Consentec

Consentec is the new standard in recording compliance. Our automated technology ensures organisations are compliant with all recording consent laws and regulations. Around the world companies operating across a wide range of industries have requirements to record millions of calls for business and regulatory purposes. All party consent laws mandate that when calls are being recorded, all parties must be made aware prior to recording taking place. In order to be compliant the recording party must announce to the other party at the beginning of the call, or play a repetitive beep which is an internationally recognised notification format. Organisations record staff across a variety of business functions from Traders, Portfolio Managers and Analysts to Lawyers, Accountants, Compliance, Risk and HR Executives. The recording requirement presents an additional challenge, a need to comply with all party consent laws globally. In many cases staff make and receive calls without restriction, yet the organisation has no means of identifying the location of the other party and are therefore unable to advise of recording taking place if legally required to do so. If a call involved a participant in an all party consent jurisdiction, the organisation would be breaking the law by recording the call without obtaining consent, running the risk of fines, criminal proceedings and possible reputation damage. Relationships with clients and ultimately a businesses reputation are built on trust, demonstrating compliance with laws wherever a business operates is imperative to build and maintain trust. Until now it has been virtually impossible for businesses to be able to comply with two party consent laws. Our VisionTo provide clients with a unique, fully automated solution with the tools to ensure compliance with global all party consent requirements.
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Keywords: it services & it consulting