Cx Customer-Led Training

We are a consultancy that specializes in Customer Experience Training and Employee Engagement with a twist. We use your customer insight to target specific areas across multiple channels to provide a bespoke and fit for purpose solution to your training needs. Our main focus is working with contact centres however, more recently we have been working with many growing SME's and Corporates who are looking to raise the bar in customer experience. Having worked with over 50 companies to date and trained over 1000 agents we have seen fantastic results in market leading NPS and CSAT scores, reduced customer effort, reduction in operational costs and highly engaged employees. We are proud partners with the Top 50 Companies for Customer Service and the UKCCF and are providing training to many of their clients.
Social Link - Linkedin: http://www. linkedin.com/company /cx-customer-led-training
Keywords: consumer services