Customer-Centric Business Solutions

Customer-Centric Business Solutions focus is on helping clients manage transformation and change, improving performance using customer-centric methods for sustainable results. With assignments ranging from FTSE 100 companies to SME's, we know what's needed to get results and why; building trust through a collaborative approach that's fully integrated with the clientCUSTOMER-CENTRIC PERFORMANCE IMPROVEMENTApplying marketing & customer management good practices to build an improvement plan and capability, balancing customer satisfaction with business profitability for loyalty & life-time value FIVE STEP PROCESS 1. UNDERSTAND who customers are, what they want & financially contribute; analysis & segmentation2. DEVELOP mutually profitable competitive offers and customer experience journey 3. DELIVER promises made to customers, cost efficiently; through people, data, process & IT design4. MEASURE what matters most; to customers and the business5. IMPROVE by focusing 1st on the priority needs of the most valuable customers TRANSFORMATION & CHANGE - UNDER A PROGRAMME & PROJECT CONTROLLED ENVIRONMENT❖ PLANNING - doing the right things - From strategy & vision, benefits case, to blueprint & target operating model design❖ DELIVERY - doing things right - Bridging gaps from current state to future state, solution development & testing, to operationalisation & benefits realisation❖ CHANGE - in ways that are adapted to fit the need at each stage of the change life-cycle - from creating a shared need, shaping a vision, mobilising commitment, monitoring progress, adapting management practices in ways that reinforce the desired outcomes to deliver the benefits and make change lastPORTFOLIO, PROGRAMME & PROJECT MANAGEMENTPortfolio - Applying MoP (Management of Portfolios)Programme - Applying MSP (Managing Successful Programmes)Project - Applying Lean Six Sigma, PRINCE2 & AgileFUNCTIONAL INTERIM MANAGEMENTMarketing, Finance, IT, Professional Services, PMO ❖✪✩✽✻
Social Link - Linkedin: http://www. linkedin.com/company /customer-centric-business-solutions
Employee Count: 2
Keywords: management consulting