Ansaback - Part Of The Yonder Digital Group

Ansaback is a UK based 24 /7 /365 multi-channel contact centre providing expertly managed customer interactions on behalf of our clients. With a team of more than 170 agents and a pool of 350 retained agents, combined with in-house, award-winning software and telephony, we pride ourselves on consistently delivering excellence to our clients. Ansaback has expertise across a wide range of business sectors including Charity, DRTV, Insurance, Telecoms, Retail, eCommerce, Property, Utilities and professional services. Ansaback offers a complete range of professional, cost effective, flexible and scalable call handling solutions and services which includes: • 24 /7 /365 Inbound /outbound sales including general messaging, virtual reception and customer services • Overflow and out of hours service• Call back services - Queue buster services, IVR call back solutions • Outbound Services – e. g. customer call backs, satisfaction surveys, data cleansing • Outbound data campaigns with full reporting and live statistics • Disaster recovery• 24 /7 /365 Fault solutions• Telecoms Solutions • White mail fulfilment and response services • Call compliance /quality monitoring • Social media monitoring and maintenance • E-mail handling – Managing customer service / order e-mail enquiries (detailed below) • Complaint handling • Web chat
Social Link - Twitter: https://twitter.com/Ansaback
Social Link - Facebook: https://facebook.com/ansaback
Social Link - Linkedin: http://www. linkedin.com/company /ansaback
Employee Count: 43
Keywords: internet