About Aba Quality Monitoring Ltd
UK's largest provider of bespoke mystery shopping and customer experience tools. We help our clients achieve clarity of vision of the customer experience.
Aba Quality Monitoring Ltd Description
Established in 1990, ABa Quality Monitoring Ltd is now the UK’s largest provider of operationally focused, bespoke mystery shopping and customer experience tools.
We help our clients gain clarity of vision and understanding of the customer experience across every customer touch point, in any industry sector. By working in partnership with our clients, we help to cultivate and embed service excellence, making a real and tangible difference to our clients and their customers.
We have never sought to follow our competitors, but to lead the market through the constant evolution of our service in response to the developing needs of our clients. We offer all standard mystery shopping tools (such as visits, calls, multi-channelled programmes, etc. ) however, we will never be constrained through the utilisation of a franchised mystery shopping solution, which is becoming ever more prevalent in our industry. Our service offer has evolved over time as we have responded to individual client needs. In addition to our core business proposition we also offer compliance audits, contact centre monitoring, voice of customer and colleague training, to complement and enhance our mystery customer programmes.
Reviews
Did you catch BBC Breakfast this morning? Our very own Experience Director, Dawn Hillson, chatted to Sean Farrington about the high street & consumer habits! Head over to our website to find out more about what we do! https://www.aba.co.uk/ #CustomerExperience #mysteryshopping
Have you used a click and collect service over Christmas? We asked our team of mystery customers to share their recent experiences.
Read all about our findings on our website: https://www.aba.co.uk/articles/
#CustomerService #ClickAndCollect #MysteryShopping #CustomerExperience
Had a ball during #NCSW18 @instituteofcs Here's just a glimpse at one of our challenges for #Leadership and #teamwork
Had a fabulous two days with our lovely Assessors. Thank you to all who dropped in to see us!
Are customer web chat facilities the future of problem solving?
We asked our team to share their recent experiences to find out what web chat facilities really offer to customers.
Read more on our website: https://t.co/WQvhJWFwse
... #CustomerService #MysteryShopping #CEX #WebChat
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We’re proud sponsors of the @DidsArtsFest and can’t wait to see the Curious Commissions for 2019’s event. Want to get involved or submit a commission yourself? Follow the page below 🙌
https://t.co/50W25QIGiT
We’re proud sponsors of the Didsbury Arts Festival and can’t wait to see the Curious Commissions for 2019’s event. Want to get involved or submit a commission yourself? Follow the page below 🙌
Do UK high street variety stores offer more than just great prices? Head over to our website to read more about our recent project.
https://t.co/mukgNIZyn2
#CustomerService #MysteryShopping #CustomerExperience
Big congratulations to Jet2.com & Jet2holidays for flying high and scooping 4 TripAdvisor Travellers’ Choice Awards in 2018. Voted one of the best in the world, Best Airline – UK, Best Low Cost Airline – Europe and Best Economy Class – Europe! #Travel #customerservice #TripAdvisor
https://www.tripadvisor.co.uk/TravelersCh oice-Airlines
🔊🙌 We're delighted to launch our new data feed ‘ABa Pulse’. Find out about the ‘real time’ data we capture from a range of sectors: https://t.co/sJ7lsdMOM2 #ABaPulse #VoiceOfCustomer #NPS https://t.co/FycvcvdazR
Thanks for all your hard work @rae_coppola & @AndyDCollinson. Good luck with your future endeavours from everyone at ABa, we'll miss you🖖 https://t.co/kLcxzGGDdq
The office had great fun yesterday #risingtothechallenge building balloon chairs for #NCSW2017 @instituteofcs #teamwork https://t.co/svwUZEGwjX
The office had great fun yesterday #risingtothechallenge building balloon chairs for #NCSW2017 @instituteofcs #teamwork https://t.co/rK7fvi6UfB
Learning about VoC on the first day of ICS Customer Service Week! #VoC #customerinsight #CX #NCSW17 https://t.co/cL7K0pypbg
Let’s be honest: it’s hard being ‘human’ in service https://t.co/ZoQREMviRc #CEX #CUSTSERV #Mysteryshopping
Dawn presenting the Best Customer Experience Award to Pension Protection Fund. Congrats #icsawards #cx https://t.co/Ow6lzR5EOo
Here we are again, proudly sponsoring the 2017 #icsawards https://t.co/TIzZP9eLBD
Amazingly well done everyone at ABa! We didn't win the @Metro_Bank @PrincesTrust apprentice challenge, but we did get a Highly Commended! https://t.co/O5nuCoLx97
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