Burnley Holidays & Travel Agents

Just superb, bought a fantastic cow hide, a wonderful reindeer rug and simply the most beautiful four fleece shearling herdwick rug.
All fabulous quality and all stunning.
Those of you moaning about inconsistent sizes in slipper stitching should really €$¥# off to tkmaxx as this guy deserves better. Drive to the lakes, have coffee, buy some stuff and have lunch by the lake or better still stay the night!
We had a great experience at this shop and at the wood burning centre next door .
Could not be better. Just remember it is a natural product!

I emailed this company a general question about their sheepskin jacket, no response after almost a week. What is the point of having a 'contact us' email/page if you don't respond. Also I have been put off spending money here based on the number of negative reviews, just too many to ignore. Sort out your service by listening to your customers, not by ignoring them.

Really poor customer service. Ordered some slippers 6 weeks ago, still not arrived. Spoke to them 4 times on the phone and was assured they would be sent. Now I can't even get through on phone\email. Have contacted my bank for a chargeback. Worse customer service ever, avoid.

I too wish I had read the reviews before buying from them. I bought a pair of sheepskin boots but they were too small even though I bought one size up, so I returned the items after asking Rick how to go about getting a refund/returns. This was two months ago. I have since no reply to my emails and the phone is never answered. I would not recommend this company to anyone. It seems you will not get your money back if you return your items.

I wish I had read the reviews before ordering gloves online. They arrived promptly but one hand was bigger than the other. I rang and spoke to Rick who sounded doubtful of my claim but he asked me to return them which I did on 30th January 2015 together with a letter referring to our conversation. I waited two weeks but received nothing. I tried phoning several times but the phone was never answered. I emailed but no response there either. I phoned again on Friday 20th February and finally spoke to Rick and asked him if he had received the gloves I returned. He couldn't tell me but said he would ring me back in an hour. Needless to say I have heard nothing further from him - Trading Standards will be my next call!!