Amt Vehicle Rental (Permanently Closed)

“A shining example of excellent service!”

A really efficient and smooth process for Collecting a rental car. Simple to follow each stage and costs itemized clearly. Particularly pleased with vehicle hand over . the staff at Enfield Branch were very professional and friendly great costumer Service . all charges straight forward no hidden extras and we ended up with free upgrade . Thank you for making our Special day event better highly recommended , we will defiantly be using amt again !

Would I use AMT again: No chance and I award 5 Stars for Total incompetence
Recommend to a friend: No chance
Customer Care: Disgusting and STILL WAITING for the General Manager to contact me.

I booked a Jaguar for my terminally ill Father In-Law with approximately TWO WEEKS NOTICE.
I specifically requested a Jag as he loves Jag's.

Booking on the phone and assured that a Jag was booked I received an e mail with a note that the model booked may need to be replaced with another.
I IMMIDIATLEY RESPONDED by e mail again stating the reason that I needed a Jag and that if one could not be provided, I would cancel the booking.

I phoned AMT FOUR DAYS before picking up the Jag to ensure a Jag was being provided which I was assured by AMT it was.

My Father In-Law and the rest of the family were excited that he was going to experience a car he has always loved.

At 6:30 THE EVENING BEFORE 09:00 PICK UP I got a call telling me that NO JAG WAS AVAILABLE.

As you can imagine I was greatly disappointed and angry and tried without success to book a Jag from any other supplier ............ not a surprise as BEING TOLD AT 18:30 that no Jag was available after pointing out to AMT on THREE OCCASIOINS that I needed a Jag and the reasons why.

On the morning of the planned day My Father In-Law who was very excited ended up being extremely DISAPPOINTED and SAD and said that we will have to DO IT ANOTHER DAY WHICH HE HAS NOT MANY LEFT.

Jim Raymen

Great Costumer Service , the staff were very helpful i hired brand new Mercedes C Class for a weekend Loved it !!!