Ark Health Club

A great disappointment for a new mummy with her 20 months old son as we were not allowed to enter the gym. Staff did not show any intention or good will to help. Thankfully there are plenty of other gyms around.

I had an appointment for a manicure on Saturday, 09/12/2017.
When I came to the Spa that day, I was told that there had been a booking mistake and no therapist was available for my manicure.
I can understand that things like this happen. What I did not understand was how this mistake was handled.

I got no explanation for why there was no therapist available/ why the booking was not in the calender.
Furthermore, I was neither offered any form of compensation, nor an apology.
Regarding the latter I was actually quite shocked.
I work in customer service too and would never send a customer away without an apology when the mistake made was obviously not the customers fault.

I received an answer after eight days.

Not a large gym but has everything you need! Pool area is lovely

I love the pool and steam.. And the staff are always happy to help. Keep up the good work guys..