Chanel Brompton Cross

Terrible experience. Never again.

Staff need to calm the f down. But I love the brand

truly disgusting service and bad attitude by the blonde Sales Associate working on sunday 9th July.

I had 2 broken legs and had gone to the store for help with a very delicate and expensive Chanel chiffon and ostrich feather brooch. Not only did the staff not approach me to help (and I wasn't dressed like a beggar but in a gold Chanel jacket, chincilla fur and a croc Hermes kelly) but I was left limping and standing there like a leper while the staff averted their eyes and after a lot of waiting, was told they cannot help me. And when I asked them if they could kindly give me a bag for my gold Chanel jacket since I was carrying a bunch of small bags from Cartier etc, they told me they cannot provide anything and finally, when I told them I don't care if it's a GARBAGE BAG, I have 2 crutches and hands full with an extra jacket and small bags. I just need to be able to safely get home without tripping over myself. They gave me a black garbage like bag, so thank you. I really think Chanel should provide training to their staff about how to treat people who have disabilities as we are not lepers, poor or disenfranchised, just because we are less able physically. The shop's insensitivity towards me was apalling. I got a very rude French man who upon telling me he couldn't help me, continued working on his cashier terminal and just ignored me. SHAME ON YOU!

I don't know just who staff think they are?? Even when calling on the phone they often do not pick up ( I was calling the line 5 times in a row!!), when they do answer they are rude and unhelpful. Same in the shop. UNBELIEVABLE considering the kind of money people come to spend, and it's not only this store, it most of the ones around the area at least! I'm disgusted and outraged, who on earth is hiring and training these people???? Shame on you all. CHANEL should have OUTSTANDING customer service, I have been treated better in most places than here. Disgusting and unacceptable.

For such a luxury brand the service was very poor. I purchased an item 6 weeks ago which has now broken, I returned it to the Sloane Avenue shop. I was left standing there whilst the shop assistant went upstairs, no body offered me a seat. She was more than 20 minutes gone, once she returned all she said was they need to be sent back and would be 5 weeks. I explained my purchase was for a special occasion for which she didn't care nor offer any solution. I also explained that when I sent my bag back last year it took over 12 weeks Once I said that wasn't ideal her colleague got involved and was very rude. She then persisted to tell me that I broke the item myself and then continued to push the issue after I told her that this was not the case. I asked for a refund given my product was broken, I was also told no.
She was utterly rude and dismissive and for a luxury brand should really have better customer service. Wont be returning ever to this shop, a really disappointing and awful experience.

Experience but it's near harrods so what do you expect.

£££

Nice secluded shop from the crowded harrods.