Consumers International

MEMBER WIN: UFC-Que Choisir has won their court case against Google, with the court of Paris judging that 209 terms of Google's general conditions and privacy were unfair.
This is a significant victory in the fight to ensure French consumers are fully in control of their personal data.

Join us at our 2019 Summit for...
🌍 Global perspectives on digital issues 🧩 Opportunities to develop foresight & discuss solutions 🤝 A chance to make connections & network... 🇵🇹🌊Portuguese coastline
Book today for 20% discount off all passes! https://bit.ly/2R9uORG #DigitalHive
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Together with Mozilla, the Internet Society and others, we're calling on major retailers to protect consumer privacy, security, and to stop selling insecure #IoT devices.

According to ITU, approximately 50 million tonnes of e-waste were produced globally in 2018!
Browse the Digital Index for a examples of policies that penalise planned obsolescence, protect our right to repair and aim to tackle e-Waste.

With more connected cars on the roads than ever before, there are many concerns that still need to be addressed - from hacks that steal personal data to vulnerabilities that undermine driver and passenger safety.
This article looks at automotive cybersecurity trends in 2019, and what the potential solutions could be.

NEW BLOG - Drowning in Plastic: How can we make sustainable consumption the easy choice for consumers?

🚨 ONE WEEK LEFT on our Summit 2019 Early Bird offer! 🚨
Book your place now to take advantage of 20% discount off all passes https://bit.ly/2SxpXdJ

Our Chilean members Organización de Consumidores y Usuarios ODECU will start collective action against Apple in the next few days with a record number of consumers, over 132,00, joining the lawsuit over 'programmed obsolescence' of their mobile devices. #Digital #Mobile #ODECU

In this blog, Consumers International's Adam Koper explains why governments should be removing obstacles to connectivity, rather than making it even more difficult for consumers to benefit from the opportunities that internet access can offer. bit.ly/2Dfy32b

Research conducted by Consumentenbond found Android built-in phone security insufficient in protecting user security. They recommend consumers install a specialist security app to protect their phone against malicious apps and phishing attacks. #Security

We've made some exciting updates to our Summit 2019 programme, which now includes sessions on...
♻️ #SharingEconomy 🤖 #ArtificialIntelligence 👁️ #DataPrivacy & #IoT... 💰 #OpenBanking & #FinTech 🌍 #Access & #Inclusion
Visit our website to browse the programme.
Lead partners: Direção-Geral do Consumidor and the Internet Society
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Today is #SaferInternetDay! At Consumers International, we want to see a better digital world where children can be safe online, using technology that supports and empowers them.
Our latest blog explores ways children can benefit from tech without the risks.

Much has been made of Facebook's plans to merge the systems that power Messenger, WhatsApp & Instagram. But will it be allowed by EU data protection authorities? And what resistance would it face in other regions?

Developing exciting plans for World Consumer Rights Day 2019? We want to hear from you!
Email wcrd@consint.org join our coordinated call for #TrustedSmartProducts. Members will be featured on our interactive map.

NEW BLOG: With connections all around them, how can we support and empower children in the age of ubiquitous technology?
Ahead of our Summit 2019 session 'Coming of Age in the digital playground', our digital expert Xanthe Couture explores the ways children can benefit from digital technology without the risks.

It's Friday and we're feeling generous! 🎊
We've extended our Summit 2019 early bird offer until 15 February, and we are also offering a free pass for every five passes purchased.
Learn more and book your place https://bit.ly/2R9uORG
... Lead partners: Direção-Geral do Consumidor and Internet Society
See More

ANNOUNCEMENT: Consumers International is delighted to confirm that Helena Leurent has been appointed as Amanda Long’s successor as Director General.
Full details here: https://bit.ly/2GaPsLf

From affordability to data privacy, we want to use World Consumer Rights Day to highlight the most pressing issues for consumers that use smart products.
Learn more about how you can support this year's campaign.

Are you inviting cybercriminals into your home?😟 Keep them out by understanding the risks of home devices and how to stay safe online. #ConnectSmart.

voice of human beings in modern markets including third world countries

v.good

We should not be dictated on what food should we eat but continually be reminded that Food should be our Medicine that will provide protection and not diseases.

CI is our global voice to be heard on Food Sovereignty.

Very effective for Consumer Awareness and Rights..!!

The best!

L'UNION POUR LA DÉFENSE DES CONSOMMATEURS DE GUINÉE lance la campagne nationale de sensibilisation et de lobbying pour la promotion des droits fondamentaux des consommateurs

JFK in Pierre, S.D., in August 1962. He inspired WCRD "The march of technology - affecting, for example, the foods we eat, the medicines we take, and the many appliances we use in our homes - has increased the difficulties of the consumer along with his opportunities." Kennedy said.

It stands to keep the rights of consumers through out the world.

Dear Sir / Madame,



I purchased a NISSAN X-Trail Brand New 2016 Hybrid T32 vehicle from AMW (Associated Motorways (PVT) Limited on 11 July 2016 at a price of Sri Lankan Rupees 11,500,000.00.



At the driven mileage of 10,662km there was a warning message as “HV SYSTEM WARM UP – PLEASE WAIT IN PARK”

I contacted the vehicle's sales agent in Sri Lanka; AMW and they asked me to send the vehicle to their service centre as soon as possible. I was on a family reunion tour for 07 days but I had to cancel last three nights and handover the vehicle at 11,066km to AMW for repairing.



After three days AMW called me and said the vehicle needs to replace with anew CVT and they will import it from Japan and fix within 03 weeks. However, they did not mention or inform me regarding the technical issue. I found the error codes from one of my friends working at the same company.



The error codes were; P0775, P0776 - OBD-II - Pressure Control Solenoid B Performance / Malfunction.



AMW did not send or disclose any details regarding the mechanical errors of the CVT even if I requested it for several times. As the customer I have the right to know what issue was there in the CVT of a NISSAN brand new vehicle?



After four weeks of time they gave me a courtesy vehicle but I lost many of the important aspects my business and personal life due to the unavailability of my vehicle for four weeks.



AMW contacted me on 13 June, 2017 and requested to collect my vehicle and return the courtesy vehicle but, they still do not provide me the technical details or scanned reports of the error caused by the Brand New X Trail.

They also do not provide me the details for replaced Brand New CVT which they have (said) imported from Japan. They have only given me a serial number of replaced CVT.



As a brand loyal customer I have the right to know about my vehicle, it’s failures, it’s newly replaced CVT’s details in black and white.



I have lost my trust on NISSAN x trail vehicle since AMW has cheated me on the replaced CVT.



I’m sure that they have not replaced a new CVT through manufacturer (Japan). They have just put a reconditioned CVT and they have cheated their customer.

Now they want me to pay for the courtesy vehicle; LKR 5000 per day and parking fees for my X Trail; LKR 500 per day.



This is AMW's customer service. Then I wrote to Nissan Co. Japan and requested their help and advices to get the confirmation on aforesaid imported CVT and extend the warranty for new CVT but Nissan Japan replied and suggested to deal with local agent as they cannot do anything further even if they are the Nissan manufacturer.



Please help me to stand for my rights as a customer. Me and my family is under a tremendous stress due to this matter and we realize that AMW has disregard our human rights.

I need to put a complaint at Consumers International regarding this.



Your kind advices would be appreciated.



Rasith - Sri Lanka

Consumers International is the forum which has brought together all the consumer organisations who are seriously working for the cause of Consumers.

Consumers International is playing an important role to away the people about their consumer Rights across the world.

Consumer International is an organization that provide guideline for Consumer NGO,s around the World. The Consumers Eye Pakistan (TCEP) consider Consumer International CI as an umbrella for all consumer advocacy NGO's, gets free instruction follow their guidance and serving consumers. TCEP always follow foot prints of CI and serving for consumers in Pakistan. Every year we celebrate World Consumer Rights Day in Pakistan as instructed by CI. The Consumers Eye Pakistan -TCEP is a registered non profit nation wise consumer advocacy NGO in Pakistan, working since 2005 for the Consumer Empowerment in Pakistan, TCEP campaign against any behavior that threatens ignores or abuses the principles of consumer protection with the aim of getting every Pakistani consumer a fairer deal to put the rights of consumers at the heart of decision-making. TCEP’s vision is a world where everyone has access to safe and sustainable goods and services; it includes adequate food, clothing, shelter, health care, education and safe drinking water in Pakistan. I thank you Consumer international for their heroic role for the protection of Consumer Rights in all over the world.

As an global association of Consumers and Consumer Groups, Consumers International (CI) playing an important role at global level by educating the consumers about their consumer rights and responsibilities. It is bringing out the facts related to consumer exploitation, frauds and cheating etc. and supporting global consumer protection. I wish every citizen will come to know its importance and support the cause.

Antibiotic Resistance campaign is certainly very important.I think we must have to go and discuss about this topic with medical practsioners.

The more consumers are aware of what is the fast foods they eat the world will be a healthier place for all. No excuses fast food chains put peoples health first and get rid of overdosing animals with antibotics.

Hi, I am a tourist who stayed at the B&B Castro Pretorio (hotel), and I wish to report it. My partner and I checked in to this hotel on the 30th on December. On the 31st of December, my partner and I received an email from the hotel saying that we had broken the door handle and lock to our room, and that $187.50 Euros were going to be taken from our card. We were shocked to read this email, as the handle and lock were perfectly fine when we left the hotel at midday, and we did not even close our door, as we left the cleaners fixing our heater. We immediately came back to the hotel to see what was going on, and discovered that they were indeed broken. It looked as if someone had tried to break into our room. We were shocked to see that the hotel staff had left an envelope stuck to the door of our room that said: "to the guest staying in this room, here is the key to go inside", literally inviting anyone who walked past to take the key and steal our belongings. That key was left stuck to our door for hours, and no one gave us the courtesy of giving us a call to inform us. We immediately tried to call the staff (which believe me, is a real issue), since the employee that originally checks you in is never actually at the hotel except in those rare occasions, so when you really need to speak to a staff member there is no one. They only leave you with a phone number written in pick up cards that no one actually answers and sends you to a voice message. After we finally got the employee's personal phone number from another guest, he came to the hotel, but we couldn't speak to him because he doesn't speak a word of English (even though the hotel advertises that it does)!!. The employee called the owner and passed the phone to us. We explained the situation to the owner Aurora, and she assured us that we wouldn't be charged. We found out today that she had actually charged that amount to out credit card, when we didn't even break it!!! This hotel accused us of breaking the lock and door handle with no evidence at all. What's more, we were not the last people to leave our room. When we came back the room had been cleaned and made up, so it is possible that the cleaner broke it and tried to cover up by accusing us. Or if not her, it could be anyone that walked past that broke it. We did not break the door handle or lock, and it is unfair that we have been charged $187.50 euros for something we did not do. Can we please get some advice on what we can do?

Thank you

Can someone please help me!? Bought a pair of white Vans at Sneakers Edition in main rd Hermanus. Please be aware of these 2 owners at Sneakers Edition in main rd Hermanus! They take your money but refuse to refund nor exchange! Washed my tekkies in the washing machine and they went brown and yellow. Phone the owners Jopie and Wife Debbie, she told me they must be hand washed and I must put mazhina on to get the marks out. Seriously! ? After paying R600 I must spend more time and money on cleaning my shoes!? Shocking! Post my shoes up as we live in Cape Town. My mother in law took it to them after I send them photos and demanding my money back. Debbie refused to refund my mother in law. After being informed on Monday already that its being post up and my mother in law will bring it in. They made my 65 year old mother in law drive into town knowing they not going to refund me. Absolutely no respect! Im beyond disgusted and disappointed in both owners Debbie and Jopie. In my honest opinion you are stealing from innocent people. Its your problem to sort it out by your Vans suppliers. Not for a customer to suffer . People please think before buying there and be aware of how quick they are to make it your problem! Even Vans themselves isnt helping!

voice of human beings in modern markets including third world countries

v.good

We should not be dictated on what food should we eat but continually be reminded that Food should be our Medicine that will provide protection and not diseases.

CI is our global voice to be heard on Food Sovereignty.

Very effective for Consumer Awareness and Rights..!!

The best!

L'UNION POUR LA DÉFENSE DES CONSOMMATEURS DE GUINÉE lance la campagne nationale de sensibilisation et de lobbying pour la promotion des droits fondamentaux des consommateurs

JFK in Pierre, S.D., in August 1962. He inspired WCRD "The march of technology - affecting, for example, the foods we eat, the medicines we take, and the many appliances we use in our homes - has increased the difficulties of the consumer along with his opportunities." Kennedy said.

It stands to keep the rights of consumers through out the world.

Dear Sir / Madame,



I purchased a NISSAN X-Trail Brand New 2016 Hybrid T32 vehicle from AMW (Associated Motorways (PVT) Limited on 11 July 2016 at a price of Sri Lankan Rupees 11,500,000.00.



At the driven mileage of 10,662km there was a warning message as “HV SYSTEM WARM UP – PLEASE WAIT IN PARK”

I contacted the vehicle's sales agent in Sri Lanka; AMW and they asked me to send the vehicle to their service centre as soon as possible. I was on a family reunion tour for 07 days but I had to cancel last three nights and handover the vehicle at 11,066km to AMW for repairing.



After three days AMW called me and said the vehicle needs to replace with anew CVT and they will import it from Japan and fix within 03 weeks. However, they did not mention or inform me regarding the technical issue. I found the error codes from one of my friends working at the same company.



The error codes were; P0775, P0776 - OBD-II - Pressure Control Solenoid B Performance / Malfunction.



AMW did not send or disclose any details regarding the mechanical errors of the CVT even if I requested it for several times. As the customer I have the right to know what issue was there in the CVT of a NISSAN brand new vehicle?



After four weeks of time they gave me a courtesy vehicle but I lost many of the important aspects my business and personal life due to the unavailability of my vehicle for four weeks.



AMW contacted me on 13 June, 2017 and requested to collect my vehicle and return the courtesy vehicle but, they still do not provide me the technical details or scanned reports of the error caused by the Brand New X Trail.

They also do not provide me the details for replaced Brand New CVT which they have (said) imported from Japan. They have only given me a serial number of replaced CVT.



As a brand loyal customer I have the right to know about my vehicle, it’s failures, it’s newly replaced CVT’s details in black and white.



I have lost my trust on NISSAN x trail vehicle since AMW has cheated me on the replaced CVT.



I’m sure that they have not replaced a new CVT through manufacturer (Japan). They have just put a reconditioned CVT and they have cheated their customer.

Now they want me to pay for the courtesy vehicle; LKR 5000 per day and parking fees for my X Trail; LKR 500 per day.



This is AMW's customer service. Then I wrote to Nissan Co. Japan and requested their help and advices to get the confirmation on aforesaid imported CVT and extend the warranty for new CVT but Nissan Japan replied and suggested to deal with local agent as they cannot do anything further even if they are the Nissan manufacturer.



Please help me to stand for my rights as a customer. Me and my family is under a tremendous stress due to this matter and we realize that AMW has disregard our human rights.

I need to put a complaint at Consumers International regarding this.



Your kind advices would be appreciated.



Rasith - Sri Lanka

Consumers International is the forum which has brought together all the consumer organisations who are seriously working for the cause of Consumers.

Consumers International is playing an important role to away the people about their consumer Rights across the world.

Consumer International is an organization that provide guideline for Consumer NGO,s around the World. The Consumers Eye Pakistan (TCEP) consider Consumer International CI as an umbrella for all consumer advocacy NGO's, gets free instruction follow their guidance and serving consumers. TCEP always follow foot prints of CI and serving for consumers in Pakistan. Every year we celebrate World Consumer Rights Day in Pakistan as instructed by CI. The Consumers Eye Pakistan -TCEP is a registered non profit nation wise consumer advocacy NGO in Pakistan, working since 2005 for the Consumer Empowerment in Pakistan, TCEP campaign against any behavior that threatens ignores or abuses the principles of consumer protection with the aim of getting every Pakistani consumer a fairer deal to put the rights of consumers at the heart of decision-making. TCEP’s vision is a world where everyone has access to safe and sustainable goods and services; it includes adequate food, clothing, shelter, health care, education and safe drinking water in Pakistan. I thank you Consumer international for their heroic role for the protection of Consumer Rights in all over the world.

As an global association of Consumers and Consumer Groups, Consumers International (CI) playing an important role at global level by educating the consumers about their consumer rights and responsibilities. It is bringing out the facts related to consumer exploitation, frauds and cheating etc. and supporting global consumer protection. I wish every citizen will come to know its importance and support the cause.

Antibiotic Resistance campaign is certainly very important.I think we must have to go and discuss about this topic with medical practsioners.

The more consumers are aware of what is the fast foods they eat the world will be a healthier place for all. No excuses fast food chains put peoples health first and get rid of overdosing animals with antibotics.

Hi, I am a tourist who stayed at the B&B Castro Pretorio (hotel), and I wish to report it. My partner and I checked in to this hotel on the 30th on December. On the 31st of December, my partner and I received an email from the hotel saying that we had broken the door handle and lock to our room, and that $187.50 Euros were going to be taken from our card. We were shocked to read this email, as the handle and lock were perfectly fine when we left the hotel at midday, and we did not even close our door, as we left the cleaners fixing our heater. We immediately came back to the hotel to see what was going on, and discovered that they were indeed broken. It looked as if someone had tried to break into our room. We were shocked to see that the hotel staff had left an envelope stuck to the door of our room that said: "to the guest staying in this room, here is the key to go inside", literally inviting anyone who walked past to take the key and steal our belongings. That key was left stuck to our door for hours, and no one gave us the courtesy of giving us a call to inform us. We immediately tried to call the staff (which believe me, is a real issue), since the employee that originally checks you in is never actually at the hotel except in those rare occasions, so when you really need to speak to a staff member there is no one. They only leave you with a phone number written in pick up cards that no one actually answers and sends you to a voice message. After we finally got the employee's personal phone number from another guest, he came to the hotel, but we couldn't speak to him because he doesn't speak a word of English (even though the hotel advertises that it does)!!. The employee called the owner and passed the phone to us. We explained the situation to the owner Aurora, and she assured us that we wouldn't be charged. We found out today that she had actually charged that amount to out credit card, when we didn't even break it!!! This hotel accused us of breaking the lock and door handle with no evidence at all. What's more, we were not the last people to leave our room. When we came back the room had been cleaned and made up, so it is possible that the cleaner broke it and tried to cover up by accusing us. Or if not her, it could be anyone that walked past that broke it. We did not break the door handle or lock, and it is unfair that we have been charged $187.50 euros for something we did not do. Can we please get some advice on what we can do?

Thank you

Can someone please help me!? Bought a pair of white Vans at Sneakers Edition in main rd Hermanus. Please be aware of these 2 owners at Sneakers Edition in main rd Hermanus! They take your money but refuse to refund nor exchange! Washed my tekkies in the washing machine and they went brown and yellow. Phone the owners Jopie and Wife Debbie, she told me they must be hand washed and I must put mazhina on to get the marks out. Seriously! ? After paying R600 I must spend more time and money on cleaning my shoes!? Shocking! Post my shoes up as we live in Cape Town. My mother in law took it to them after I send them photos and demanding my money back. Debbie refused to refund my mother in law. After being informed on Monday already that its being post up and my mother in law will bring it in. They made my 65 year old mother in law drive into town knowing they not going to refund me. Absolutely no respect! Im beyond disgusted and disappointed in both owners Debbie and Jopie. In my honest opinion you are stealing from innocent people. Its your problem to sort it out by your Vans suppliers. Not for a customer to suffer . People please think before buying there and be aware of how quick they are to make it your problem! Even Vans themselves isnt helping!