Staffs Travel

**** WARNING **** Long post but i feel i need to put this out there to highlight that no matter how hard you work to provide a good loyal service, clean reliable vehicle and of course a smile even at the hardest times..... THERE IS NONE BACK !!!
*** CUSTOMER OF 8 YEARS ***
Hi Andy,
... Unfortunately I wish to cancel this arrangement with you.
Due to escalating costs I have been able to source a cheaper provider.
Thanks for your response. I wish you well for the future.
*** MY REPLY ***
Hi
Wow, I’m a little surprised and feel very hurt at this to be honest after providing what I feel has been a loyal and reliable service to yourself for many years now.
Just to give you a little insight of why the costs have “escalated” as you put it.
When I started the business in 2009 my cost was £55 return for Manchester Airport when diesel was 0.89p per litre, my first Taxi badge (renewed every 3 years) was approx. £150 (long time ago now) and the vehicle license (Renewed every 12 months) was approx. £225 (again a good while ago now) an operator’s licence was approx. £75 for 3 years and finally Insurance including public liability and breakdown cover was £850 per year.
9 years on and fuel is now at £1.28 per litre at the cheapest supermarket, the taxi badge is now £240 for 3 years. The vehicle license has increased to £305 per year and insurance including PLI but no breakdown is currently £1425 and an operator’s licence is now £180 for 5 years.
Over the 9 years on average fuel costs have increased by 43%, Vehicle licence has increased by 35%, Taxi badge has increased by 33% operator’s licence has increased by 44% and insurance by 67%.
Based on those figures my average costs over 9 years have increased by 47%.
I now charge and average £85 return for Manchester, which over the 9 years has only increased by 41%, and those figures do not include the rising costs for vehicle servicing and the increased charges at the airport for picking up and now dropping off too.
I hope this has given you an insight on how tough it is for a sole trader to survive and earn a living wage yet provide a competitive and reliable service.
I hope your next provider shows you the same loyalty as I have shown, and has all the relevant licences and insurances in place, as more often than not we are finding companies starting up which are not registered with the local council, have no PLI or the correct insurance, should god forbid anything happen.
Best Regards
Andy Jones
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As most of our customers are aware this is the reason that our prices have been increased from the 1st June... so for up to 4 passengers it is now £95 return (£50 to drop off and £45 to collect) and for 5-8 passengers it is now £115 (£60 to drop off and £55 to collect) Thank you for your understanding during these changes

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I'm afraid to say that Staffs Travel will have to pass this NEW DROP OFF cost on to the customer if they require dropping off directly outside the terminal. Picking up from the terminal will not change, we have always included that cost in our price and will continue to do so, even though it has increased by 70% over the last 5 years.
... *** AS FROM JUNE THESE WILL BE OUR PRICES FOR MANCHESTER AIRPORT ***
Drop Off at the "FREE DROP ZONE" and customer catches shuttle bus to terminal, and pick up from terminal as normal.
Car - £45 each Way & Bus - £55 each way
Drop Off at the Terminal direct and pick up from terminal as normal.
Car - £50 Drop off, £45 return Bus - £60 Drop Off & £55 return
Thanks for your understanding.
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Well that's us nearly done for Christmas. Thank you to customers old & new for your custom and loyalty. Look forward to seeing you in 2018. Andy & Nikki

Another busy day, this time waiting at one of my favourite airports.

Booking your holiday for Autumn 2017 or even for 2018, don't leave it until the last minute to book your travel to and from the airport. The diary is starting to fill up. For prices and enquiries go to www.staffstravel.co.uk or call / text 07949129609.

Sadly no bets for me........ just dropped off

Getting away from this awful weather, don’t forget to book your transport to the airport. Call or text 07949129609 or drop us a message.

Another day in the life of Staffs Travel - out and about transporting the Alton Towers Flashmob team with the build up to Halloween around Staffordshire.

Another day in the life of Staffs Travel - out and about transporting the Alton Towers Flashmob team with the build up to Halloween around Staffordshire.

Booking your holiday for 2017, don't leave it until the last minute to book your travel to and from the airport. The diary is starting to fill up. For prices and enquiries go to www.staffstravel.co.uk or call / text 07949129609.

Staffs Travel is an altogether brilliant company, delivering polite, helpful, good priced airport travel service.

Andy the owner was top notch the vehicle was in spick & span condition, the journey down to manchester was pleasurable & quick.

Overall the company fare & driver was totally 100% and definitely will be having this company again next year

Service could not have been better.

Highly recommended

Picked up and dropped off in plenty of time. Polite & Friendly with great communication ÔøΩ

Lovely comfy minibus, friendly service and excellent prices!

Staffs Travel is an altogether brilliant company, delivering polite, helpful, good priced airport travel service.

Andy the owner was top notch the vehicle was in spick & span condition, the journey down to manchester was pleasurable & quick.

Overall the company fare & driver was totally 100% and definitely will be having this company again next year

Service could not have been better.

Highly recommended

Picked up and dropped off in plenty of time. Polite & Friendly with great communication ÔøΩ

Lovely comfy minibus, friendly service and excellent prices!