Cycleswitch

Bought a trek remedy from these guys and upon receiving it there was a few issues so contacted them and got in contact with matt he had the bike picked up repaired and posted back within a week excellent customer service will defiantly use again
Thanks again

First time customer using Cycle Switch although they trade under the name UK Cycle Centre Ltd.

I placed my order on the 15/10/2017 through their website, first impressions were overall good, I received my confirmation email with the statement delivery within 48-72hrs.

I decided to phone the company on the 16/10/2017 using the only number they provide on their website just to double check they received my order and to ask when I will receive my order. I spoke to a young man whop confirmed it will be packaged up on the Tuesday and I will receive my delivery on the Wednesday the 18/10/2017 which would be within the window they stated on the website.

As I was told by the young man working for Cycle Switch that my delivery was arriving Wednesday I decided to stay at the house. It reached 3:30pm, I decided to phone the same number I had phoned on the Monday just to confirm that it was on its way only to be told it hadn’t even left their warehouse.

I asked to speak to the manager on duty which happened to be one of the 2 owners Adam Broadhurst. I explained the situation and to start with he didn’t want to take responsibility for the late delivery, I explained that I had spoken to someone Monday saying that it would be delivered today and he then went on to say that I shouldn’t od listened to him and that it was my fault as I shouldn’t have waited at home.

I think I am being rather normal, if you have verbal confirmation from the company you have spent £1300 with and told it will be delivered on a date, you would wait at home to take delivery. The owner Adam Broadhurst expressed the stupidity of that as my answer and that again it was not there responsibly and definitely not their problem as they are changing warehouses. He actually came across arrogant, unprofessional and badly trained to deal with such problems.

Adam did however offer me some freebies as a bribe to ensure I write a positive review and not to damage their current reputation but thankfully I prefer to share the truth so that this doesn’t happen to another customer. I have spent a fair amount of time thinking of how to write this review so that it captures the truth and feel that I have been more than honest in the review.

To conclude first impressions are good but I would not trust them in the future to deliver dust caps.

I bought a P7 frame in 'good' condition - when it arrived it was more than just good. These guys know how to grade their stuff and the delivery time, and price, were both second to none. Highly recommended.

Only 1 star because I couldn't leave a big zero.
Agree with Pam further down. Exact same problem. Ordered in good faith because it was in stock. 48 to 72 hours delivery. ..10 days later and 2 phone calls to them with a promise of calling me back today, which didn't happen and still no parts sent out even though first call to them assistant said it's there and posted out. Other assistant today says no we haven't got it from supplier yet. ...never will use again and will stick to chain reaction and winstanleys etc. Very poor and lie to you .
PS .....stop bragging your the best in UK when obviously you're not

Couldn't have had a smoother transaction. Great deal on a fantastic bike. Even arrived a day earlier than expected.

Great guys and great shop. I couldn't have had a better experience. Answered all my questions and put my mind at ease. Bought a bike off them and mentioned I didn't have a shock pump so they gave me one for free!

I'll definitely use these guys again. Thanks for the good experience!

I made purchases and the criteria was dispatch and receipt 48 to 72 hours. The next week I was still waiting for the items. No information given. You go on their site and "Chat" and they are apologetic and promise that it will be with you tomorrow etc, but it is all nonsense. You are never kept up to speed with what is going on. When I can order from, for example, Chain Reaction Cycles, which is based in Ireland and receive the good within 72 hours how is a mainland based company like UK Cycles having problems sending goods from Worcester to Manchester?? Really poor.

Matt and his colleagues have been brilliant over the last year. I cant recommend them enough. Even when I had a few problems with one of their products supplied (a rear shock) it was sorted promptly, fairly and without complaint. The consistently provide top notch service and at fair prices.

I bought a pair of disc brakes and received the confirmation by email. A week and a half later no news, so I called them and someone very unpleasant told me that someone bought it before me and hang up on me. Thanks to keep me updated guys...