Cranleigh Medical Practice

We wanted to say a big thank you to the community who have been brilliant in offering their support to the Medical Practice over the last few weeks. We have had volunteers making us visors, donating extra PPE, offering to make scrubs and making us cards.
Thank you to Cranleigh Lions for the Easter egg delivery today- will keep us going over the Easter Weekend, where we will be here for you on Good Friday and Easter Monday.
The biggest way for all patients to help us at the moment is to stay at home and stay safe!

Due to current pressures on the NHS, we will be open on Good Friday (10th April) and Easter Monday (13th April) as usual, 8am-6.30pm. If you require medical advice on these days, please contact the Practice via e-consult on our website homepage, or by calling 01483 273951. If you need advice outside of these hours, please contact 111.
The local pharmacies are also open over this period as follows:
Cranleigh Pharmacy: Friday 10th April 2pm-5pm, Saturday 11th April 9am-5pm, Su...nday 12th April 12pm-2pm, Monday 13th April 2pm-5pm
Big Boots: Friday 10th April 11am-5pm, Saturday 11th April 8.30am-5pm, Sunday 12th April closed, Monday 13th April 11am-5pm
Little Boots: Friday 10th April 2pm-5pm, Saturday 11th April 9am-5pm, Sunday 12th April closed, Monday 13th April 2pm-5pm
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Please visit our website cranleighmedicalpractice.com to view our latest Coronavirus information. The easiest and quickest way to contact the Practice for medical advice during this time is by completing an e-consult through the website homepage. We aim to get back to you within 1 working day. If you are unable to do this, you can still contact us by phone.

We would like to thank patients for your cooperation over this time.
We are still open, however please do NOT come to the Practice unless we have invited you for an appointment. Prescription requests can be made online by downloading the NHS app, or posted in the letter box outside the building. Samples can also be posted in the sample box outside.
If you need an appointment, please contact us by completing an e-consult on our website home page, or by calling 01483 273951.
... If your problem is not urgent, we ask if you can consider whether you do need assistance during this period before contacting the Practice. There is a wealth of information regarding various conditions on the NHS 111 website.
If you are unsure whether to stay at home or if you are at risk, please follow the government guidance.
https://www.gov.uk/…/stay-at-home-guida nce-for-households-w…
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We are following the advice from NHS England and Public Health England and changing ways of working. In order to minimise risk to patients and staff we are completing most of our consultations by phone or video link. If you would like an appointment please complete an online consultation via the website homepage www.cranleighmedicalpractice.com or book a telephone consultation via the NHS app. If you cannot do this please contact the practice by phone. If you have an appo...intment already booked you may receive a phone call to see if it can be dealt with by telephone or video link. If the clinician that telephones feels you need to be seen, this can be arranged. If you do visit the practice, please do not be alarmed if the clinician that you are seeing is wearing a mask or taking other precautions. To cancel your appointment you can do this on-line online or call the practice to do this for you. If you suspect that you may have Coronavirus (COVID-19) please stay at home and contact NHS 111 https://111.nhs.uk/covid-19 or if you are unable please phone NHS 111 from any phone (it’s free), just dial 111. The situation is changing quickly. This post was correct as of 12th March 2020.
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We are encouraging patients not to attend the practice unless you have been invited in for an appointment. If you would like an appointment, please complete an online consultation via our website www.cranleighmedicalpractice.com or book a telephone consultation via the NHS app. If you cannot do this, please contact us by phone. We are unable to accept prescription requests over the phone. These can be made from home via the NHS app or in writing. You can also use the NHS app to view results.

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
... -you think you might have coronavirus -in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk -you've been in close contact with someone with coronavirus
Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.
Further information and details of how to self-isolate are available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel. • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available. • Avoid touching your eyes, nose and mouth with unwashed hands. • Avoid close contact with people who are unwell.
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Our phones are back up and running! We still recommend using the NHS app to book appointments and request medication, and e-consult to consult your GP online. Sorry again for any inconvenience caused.

We are experiencing problems with our phones again this morning. Our phone company have reported a national BT outage which they are working on resolving as soon as possible. To book an appointment, please download the NHS app. If you need advice today, visit our website and click the blue e-consult banner on the home page. We can then contact you by email or text. You can also call 111 for advice. In the event of an emergency please call 999. We are sorry for an inconvenience this may cause, we will update you as soon as possible.

We are currently experiencing problems with our phone lines. Please download the NHS app to book appointments and request medication online. If your problem is urgent and cannot wait until tomorrow, please call 111 for advice. We apologise for any inconvenience caused, and we are trying to get this fixed as soon as possible.

New Years Resolution? We offer a stop smoking service here at the Practice. Book an appointment to see one of our trained Nursing Team to quit today. You can also quit over the phone with One You Surrey by calling 03301244648.
www.28days.org.uk

We will be open over the Christmas period as follows:
Monday 23rd December: 8am-6.30pm
Tuesday 24th December: 8am-6.30pm
... Wednesday 25th December: CLOSED
Thursday 26th December: CLOSED
Friday 27th December: 8am-6.30pm
Saturday and Sunday: CLOSED
Monday 30th December: 8am-6.30pm
Tuesday 31st December: 8am-6.30pm
Wednesday 1st January: CLOSED
Thursday 2nd January: Business as usual
If you require medical attention on the days we are closed, out of hours appointments are available by calling 111. In the event of an emergency, please call 999.
Please ensure you have enough medication to cover the festive period.
Little Boots will be open on Christmas Day 11am-1pm.
Big Boots will be open on Boxing Day and New Years Day 10am-4pm
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