Aspect Europe

Good customer experience is central to almost any industry, at the same time consumers want more independence when shopping. Our digital self-service solutions can provide a personal ‘human’ experience that consumers will love, no matter what sector or industry you’re in http://bit.ly/2GKPPMy #CX #SelfService

Our Workforce Optimisation solutions have proven to increase productivity for millions of agents worldwide while enhancing their everyday working lives – from real-time coaching to managing their schedules via smartphones with ease. Visit our website to find out more http://bit.ly/2IYnvYr

For customers to become true brand advocates, they must receive an experience that makes them feel valued, known and respected. Watch our short video to understand how proactive outreach can help you offer timely yet personalised service http://bit.ly/2WQO6Pt

Aspect Via ® is a cloud-based solution that combines customer engagement and workforce optimisation applications under one desktop interface. This makes it easier for companies to deliver a seamless customer experience across channels while optimising greater operational effectiveness http://bit.ly/2L5l0Gy

William Hill wanted to improve customer experience, visibility and reporting across customer engagement channels.
We delivered a next-generation customer experience with our cloud-based software that combines interaction management, self-service, performance management, reporting and analytics, quality monitoring and workforce management in one desktop interface.
Watch our short animation to see what this looks like in practice bit.ly/2Zrxmv1

We’re thrilled to announce our new partnership with William Hill.
The customer is central to everything that William Hill does, and joining forces with us has enabled the company to implement a dedicated, cloud-based customer engagement platform.
Aspect Via ® will give William Hill the tools it needs to deliver a seamless and frictionless customer experience across all communication channels while enabling greater operational effectiveness http://bit.ly/2MF1661

At Aspect, we understand the challenges you face. In fact, we empower over 1.5 million agents to deliver better customer service in 80 countries and across more than 100 million interactions daily. Visit our website to find out more about our solutions http://bit.ly/2L5l0Gy #CX

We can help you produce more engaged customer service agents, higher quality customer interactions and improved customer experience, all at a lower operating cost. Visit our website to find out more http://bit.ly/2DxUory

Did you know that 72% of consumers would rather interact with a happy agent and have the experience take longer? This is a strong statement when you consider how important time is to consumers.
Read our blog to understand why it’s important to engage your agents before you engage your customers http://bit.ly/2VdO0Ay

In the #retail industry, timing is everything: from seasonal promotions to helping customers find what they are looking for online or instore.
Our contact centre software can give retailers the tools to connect with customers wherever they are and whenever they choose to shop http://bit.ly/2GJhkWA

In a world where flexible and short-term working have proven popular amongst employees, workforce management software can play a crucial role in helping businesses to assign the right people to the right places in real time. Visit our website to find out what makes our solution unique http://bit.ly/2IYnvYr

We're a software company that provides enterprise organisations with best-of-breed contact centre solutions that are highly scalable and drive workforce optimisation in various sectors. Visit our website to find out how we can help your organisation http://bit.ly/2DxUory #WFO #CX

We're a software company that provides enterprise organisations with best-of-breed contact centre solutions that are highly scalable and drive workforce optimisation in various sectors. Visit our website to find out how we can help you organisation http://bit.ly/2DxUory #WFO #CX

We're excited to share our big news with you all today! We have just launched a new logo as part of our brand revamp. Let us know in the comments below what you think! 🥳

In the retail industry, timing is everything: from seasonal promotions to helping customers find what they are looking for online or instore. Our contact centre software can give #retailers the tools to connect with customers wherever they are and whenever they choose to shop http://bit.ly/2GJhkWA

Do you want to take our solutions for a spin? Download one of our software solutions, create an evolution account to build, test and deploy your own self-service application http://bit.ly/2vsui4C