Bmw Motorrad Park Lane

The ubiquitous Duncan Bell opened up Battersea on Good Friday to hand over a new 1200GSA. Duncan provided a very professional level of service and made the whole buying experience an absolute pleasure. Just a pity he could not control the weather and arrange for a sunny day. All in all a very enjoyable experience despite the rain. Thank you

Professional service

Well looked after

Thank you Peter who works in the motorrad showroom

5 star service

However, showroom was empty of new bikes and a large amount of trade in bikes filled the floor.

Only a few jackets helmets and a pair of gloves on show

I’d like to give a big thank you to Chris Mervin of the Parts Dept, he has shown customer service is alive and well and thriving at Park Lane!! Well done to you for giving me the time and expertise I needed to find the correct parts for my car.



I had emailed a BMW competitor nearer to my location (Enfield) some 3 days ago and still await a reply, no need now job perfectly executed by Chris!



This is my second purchase from Park Lane and definitely will not be my last!! Excellent service 5 star

I'd just like to say a big thanks to Team Motorrad at Park Lane and in particular Tom Hiney, who made the whole process simple, fun and exactly what I had expected from a premium brand like BMW. Would highly recommend Park Lane.

I <3 the BMW S1000R.

Duncan Bell was great

Duncan Bell made the whole buying experience an absolute pleasure. Thank you

Was abruptly approached by the receptionist asking how she could help to which I replied you can’t but thanks anyway.

Went there thinking the Motorrad would set the standard for the others and was completely disappointed, total waste of time getting there. If you’re going for the bikes, don’t bother. Crap set up, snotty staff

Tried to sell me an ex display helmet as new. Very quick to try and blame Battersea but he had carefully dumped the very battered box on the other side of the showroom (yes Tomas I was watching). Got a call the following day to say they had another one. Went back in to discover it was the same helmet cleaned up a bit. Criminal to try and pass off second hand goods as new. Doubly so as it is a helmet. Called management and got little response. Not recommended and will not be going back.

I generally don't make a habit of leaving online reviews, however, after the latest incident with my bike, I feel compelled to warn others of my BMW experience so far.



Five weeks ago, I bought a new S1000r from BMW Park Lane. I left the showroom on day one with a snapped rear indicator, which later fell off (the replacement I later requested was never sent to me so I could repair it). By day two, the paint had come off the frame on one side (this was blamed on "wear and tear" so the warranty wouldn't be honoured). Then yesterday, after noticing that I hadn't seen the bike's indicators flash in some time to indicate the alarm was arming, I confirmed it wasn't by moving the bike around (the only indication the alarm works is waiting 30 secs for the indicators to flash, there is no sound so it is hard to tell). Believing it was broken, I googled it to realise the BMW service team had disarmed the alarm during its first service and had not rearmed it on finishing. I had been warned about this by the sales person when I collected the bike as it obviously happens regularly. The service team disarmed the alarm in the settings to avoid it going off while they worked on it, however, they also failed to turn it back on again or to alert me to this.



In summary, my experience in my five weeks of BMW ownership and my interactions with the Park Lane dealership have been abysmal bar the sales team. After paying almost £13,500 in full, I received a damaged bike, which the paint then came off within a day – something which BMW refuse to do anything about claiming “wear and tear” which has no doubt devalued the bike and will probably have to end in litigation. Attempting to resolve this I have had to deal with a service department who don't have the manners to return phone calls, pass you from pillar to post and are negligent enough to release the bike to me with a disabled alarm. I live in London where motorcycles are regularly stolen and I found yesterday that my motorcycle had been unsecure for the past two weeks. This after paying BMW extra in the first place to fit this.



Bar the premium branding and location, this business behaves like a caricature east end used car dealership. Whilst I assume that most bikes are sold without issue, and problems are the exception rather than the rule, this is my experience of being that exception.



PS. Please google "BMW S1000r frame paint issues" to confirm this situation is not unique.