Cm-Pizza

I don't normally do reviews but I feel on this occasion I must. I have used this gaff on a regular basis despite my orders being wrong on many occasions. Generally when they get it right the food was good sometimes excellent. Last night after spending the day at a family funeral , as you can imagine not in the best of places anyway, I ordered my very standard and exact same order as always.Forty min delivery time, bulk standard 45 min later. No pizza... hour later still no pizza hour and half no pizza no phone call nothing. So I phone them. To be told they had come to my door but we didn't answer. Absolute Tosh...always found us before. It's not hard...even for a business that hardly ever gets it right they still always found us. We had no media on of any description was talking very quietly to each other about six foot from front door. I do not require a hearing aid and there was 100% no knock.Despite now being really hungry and a cold pizza running round Chelmsford I still get no apology only ridicule by not even listening to my complaint but ignoring me and putting the phone down. At what point as an ex loyal customer did I deserve this treatment. Anyway I'm very hungry so I phone back despite being very angry about my treatment but very hungry. This time to be told he is coming back 4 min at most. 4 min past no pizza 10 min no pizza TWENTY MIN it turns up nearly two hours after the order which should have been f40 min . I feel I was very patient waiting well over twice as long as told offered cold pizza, no explanation,no apology.. no nothing. If you want to order a lucky dip pizza that could be right or wrong hot or cold or not at all then I can totally recommend but personally this was the last time. As for the so called business would reccomend some sort of help in learning to run a business properly. Overall a total shambles

Really bad experience! Built up 5 stamps for the 50% discount and order was declined via email. No phone call from them. Phoned them to be told that the offer should have been removed by hungryhouse and it was hungyhouses fault and not theirs! The person on the phone was very rude and asked me if I really expected the food we ordered for the half price total! Will never use them again, very bad customer service