Cookes Of Fakenham - Vindis

Really friendly staff great service .

I have been having so much trouble from VW UK,

They will not honour their guarantee for rust on my van even though a report that was done by an independent inspection has said the rust on my van has been on there for 8 or more years witch is not true as the van is only 8 years old. If the rust has been on the van for 8 or more years does this mean that Volkswagen are painting rusty vans and selling them anyway?

They would not let me use a company of my choice and I had to use someone they supply. They are now not willing to talk to me about this matter any more and have closed my complaint that I have made when they have not resolved the problem.

When I first asked for the report that was done I ask someone from the executive office at VW UK who said that he would first read the report before he was willing to send it to me. I have been trying to go above these people as they are rude and are not willing to try and resolve the problem.

I am looking to seek legal advice against VW over this because they will not accept responsibility and have basically said that the van was already covered in rust when brought.

At this present moment in time I would never buy a Volkswagen again and would not recommend them they will do any thing to try get out of doing something.

I am now trying to contact people from VW in Germany to try sort this problem out.

Don't trust the warranties or guarantees Volkswagen give they mean nothing and if you Google them you will fined no end of people complaining about them.

I'm very happy that I bought my car from cookes. I found the car online and dealt with Adam the sales guy all over the phone. The service I received was excellent. He even brought the car to a closer dealership for me to test drive and eventually buy. I've had a phone call to make sure I'm happy and answer any other questions I may have. It's been a pleasurable experience! :)