Customer Service Of The Year Uk

Customer Service of the Year is an award for outstanding customer service. Covering all major sectors, it is determined by 4, 000 independent mystery shops conducted via the telephone, online and face to face using both existing and new customers. Awards will be presented to the best in each category and every entry will receive a valuable individually tailored report on their Customer Service. Why Enter?- Find out where your customer service stands compared to rivals- Impartial and objective review of your actual Customer experience- Established 5 years ago in France with many multinational companies entering and winning year after year- Covers all key touch points and channels of communication (online, call centre, face to face instore /branch)- Motivates your customer service teams- Benchmark your brand across different sectors- Understand whether your customer experience is in-line with your acquisition and retention strategy- Uncover logistical issues with customer contact- Understand what messages are given to customers about your brand- Underpinned by a robust research Methodology- Great value – huge savings compared to doing the research yourself (around 4, 000 mystery shops)- Win or lose, you still get the results, so always get ROI- Confidential, no disclosure, to rivals
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Keywords: advertising services