Detour Cycles

Detour Cycles offer a friendly, knowledgable and professional service. Matt regularly services my bike and also recently fixed up a 2nd hand tag along for my six year old daughter which she totally loves riding with me. He listened and understood my priorities, provided sound advice and did a great job on all counts. Really appreciate having such a nice bike shop locally.

This was the worst bike shop I've ever visited. Called in with my girlfriend to ask some general questions about bike frame size. We waited patiently for five minutes while young guy behind the counter ended his phone call. His response to our queries was some of the worst customer service I've ever encountered. He told us 'they don't sell bikes' and so was unwilling to give us even the slightest bit of a help. When we asked politely about it a second time, his response was 'like I already said we don't sell bikes, and I'm very busy.' I told that him that as a cyclist we would have perhaps considered buying from the shop or even having repairs done, but his absolutely arrogant and dismissive attitude meant that would obviously now never happen. I cannot stress this enough, avoid this shop at all costs and do please shop around. There are some really good shops out there with friendly staff who are actually willing to give you some help.

Had a small job of removing a stuck bottom bracket which I had had in a vice and couldn't get it to budge.

Dropped the frame off said he would do it the next morning picked it up the next day job done!

Friendly, quick and good value will be returning in the future.