Connells Estate Agents In Rugby

Rubbish service from them

Where to begin?

Took £150+ up front for a "premium package", didn't get the property onto the market/Rightmove for two weeks and even then the property details were really basic and missing key information (e.g. no mention of off-street parking).

No sense of urgency whatsoever and slow to respond to communications. To top it all off the branch manager promised to call me last Monday to sort it out as it was clear I was at the end of my tether. He eventually called (after a chaser email Monday evening) on Tuesday at around 1100 saying he had been "busy" on the Monday. He obviously knew he'd failed us as he let us out of our contract without an notice.

Compare this to the new agent we went with (Payne's) who couldn't have been more responsive and got the property onto Rightmove within 48 hours, with better photos and property details, and without the need to pay for "premium" package.