Beaverbrooks

I let a Raymond Weil watch in October for repair- this is the third time it has had to be repaired under guarantee - apparently it needs a service. Very unapologetic staff - basically it's 'out of their hands' - perhaps the whole process needs rethinking. One sales assistant even inferred that I should expect an expensive watch to go wrong and pay lots of money in repairs - then pointed out hers (Raymond Weil) had been fine!!!! I phoned today yet another sales assistant told me she'll put a 'note' on it to be chased on January 3rd. I won't buy Raymond Weil again and I won't buy from Beaverbrooks who refused me a replacement watch when it went wrong the first time within 3 months. It has been repaired now for a total of over 6 months

It took two and a half months to do a standard Tissot watch service. Ridiculous.

Very helpful staff