Bike Uk

Great staff, made plenty of time for me and gave great advise with brilliant product knowledge. Very please with the new bike and will return here for accessories and servicing. highly recommend.

I've bought 6 bikes from Bike UK and their sister shop in Taunton Ralph Coleman's. All staff have always been friendly and helpful, matching prices and helping out as much as they can, including letting me use their demo bikes for free when mines in for service. Mechanics have always been great, especially Sandy in Taunton and they've always tried to keep the cost down. They have a busy workshop so wait for a service slot can be 4-6 weeks in the summer. Good selection of British bikes including Whyte, Orange and Genesis.

I have been a customer of bike UK for a few years now and decided it is time to write a review. Initially very impressed however my recent experiences have been poor. The store offers a price match service, and a while back was advised by the staff they would rather I price match in store than buy elsewhere.

Recently, I have asked to buy price matched products and been told that I'm "killing the bike industry" in a somewhat confrontational manner. Now, first off, I wouldn't feel the need to price match if not advised to by the store, and, if it wasn't so ridiculously expensive in the first place and 60% cheaper online. Basically, I feel I'm being asked to be mugged off on a huge mark-up.

Meanwhile, I popped into Evans the other day and It was great, they sourced the components I needed for a repair, didn't pressure me for labour, (I do my own), and looked up cheaper products online for price match without me asking. Bike UK, at the very least, needs to have a consistent store policy as being confronted by staff for price matching was not a good experience.

I used to love the store when I had a good relationship with them and felt they were helping me out, now it depends on who serves me, (and I know less of the staff who know I bought I bike there, which probably made them more friendly).

I hope bike UK sorts this out, otherwise it's a great store with knowledgeable staff, and most of the team are super helpful. So, I still give 3 stars, will continue to use the store (it is my local, but possibly more of my money will go elsewhere), and review again in the future.

If you're taller than 6ft, they don't stock any bikes big enough for you to try. Staff didn't seem particularly knowledgeable either. I'd go elsewhere if you want expert advice or if you're of above average height.

Brilliant service and super helpful staff. Bought a new MTB and staff swapped out and fitted a new Revert dropper post to ensure the bike was a perfect fit. That wouldn't have been possible had I bought online. Very grateful.

Great, friendly staff. Many thanks to Stu (I think) he helped me with a loose, inaccessible bolt on my front rack (work bike) before my next delivery. A minor issue that could have become a bigger problem. I was already having a stressful day and appreciate the help, made the rest of my day much easier than it could have been. Thanks again!

Great experiences here, I have brought two bikes and always been delighted with them. I have also bought clothing and accessories. I have always been impressed with customer service and response, and product knowledge has been excellent.

Just yesterday I had a query to which I couldn't have hoped for a more prompt, helpful and satisfactory response and resolution.