortizzatore così chiamo la concessionaria e loro vengono fino a Londra e prendono la moto risolvendo altri due problemi secondari lasciando il vero problema irrisolto....

La risposta dell’officina è :”tutto ok abbiamo fatto il service all’ammortizzatore per noi funziona benissimo”�

Seguono mesi di telefonate e email l’unica cosa che ricevo in cambio è un “abbiamo ordinato dei pezzi che ora non sono disponibili alla Ducati” fino a che mi rivolgo alla Ducati di Croydon che mi da la spiegazione al problema : L’ammortizzatore posteriore essendo stato accorciato in modo non corretto non ha abbastanza spazio per lavorare bene ad ogni imperfezione della strada sembra di toccare per terra ,un disastro....

Quindi richiamo Stoke on Trent e li metto “al corrente della situazione” e loro accettano di pagare solo la manodopera per la sostituzione dell’ammortizzatore che io sono stato costretto a comprare, ma il precedente lavoro era stato fatto così male che i perni che tenevano l’ammortizzatore erano ormai arrugginiti non essendo stati ingrassati prima di essere avvitati e quindi hanno dovuto trapanarli per toglierli....

La morale della favola è che io ho dovuto comprare un’ammortizzatore 150£ e pagare l’officina 540£ per una moto che era sempre in garanzia e alla fine essere rimborsato solo di 300£....

Io credo che non sia affatto un comportamento professionale e a tutt’oggi io sono ancora sotto di 290£.

Terrible service. Placed a small order only worth £60. Had to chase it up for over 6 weeks before I got so pi55ed I cancelled the order. Even then I had to chase for a further 2 weeks before I got my refund. Waste of phone calls, emails and time. Ended up going to their competitor Ducati dealer who got me my parts in 1 week. I've bought three top of the range bikes in my time from new. Put it this way, I won't be considering these guys when I get my next based upon this experience.

just had my new xdiavel delivered and wow what a superb bike .I have to say it was a real pleasure to go to a new shop for a different bike then i normally ride and get excellent sevice and help with silly questions .Simon and Paul were great at choosing the right bike with expert advice,top shop

Took my Multistrada in for a service today. Many thanks to Paul in the workshop for outstanding service. Ii cannot rate these guys highly enough.

Thanks to lads at DMC for getting my Panigale 1299 FE earlier than expected. First class customer service from start to finish, they couldn’t have been more helpful. This is my second Ducati and this was far more pleasurable than the last time with Manchester. Keep up the good work boys.

On my way from Portugal to Isle of Man i needed a chain transmission adjustment and all the guys at DMC where great. Thank you Doran,Alan and Waine.

Just collected my new xDiavel from the guys at DMC Moto Stoke. And what an awesome beast it is too! I could not fault the service i received. From test rides and numerous complimentary coffees through to the guys managing to prep my bike at short notice ready for this bank holiday weekend.



Get yourself down there. With such a wide range of Ducati bikes available now, i think there's a bike for everyone. The only hard bit is choosing!

I'd like to thank the guys at Stoke Ducati for the delivery of my new scrambler this morning. Especially Simon and the lovely guy Alan who delivered the bike, I'm over the moon with the purchase it's just a shame it's pouring with rain as I'd of been out on it now. Thanks again guys, I'd recommend you to all of my friends and relatives. �

I would like to thank both Simon and Paul for looking after me and Eleanore (My new FE). I cannot speak highly enough of the guys at Ducati Stoke. Simon has worked so hard selling my last Panigale and getting me a great deal on my new FE. I live in Scotland and use Stoke because my parents live near by. Paul has gone out of his way a number of times staying open late waiting for my arrival and opening Sunday morning for me to collect my bike. Going out of his way to help with my journey time back home. The service is amazing. I have never had any issues with the service team. They are the only people I now trust to work on my bikes. If they repaired iPhones I would use them for that also. If you want a Ducati, great service and great people then visit Ducati Stoke. (Paul can I collect my FE now ���)

I had one or two problems with delays to receiving the warranty card, ever red confirmation & the Datatag registration, but these are all now being sorted. Simon did me a good deal on the new bike & everything with regards to the px of my old XDS & collection of the new bike went very smoothly.

Great service highly recommend, far better than other dealers I've experienced!! Will definitely recommend them and use them again �

Great service from the team at DMC Stoke. Paul, Simon and the team are aways very welcoming and nothing is too much trouble. Can’t recommend highly enough.

Great dealership. Simon and the gents saved me a lot of money on my new 959 Panigale, and I did price them up elsewhere. Good advice, where needed. I am one loyal customer as of now.

Having just got my first 30 miles on the clock, I can say without doubt, It is the most amazing machine I have ever had the pleasure of using.

Simply perfect.

Excellent service keen friendly staff, whom all say hello when ever i call in for a free coffee.

Simon has worked very hard for me in selling my old bike in super fast time, then finding me the very last Panigale R to be imported to the uk this year (2017).

Wayne has done an excellent job PDI in double quick time,While Paul has done an excellent job sorting out all the bits and even got the Datatag register for me before I collected the bike today.

The small but very good team all have played an excellent role in the smooth operation of possibly the best Ducati dealership in the country today!

I highly recommend them and I'm looking forward to many more visits in the future.

Thank you very much

Couldn’t have been more helpful. Great deal, great service, great bike! Thanks Simon and the team !

Cheers to Paul for collecting my Monster 797 this evening...really appreciate it and looking forward to collecting her soon ��

Came in to have my SH Multistrada troubleshooted after purchased. Fantastic attitude, very helpful and diligently sorted.



Also went the extra mile by giving helpful suspension advice and suggestions which has worked brilliantly.



Reccomened dealer worth traveling for.

Big thanks to Paul and the guys at DMC Stoke. Picked both bikes up yesterday morning. Services, MOT and get a sheared bolt out. Delivered back later in the afternoon all sorted. Great service as always. Thanks lads !

As a strong advocate of high level customer service I cannot recommend Simon and the team here strongly enough!

Product knowledge, customer interest, quality stock in a really nice welcoming environment,

I'm impressed.... Really impressed best customer experience I've had in a long time

So at the end I promised myself to find the time to review the bad experience I had with dmc Stoke-on-Trent and Ducati Manchester ... In March last year I bought a red Ducati Hyperstrada 821 of 2013 beautiful with only a small scratch on the exhaust , for the rest everything seemed perfect so I trust the "seller" and bring from Stoke-on-Trent to London my first Ducati.

From here I began to realize that something is wrong and the main problem is in the shock absorber so I call the dealership and they come up to London and take the bike solving two other minor problems leaving the real problem unsolved ...

The workshop's response is: "everything is ok we did the shock absorber service and for us it works great" �

the only thing I receive in return is a "we ordered some pieces that are not available at Ducati we are waiting" Following months of phone calls and e-mails ,until I address the Ducati of Croydon here in London which gives me an explanation of the problem: the rear shock absorber having been shortened incorrectly does not have enough space to work well at every imperfection of the road seems to touch the ground, a disaster ....

So I call Stoke on Trent and put them "in line with the situation" and at the end they agree to pay only the labour for the replacement of the shock absorber that I was forced to buy as they wouldn’t supply , but the previous job was done so badly that the pins that held the shock were now rusty not having been greased before being screwed on and then the cost of the substitution raised up the 300£ that they were thinking to pay....

The moral of the story is that I had to buy a £ 150 shock and pay the £ 540 labour for a bike that was still under warranty....

I believe this is not professional behaviour at all as I am still under 290£ today as they send me a check of 300£.

Very bad.





Allora alla fine mi sono ripromesso di trovare il tempo di recensire la pessima esperienza che ho avuto con dmc stoke e Ducati Manchester... A Marzo dell’anno scorso ho acquistato una Ducati Hyperstrada 821 del 2013 bellissima con solo un piccolo graffio sulla marmitta, per il resto sembrava tutto perfetto quindi mi fido del “venditore” e porto da Stoke on Trent a Londra la mia prima Ducati

Da qui inizio a rendermi conto che c’è qualcosa che non va e il problema principale è proprio nell’ammortizzatore così chiamo la concessionaria e loro vengono fino a Londra e prendono la moto risolvendo altri due problemi secondari lasciando il vero problema irrisolto....

La risposta dell’officina è :”tutto ok abbiamo fatto il service all’ammortizzatore per noi funziona benissimo”�

Seguono mesi di telefonate e email l’unica cosa che ricevo in cambio è un “abbiamo ordinato dei pezzi che ora non sono disponibili alla Ducati” fino a che mi rivolgo alla Ducati di Croydon che mi da la spiegazione al problema : L’ammortizzatore posteriore essendo stato accorciato in modo non corretto non ha abbastanza spazio per lavorare bene ad ogni imperfezione della strada sembra di toccare per terra ,un disastro....

Quindi richiamo Stoke on Trent e li metto “al corrente della situazione” e loro accettano di pagare solo la manodopera per la sostituzione dell’ammortizzatore che io sono stato costretto a comprare, ma il precedente lavoro era stato fatto così male che i perni che tenevano l’ammortizzatore erano ormai arrugginiti non essendo stati ingrassati prima di essere avvitati e quindi hanno dovuto trapanarli per toglierli....

La morale della favola è che io ho dovuto comprare un’ammortizzatore 150£ e pagare l’officina 540£ per una moto che era sempre in garanzia e alla fine essere rimborsato solo di 300£....

Io credo che non sia affatto un comportamento professionale e a tutt’oggi io sono ancora sotto di 290£.

Terrible service. Placed a small order only worth £60. Had to chase it up for over 6 weeks before I got so pi55ed I cancelled the order. Even then I had to chase for a further 2 weeks before I got my refund. Waste of phone calls, emails and time. Ended up going to their competitor Ducati dealer who got me my parts in 1 week. I've bought three top of the range bikes in my time from new. Put it this way, I won't be considering these guys when I get my next based upon this experience.

just had my new xdiavel delivered and wow what a superb bike .I have to say it was a real pleasure to go to a new shop for a different bike then i normally ride and get excellent sevice and help with silly questions .Simon and Paul were great at choosing the right bike with expert advice,top shop

Took my Multistrada in for a service today. Many thanks to Paul in the workshop for outstanding service. Ii cannot rate these guys highly enough.

Thanks to lads at DMC for getting my Panigale 1299 FE earlier than expected. First class customer service from start to finish, they couldn’t have been more helpful. This is my second Ducati and this was far more pleasurable than the last time with Manchester. Keep up the good work boys.

On my way from Portugal to Isle of Man i needed a chain transmission adjustment and all the guys at DMC where great. Thank you Doran,Alan and Waine.

Just collected my new xDiavel from the guys at DMC Moto Stoke. And what an awesome beast it is too! I could not fault the service i received. From test rides and numerous complimentary coffees through to the guys managing to prep my bike at short notice ready for this bank holiday weekend.



Get yourself down there. With such a wide range of Ducati bikes available now, i think there's a bike for everyone. The only hard bit is choosing!

I'd like to thank the guys at Stoke Ducati for the delivery of my new scrambler this morning. Especially Simon and the lovely guy Alan who delivered the bike, I'm over the moon with the purchase it's just a shame it's pouring with rain as I'd of been out on it now. Thanks again guys, I'd recommend you to all of my friends and relatives. �

I would like to thank both Simon and Paul for looking after me and Eleanore (My new FE). I cannot speak highly enough of the guys at Ducati Stoke. Simon has worked so hard selling my last Panigale and getting me a great deal on my new FE. I live in Scotland and use Stoke because my parents live near by. Paul has gone out of his way a number of times staying open late waiting for my arrival and opening Sunday morning for me to collect my bike. Going out of his way to help with my journey time back home. The service is amazing. I have never had any issues with the service team. They are the only people I now trust to work on my bikes. If they repaired iPhones I would use them for that also. If you want a Ducati, great service and great people then visit Ducati Stoke. (Paul can I collect my FE now ���)

I had one or two problems with delays to receiving the warranty card, ever red confirmation & the Datatag registration, but these are all now being sorted. Simon did me a good deal on the new bike & everything with regards to the px of my old XDS & collection of the new bike went very smoothly.

Great service highly recommend, far better than other dealers I've experienced!! Will definitely recommend them and use them again �

Great service from the team at DMC Stoke. Paul, Simon and the team are aways very welcoming and nothing is too much trouble. Can’t recommend highly enough.

Great dealership. Simon and the gents saved me a lot of money on my new 959 Panigale, and I did price them up elsewhere. Good advice, where needed. I am one loyal customer as of now.

Having just got my first 30 miles on the clock, I can say without doubt, It is the most amazing machine I have ever had the pleasure of using.

Simply perfect.

Excellent service keen friendly staff, whom all say hello when ever i call in for a free coffee.

Simon has worked very hard for me in selling my old bike in super fast time, then finding me the very last Panigale R to be imported to the uk this year (2017).

Wayne has done an excellent job PDI in double quick time,While Paul has done an excellent job sorting out all the bits and even got the Datatag register for me before I collected the bike today.

The small but very good team all have played an excellent role in the smooth operation of possibly the best Ducati dealership in the country today!

I highly recommend them and I'm looking forward to many more visits in the future.

Thank you very much

Couldn’t have been more helpful. Great deal, great service, great bike! Thanks Simon and the team !

Cheers to Paul for collecting my Monster 797 this evening...really appreciate it and looking forward to collecting her soon ��

Came in to have my SH Multistrada troubleshooted after purchased. Fantastic attitude, very helpful and diligently sorted.



Also went the extra mile by giving helpful suspension advice and suggestions which has worked brilliantly.



Reccomened dealer worth traveling for.

Big thanks to Paul and the guys at DMC Stoke. Picked both bikes up yesterday morning. Services, MOT and get a sheared bolt out. Delivered back later in the afternoon all sorted. Great service as always. Thanks lads !

As a strong advocate of high level customer service I cannot recommend Simon and the team here strongly enough!

Product knowledge, customer interest, quality stock in a really nice welcoming environment,

I'm impressed.... Really impressed best customer experience I've had in a long time

So at the end I promised myself to find the time to review the bad experience I had with dmc Stoke-on-Trent and Ducati Manchester ... In March last year I bought a red Ducati Hyperstrada 821 of 2013 beautiful with only a small scratch on the exhaust , for the rest everything seemed perfect so I trust the "seller" and bring from Stoke-on-Trent to London my first Ducati.

From here I began to realize that something is wrong and the main problem is in the shock absorber so I call the dealership and they come up to London and take the bike solving two other minor problems leaving the real problem unsolved ...

The workshop's response is: "everything is ok we did the shock absorber service and for us it works great" �

the only thing I receive in return is a "we ordered some pieces that are not available at Ducati we are waiting" Following months of phone calls and e-mails ,until I address the Ducati of Croydon here in London which gives me an explanation of the problem: the rear shock absorber having been shortened incorrectly does not have enough space to work well at every imperfection of the road seems to touch the ground, a disaster ....

So I call Stoke on Trent and put them "in line with the situation" and at the end they agree to pay only the labour for the replacement of the shock absorber that I was forced to buy as they wouldn’t supply , but the previous job was done so badly that the pins that held the shock were now rusty not having been greased before being screwed on and then the cost of the substitution raised up the 300£ that they were thinking to pay....

The moral of the story is that I had to buy a £ 150 shock and pay the £ 540 labour for a bike that was still under warranty....

I believe this is not professional behaviour at all as I am still under 290£ today as they send me a check of 300£.

Very bad.





Allora alla fine mi sono ripromesso di trovare il tempo di recensire la pessima esperienza che ho avuto con dmc stoke e Ducati Manchester... A Marzo dell’anno scorso ho acquistato una Ducati Hyperstrada 821 del 2013 bellissima con solo un piccolo graffio sulla marmitta, per il resto sembrava tutto perfetto quindi mi fido del “venditore” e porto da Stoke on Trent a Londra la mia prima Ducati

Da qui inizio a rendermi conto che c’è qualcosa che non va e il problema principale è proprio nell’ammortizzatore così chiamo la concessionaria e loro vengono fino a Londra e prendono la moto risolvendo altri due problemi secondari lasciando il vero problema irrisolto....

La risposta dell’officina è :”tutto ok abbiamo fatto il service all’ammortizzatore per noi funziona benissimo”�

Seguono mesi di telefonate e email l’unica cosa che ricevo in cambio è un “abbiamo ordinato dei pezzi che ora non sono disponibili alla Ducati” fino a che mi rivolgo alla Ducati di Croydon che mi da la spiegazione al problema : L’ammortizzatore posteriore essendo stato accorciato in modo non corretto non ha abbastanza spazio per lavorare bene ad ogni imperfezione della strada sembra di toccare per terra ,un disastro....

Quindi richiamo Stoke on Trent e li metto “al corrente della situazione” e loro accettano di pagare solo la manodopera per la sostituzione dell’ammortizzatore che io sono stato costretto a comprare, ma il precedente lavoro era stato fatto così male che i perni che tenevano l’ammortizzatore erano ormai arrugginiti non essendo stati ingrassati prima di essere avvitati e quindi hanno dovuto trapanarli per toglierli....

La morale della favola è che io ho dovuto comprare un’ammortizzatore 150£ e pagare l’officina 540£ per una moto che era sempre in garanzia e alla fine essere rimborsato solo di 300£....

Io credo che non sia affatto un comportamento professionale e a tutt’oggi io sono ancora sotto di 290£.

Terrible service. Placed a small order only worth £60. Had to chase it up for over 6 weeks before I got so pi55ed I cancelled the order. Even then I had to chase for a further 2 weeks before I got my refund. Waste of phone calls, emails and time. Ended up going to their competitor Ducati dealer who got me my parts in 1 week. I've bought three top of the range bikes in my time from new. Put it this way, I won't be considering these guys when I get my next based upon this experience.