Bike Warehouse

Good shop

Popped into the store today while out on a ride, having issues with the front derailleur on my bike, asked the two lads in store for some quick advice about adjusting it.
I was told I had to pay £15 for a full adjustment of the gears and that if I didn't know what I was doing then not to bother as I would mess it up more.
Very unhelpful service and seriously bad customer service.
I will email upgrading my current bike next year and am planning in spending serious money on my next bike, I can assure you it will not be with this company.
Just one last thing, I carried on my ride round to halfords and asked the lad in there for some help, he was working on another bike at the time, he took the bike straight off the stand and put mine on, 5 mins later I was off on the rest of my ride with everything working as it should.
It's customer service like this that generates repeat business.

Shame.

Great shop, I went there today after my wheel was buckled and he said come back later and it'll be done and I came back later and he soda he couldn't straighten it fully but enough so it's rideable due to needing a new wheel and said he won't charge me. I recommend using Bike Werehouse more often.

I had a broken axel and asked them to get a new one. They told me a new one will come in 3 days but was waiting about 2 weeks because they kept on getting the wrong size. After that they said they can't get an axel the size I wanted so I had to buy a new hub.

I was waiting 2 weeks for a new hub so in total I've been waiting about a month that I was so angry.

I'm into biking a lot and know lots about biking. Even I could order it and get it done faster. The only thing that's keeping me a bit carm is Saracen gave me a wheel for the meantime.

After a month they finally done it and got it sorted that I collected 8.30 because it was the day I went on holiday.

Overall they know a lot about biking but it takes them a long time getting the parts to the bike shop

Great bike shop which I highly recommend. I broke my bike gears in Reculver and Marvin fixed me up and got me back on the road again whilst I waited. Great customer service, great prices and significantly better knowledge than anyone you will meet at Halfords. Genuine proper bike shop and Marvin is a gem.