Care Choice North West Limited

Care in your own home

Our philosophy at Care Choice North West Limited , is to place the needs of the service user at the heart of all we do, promoting independence and providing care that respects people choice, rights, privacy and dignity.

Care Choice North West is none discriminatory and shall serve all individuals regardless of race, nationality, language, religion or beliefs, age, sex or sexual orientation, or social standing, nor is there any discrimination made between individuals who pay directly for the service and those who do not.

Our aim is to provide the highest levels of care and service to all individuals who use our service. This we do by ensuring our care staff are recruited, vetted and trained against a strict framework, with emphasis placed on the quality and continuity of our support workers to provide a stable and secure environment for individuals that use our service
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All Care Choice North West Limited Staff will commence the minimum of NVQ 2 within twelve months of employment. All staff will receive quarterly supervisions and annual appraisal and monthly team meetings.

Individuals using our service are entitled to a Care Plan, which will be adhered to and provided by Care Choice North West with the agreement of the Individual.

Our policies and procedures are written to provide safe services and working practices that help protect both service user and staff.

We recognise the need for client choice and where appropriate, family involvement during the planning and delivery of support and that the service is managed and delivered in a way which meets the needs of the individual.
We ensure all parties are kept fully informed at all times with a range of up to date information that allows individuals that use our services, their families or carers to make informed choices concerning their care. Information can be made available in the most appropriate language or format required.

Our quality assurance programme ensures regular quality and performance appraisals are conducted with individuals that use the service provided. In addition, our formal complaints, disciplinary, grievance and whistle blowing procedures ensure we are able to capture information to plan and implement on-going improvements to our services.

We will treat all people as individuals and with respect.
We will support people to have their say.

We work hard to ensure the service meets people’s needs.

We are able to provide Health Care Support Workers to support the following:
• Older people
• Older people in supported living schemes
• People with dementia
• People with learning difficulties
• People with mental health problems
• People with physical disabilities
• People with sensory loss including
dual sensory impairment

We will give people real choices and good information to help them make decisions, promoting independent living but supporting them with all below:

Personal Care - We can provide assistance with personal care tasks such as:
• Washing
• Shaving
• Oral care
• Dressing
• Toileting
• Continence care
• Feeding
. Medication
• Assistance with medication
• Assistance getting in /out of bed
Other services – We can provide assistance with the following:
• Making or changing your bed
• Emptying commodes
• Shopping
• Paying service /utility bills
• Collecting pensions
• Laundry and ironing
• Preparing meals, feeding and advising about healthy eating
• Cleaning and vacuuming