Bows Bridal Boutique

Very poor experience.

The male members of the bridal party came in to measure for suits and the lady was extremely rude and grumpy, apparently it had been a really hard day.

Unfortunately I was not the one that organised in her daily diary.

A company owner with as much experience as she claims to have would of been able to realise that booking 2 weddings in at the same time was not going to work.

The men from the other party were asked to get changed upstairs whilst walking past the brides. Surely that's not right ?

We were have blue suits as my wife had already made her aware of this, we didn't expect to turn up and try on suits that were all different colours, e.g. Black jacket, blue trousers and a beige waist coat. How was my wife meant to get a " feel " for the colour on her wedding day if nothing matched.

The lady was extremely rough with our page boy, we have photo evidence of her stern face. Over all a bad experience.

Upon collection we asked for the other owner ( her son ) he was very apologetic but was equally as bad on the day.

We booked a 6.30pm appointment for 7 men. When I arrived he had the cheek to ask me if I was going to be long as he had football training at 7 in herne bay. Unfortunately he was late for hes football training even with lots of rushing.

Should football be more important then perhaps a change of career would be more suitable.!!

To top of this brilliant experience we had a complete missing suit and various things missed out of a number of other suits.

Generally a bad experience and will not recommend them to anyone.

Excellent service my wife got her wedding dress here absolutely beautiful ☺ my daughter got her bridesmaid dress and my 5 boys and I got our suits here very friendly helpful staff. My boys shoes was not collected and the shop dropped them round for us ☺☺☺ thanks for all your help.

I was told by the manager at Bows Boutique, if I paid £250.00 towards the cost of a dress, that they would tell me if it was being discontinued by the manufacturer, so that I could order it.

When I asked for my money back I was told that I couldn't have it, as my dress had been ordered with the manufacturer and it was a non refundable deposit. At no point did they take my measurements, so I'm not sure how they could order a dress with the manufacturer, without knowing my size.

The customer order form states, that in the event I cancel an order prior to the order being placed with the manufacturer, I agree to a 10% restocking fee being taken from the refund in order to cover administrative costs. I am still yet to receive a refund.

I have emailed and left messages for the manager to contact me but I have not had a response.

Overall a very disheartening experience.

Friendly and helpful would recommend highly