Cycle Surgery

Good service. Changed my tyre in 15 minutes after some p**** put screws on the cycle path in the Emirates tunnel.

Shockingly bad service! I arrived at the shop with 20 minutes before close to have a puncture fixed, but was told this wouldn't be possible because they were closing. I suggested that it doesn't take very long to mend a puncture, but was told there was a lot to do before they could close (there were three members of staff all standing behind the desk not visibly doing anything, as well as another member of staff fixing a bike outside).

I asked if I could leave the bike and pick it up in the morning-I was told this wouldn't be possible either. I asked how many appointments were booked in the next day to try and get an idea of when I might be able to pick my bike up, to be told they are fully booked for a week! I then suggested that a week is a slightly ridiculous time to wait for a very small job, the reply to which was 'we might be able to squeeze it in at some point' with no indication of when this might be.

Apologies for the paragraph, but this was pretty much the worst customer service I have ever experienced. The member of staff I spoke to was completely unapologetic and essentially wasn't interested in helping me at all. I imagine if I was there to spend more money he would have been much more accommodating.

Came in the store, there was no one to greet me as there was only one staff member who was way to busy with a female customer.
Fair enough, but I spent more than ten minutes without a single acknowledgement, as he was so busy helping her.
The same lackadaisical member of staff served me last time I was here and I can guarantee he wasn't that helpful with me.

I've found everyone here to be extremely friendly and willing to help. Would definitely recommend!

If Mr. Wilkin had a bike, this will be the surgery he would be using, before he goes to Almeida theatre Via Moorfields (offcourse). SdoL please.

I've had my bike serviced a few times here and definitely the best place I've found in Islington after trying a few others in the area.

They will not overcharge you if the bike needs upgrading. Highly recommended. Kripa

Due to some bad luck on the roads I've attended the Highbury Cycle Surgery twice in the last two weeks. The service has been excellent by all the staff that I've dealt with in-person and over the phone. They have offered friendly and expert service, and repaired my bike each time.

Will opt to go here instead of online-retailers as a result :)

I was very happy with having my bike serviced but it all fell apart when I lost the cable for a light I bought, probably in the shop. Rath than take my number and promise to look out for it when I rang, I was fobbed off and told to buy another. And rather than respond to my complaint about this, the shop remained silent. Clearly aftercare is not part of the service. Very poor.

But much better when the shop eventually got in touch. Just wish they had been more helpful straight away.

Great service! Bike feels brand new. Thank you!!!

Avoid the gift card refund system - its a con. After 12 months you loose our refund. Did not expect this from a cycling company.