Dfs Bolton

Currently sat in dfs Bolton as I write this review. Called an advisor over to help me with a sofa I was interested in, after hardly answering 2 of my many questions he asked me if I was Buying today... I hesitantly responded with a ‘ No’ the advisor walked away and left me sat at sofa. Not great customer service I’m afraid!

The sofa was sold under false pretenses they can’t do enough for you leading upto the purchase but don’t want to know you after, really poor costumer service. Paid £60 for the delivery and installation, the delivery wasn’t on the allocated time and the feet of the sofa have been installed incorrectly so arranged for revisit to rectify, waited in all day and nobody turned up. Never buying a sofa from this company again and won’t be recommending to anyone.

Helpful staff without trying too hard!! Good range of sofas and decent prices.

Sales woman very annoying we walked out as she was hassling us

Very poor quality had them out twice on a sofa that is only 10 month old. No chance of your money back .

Excellent well looked after by Elliot

There wasn't a sale on.

Try their best to sell you warranties and stain protection at very high prices. Added warranty to our order at £200 without asking, we quickly had it taken off.

I bought a sofa set and spent £1556 on top of a 5 year care plan for £250. Altogether I spent £1855. Just after one year, my three seater's right arm, got scuffs. Each day it got worse. When I made a complain to DFS, they came, saw it and said they are not covered by them. I rang insurance company which I took already from DFS. So I made a written complaint to the insurance company, and sent a few pictures.After 7 weeks, I inquired myself and then they said your damage isn't covered. When I took this care plan they told me everything was covered, but now that I had a problem, they refused me what I paid for. So that means that the leather quality was not good. They are selling cheap leather and telling us otherwise. I spent a lot of money, just after a year I had this problem. They are putting me down. I will share this experience across all social media platforms. It is not a good place to buy. 0 rating.