Baker Brothers Diamonds

A very helpful jewellery store - before, during and afterwards. Cannot fault them at all, all members of the team are welcoming and helpful at all stages. Thank You!

Really very poor customer service, in my opinion, way below that offered by other authorised Rolex and Tudor dealers in the region.
- I put a deposit down for a new watch and enquired if they would change the strap for me if I brought it with me upon payment and collection - they indicated this would be fine and never mentioned not being able to change for a non OEM strap, I made the journey...then they refused, meaning I had to accept it or lose my deposit. I reluctantly saw the purchase through but regretted it shortly afterwards.
- I then accidentally very lightly marked the watch case trying to remove a glued on sticker left on by the dealer (which subsequently I've discovered other dealers remove for you).
- A day or two after buying the watch, I rang to enquire if I had any options to return, part exchange etc and told them I'd worn the watch. I was encouraged to travel back over to 'see what they could do'. When I got there they refused to do anything - no return, no offer to buy back as pre-owned, no part exchange - which leaves me wondering why they thought it was worth me coming back over at all?! They said they don't take pre-owned watches, even though they are selling at least one in their window and online.
- at the time I didn't expect a refund, just some help to find a solution, but you should be aware that if you buy a brand new product from their store and wish to return it, even if unworn, they do not refund at all - just exchange or issue credit. In my experience this is very unusual policy.
- I have subsequently been offered a credit note for the balance minus the cost of refurbishment (for the mark I made taking off the sticker I feel the dealer should have removed), but since I've now purchased a replacement watch a credit note is not much use to me.

I recent brought a necklace from Baker Brothers and I have amazing customer service from the staff, lovely store and I'm very pleased with the purchase. I highly recommend them to anyone wanting jewellery and I have 0 complaints

I recently purchased from Baker Brothers, the service was outstanding. The staff were friendly, welcoming and knew exactly what they were talking about. I would highly recommend this jewellers. Thank you for your help.

I don't think its an exaggeration to say that the service levels are below standard.

My advice to anyone buying from this store: keep well away. Find a store with knowledgeable and friendly staff. If you have bought from here, check the facts by a fully qualified gemologist. There's nothing worse than being miss-sold.