Brooks Rattan Garden Furniture

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WIN A £400 VOUCHER !! - Share this post and join the event on facebook to be entered! Winner will be announced on Saturday 3rd. See you there! 📌 *Participants MUST have clicked either 'Interested' or 'Going' on the event page. 👉

*** 📣COMPETITION & SNEAK PEEK 📣!!! *** 2018 Grand Opening Ceremony of Brooks Rattan (Don't Miss Out) WIN A £400 VOUCHER !! - Share this post and JOIN THE EVENT on facebook to be entered! Winner will be announced on Saturday 3rd. See you there! 📌 *Participants MUST have clicked either 'Interested' or 'Going' on the event page. 👉 Sneak peak of one of our gorgeous new ranges below!!

*** 📣COMPETITION TIME 📣!!! *** WIN A £400 VOUCHER !! - Share this post and join the event on facebook to be entered! Winner will be announced on Saturday 3rd. See you there! 📌 *Participants MUST have clicked either 'Interested' or 'Going' on the event page. 👉 2018 Grand Opening Ceremony of Brooks Rattan (Don't Miss Out)

Make sure you come along to our Opening Day on Saturday! We're kicking off our new range of furniture and showroom with a huge offer of up to 50% off items in-store!! Come down & check out our new range, we guarantee you'll find something you like! 2018 Grand Opening Ceremony of Brooks Rattan (Don't Miss Out)

One more day until our grand opening on Saturday! Don't forget to pop by and have a look at the gorgeous new furniture with a glass of bubbly. Prizes to be won on our event page! UP TO 50% OFF THIS WEEKEND IN STORE TOO! 😲 2018 Grand Opening Ceremony of Brooks Rattan (Don't Miss Out)

Where do I start I’ve ordered a lot of furniture from this company and can only say good things I had a problem with one of my dining tables and they changed it no problem the staff are friendly and very helpful especially Adam service is five-star and the furniture is of high quality and I would highly recommend purchasing from them�����

We searched for months for patio furniture that we loved, would last, and we could afford. After going to every patio furniture store in Essex, UK.We ended up choosing Brooks Rattan Garden Furniture. Their prices are the best and sales person was very kind and patient with us.

We ordered Serena Royal 6 Seat 150cm Round Dining Set in Grey Rattan on 10 May 2018, product arrived on time and quality of product is very good. We installed furniture at our garden, its looking fantastic.Thanks Brooks

Very happy with our grey corner sofa, stylish and good quality. Had a problem with the delivery but this was sorted quickly by one of the Directors - great customer service. I wasn't sure Id done the right thing buying on line without seeing the furniture, but very pleased I did now. The cushions are fabulous, thick and comfy not like cheaper sets with pancake cushions. Just need to upgrade the dining set now, The Brooks sofa shows the old set up!

Quality products and very good value for money.

Recently bought a Brown 4 seat cube set from Brooks Rattan website. I was very impressed with the ease of the online order process, the free delivery and the 10 years guarantee that comes with it. The delivery staff were also very helpful as they helped me set up the set. I love it, top quality product and would recommend to anyone.

Ordered my garden furniture Monday, was delivered today by a lovely couple. They put together and set it out. Many thanks to them.

The furniture looks wonderful

Just had my Serena cube set and lounge sofa delivered, was very pleased to receive this within 3 days looks very good quality and great value, I purchased my last wood set from the same showroom some 13 years ago and always very happy, also the driver and mate helped me build the furniture. Highly recommend

Fantastic quality and friendly helpful sales staff. My beautiful Champagne sofa set delivered within a couple of days straight to my garden, they even took all the packaging away! I am so pleased with it and can't wait for the sun to come out so I can start using it! Thank you Brooks.

Earlier bought Champagne Bahamas Corner Sofa Set, product delivery on time. Quality of products is very good and happy with the customer service as they are very cooperative. Highly recommended.

Brought garden set off of brook am so impressed by the standard of the furniture, everything was purfect even down to the delivery will definitely be back �

Bought dining set from Brooks, furniture arrived on time and quality is very good and they shipped our furniture free of cost.Highly Recommended.

Amazing products. Always original and styles I'm looking for. Wonderful customer service, very friendly and personable.

I would like to say just how happy I am with the garden furniture we purchased from you recently, excellent quality and very comfortable. staff were very helpful and polite, and delivery was prompt. I would highly recommend to anyone

Hello, Have been very happy with our furniture up until now, I have just cleaned it down for dinner this evening and noticed that one of the strips of rattan has snapped in the middle of the table.

We bought this item in June/July 2016. It was delivered week of 11th July 2016. We bought it direct from the Romford shop and it is under guarantee with yourselves.

Please let me know how this is best rectified. We live 5 mins away from your Romford shop.



Looking forward to hearing from you,



Nikki

Very poor quality furniture which started falling apart in less than year after purchase. There was an initial response from customer service but now there is no response at all to emails requesting a refund.



I bought the "8 Seat Bench Cube Set with 4 Footstools/Coffee Tables in Brown Weave" in 2016. The weave on the table had disintegrated by the summer 2017. I contacted Brooks Rattan then and send photos. They accepted it was their fault and that the table is of poor quality. However, 9 months later, nothing has been done.



Avoid.

I would love to review our furniture but unfortunately we still don't have it after placing our order on the 19th April after a brief pop up chat saying we would have it the following week. And paying in FULL.

This didn't happen as the curriers had let them down.

We were then promised we would get it delivered personaly in the companies van on Tuesday 8th may. . The day after the bank holiday and the day after our planned party, (the reason we ordered the furniture in the first place) unfortunately this didn't happen as again the company was let down. . . And us too.

After 're arranging our party to the following bank holiday as we were promised again it would be another week. . Still no furniture.

We have now received another delivery day by text for the 30th may ( after the bank holiday) and the only day we won't be around to receive and collect our delivery. (If it even comes on that day) failing the new deliver day. . . As I said before we will not be around. . We now have to wait 5-10 working days just to get a NEW delivery date.

All I want is the garden furniture I have paid for.

Extremely upset and disappointed



Some good advice. . Only order from Brooks rattan garden furniture if you live within a local area so you can pick it up yourself.

I would like to be able to review my new furniture but after ordering it on 15 April I am still waiting for a delivery date. I am appalled at the service I have received being told the first time I chased my order well you can call the courier I'm busy in the shop with only 2 of us here. You say it's the couriers fault well sorry no it's your fault, I have paid over £1,000 for my furniture and would have expected better. I have made so many calls and am getting no where. You have not made one call to myself apologising or even enquiring whether I have had it or not. Your service is disgraceful. I just want my furniture then maybe I can review what I should be reviewing, my furniture.

I order my furniture from the Laindon branch. I was orginally told that I would be called for delivery within a week. It's been over 1 month now and still not received my furniture. Both the Romford and Laindon branch are very unhelpful. I will not be using this company ever again.

I don't normally give reviews, but this company have given me so much stress!! So i give this company no stars at all and if i could give minus i would! Firstly it took a couple of weeks to receive my order then the wrong order turned up. Three rain covers and not the Cantilever parasol and weights and cover x2 that i'd ordered. So we rang up and they delivered a parasol a couple of days later. The wrong one again and without weights. So we rang up again and now they don't have any weights in stock! Well they did when i ordered them . This company is an utter shambles and i would recommend not using them . Especially if you don't need any more stress in your life. We are now waiting for a refund and i have to start looking for for another parasol elsewhere. Fingers crossed they get the refund into the right account, or i will be back on to make another review................To update my review. They are now claiming to have not heard anything about our order. DO NOT BUY FROM THIS COMPANY!