Bonds Jewellers Limited

Good customer service. Excellent discount scheme for emergency services. Fair prices.

The most DISGUSTING customer service that I have ever had the displeasure of experiencing!

I bought a Lovelinks bead for my mother as a Christmas present. This cost me £45. The bead was worn a handful of times over the course of a month, and a number of the stones had fallen out. I contacted Bonds Jewellers to be told that I would have to pay to send the bead back, and then pay a further £15-20 to have it returned to the manufacturer to be assessed; and despite this process I was not guaranteed a refund or exchange. I was not prepared to do this as I had already spent £45 on the bead, and was not going to pay anymore money to return a faulty product. I emailed Bonds explaining that I wished to be put in contact with a manager 3 times before I even got a response! When I eventually got a response from the manager, Nikki, she told me that if I posted the bead back to Bonds, she would see what she could do. I did so.
I received an extremely unpleasant telephone call from Nikki, explaining that the damage was my own fault as it was the result of repetive knocking against another charm or work surface. I explained that this was not the case as it had only been worn a handful of times in the course of a month; she refused to accept my explanation that the item was faulty. Nikki proceeded to tell me that I should be embarrassed to return an item in this state. The phone call ended with the agreement that Nikki would call me before 2pm the following Monday, once her manager had examined the bead and a decision as to whether I would be refunded had been made. The following Monday came and 2pm passed, and I still had no phone call. Once I had eventually got in touch with Nikki again, she informed me that her manager agreed with her, and I was not going to be given an exchange nor refund. I am now in the process of contacting trading standards.
I bought a product from this jewellers, in which the stones fell out within a month of use, and I am being refused an exchange or refund. And in the process I have been told that I should be embarrassed to return the item in that state. Absolutely diabolical service.

Very nice to deal with. Very helpful.

Had a repair job with this shop a few years ago very nice shop