Reviews
Room and food were very good but general service could have been a little more professional. Main issue was the loud buzz on the room at night that didn't stop until 8am and ruined any sleep likely to be had. When I reported this there was little interest or ownership and the problem passed to the shift manager and then the maintenance manager. Poor poor service.
Very high standard hotel. Great staff, great food, lovely rooms. Poorly let down by lack of kerb appeal. Lacking colour, flower beds, pots etc. Don't let that put you off. Beautiful gardens behind.
Comfortable hotel. Pleasant staff. Great leisure facilities. The food was excellent. A bit in the middle of nowhere but lovely surroundings and grounds. Excellent hotel
The castle inn. Had the best and most friendly service I've seen in a while. Everything was in pristine cleanliness and the food was wonderful. The grounds were also beautiful. It has a great leisure centre complete with a gym, with lots of equipment and a medium sized indoor swimming pool. The only reason this didn't get 5*s was because of the furniture having some minor wear, and not always being in the nest condition. While not impeding on my stay it was noticeable. The putting greens grass was also just a little bit too long to actually play.
The hotel is situated in stunning scenery and very easy to get too. Just a few miles of the a590. Service is good at the hotel, although a little expensive.the rooms were nice but the beds I found uncomfortable. Rubber bath and shower mats really need to be considered by the owners, two people from our party nearly hurt Thier selves from slipping in the shower. But over all I had an enjoyable stay. Would stay again...
First I must say that Rachel was great. What a sweetheart. Unfortunately that was the only part of my brief stay I enjoyed. The internet was down my whole stay, which for an international traveler that isn't good. Second my room was outdated and left much to be desired. My door lock managed to stop unlocking and subsequently locked me out. 4 room keys, 3 staff and about 30+ minutes I was let back in. Breakfast was disappointing with runny eggs. Gym was good. Definitely upsetting that my only night in this beautiful countryside was spent at this contrastingly present hotel.
It was the best room I have ever stayed in. The staff were friendly and helpful. The food was good
Great hotel, very clean and tidy room, spacious and comfortable, particularly nice powerful shower (over bath) in the bright, modern bathroom. Staff gave a warm informative welcome and always happy to help. Our room had great views and was peaceful despite being above the bar, there was also no road noise. Wifi connection fast and stable. It's in a convenient scenic location, only 10min drive to Keswick. The hotel entrance is away from the main road and seperate to the bar/restaurant which is a nice touch. Plenty of safe parking at the nicely presented hotel entrance. Thank you for a lovely stay and plan to return!
The staff are excellent on every occasion we found them friendly and helpful. The hotel itself is large, situated in lovely surroundings - very well suited to overnight stays or large group functions. Plenty of parking spaces are available in the grounds. The gym and pool facilities are some of the best I've seen in a hotel in this category. The rooms are a good size, clean and well equipped. Food facilities are very good, the evening restaurant menu particularly so. Free, proper high speed internet is included - very impressive! The only thing preventing a full 5 stars is that the showers are quite underpowered and the beds could be slightly more comfortable (bigger duvets especially!). Those small issues aside this is a very good hotel - we would stay here again happily.