Dick Lovett Mini

Contrasting roof stripes is always a good look!
Who else has personalised their MINIs?

A stunning JCW!
Our featured car this Friday is this stunning MINI JCW 3 Door Hatch finished in Moonwalk Grey with Red accents.
This awesome example features tinted rear glass, reversing camera and heated front seats.
... Find out more here: https://bit.ly/2qNWa0C
See more

Throwback Thursday to Goodwood! 🏁
Goodwood Motor Circuit have announced an exciting addition to next years 77MM to celebrate 60 years of the Mini with awesome one‑make race!
Read more here: https://bit.ly/2OKQluI

Don't get caught out this winter.
Speak to a member of our team about how we can get your MINI ready for the winter months ahead.

The MINI GP - built to go fast! 🏁
We love this concept from MINI of the John Cooper Works GP. Who else would love to see this concept made into a production model?

Add a personal touch to your MINI with Black Line accessories!
Available on all MINI models, switch your chrome front and rear light surrounds with piano black versions.
Available now at all Dick Lovett MINI showrooms.

Everyone at Dick Lovett MINI would like to congratulate Matt Strong on becoming a Certified BMW/MINI Service Advisor from MINI UK.
Look out for Matt in MINI Bristol!

From everyone at the Dick Lovett Group, we honour the brave men and women who gave everything for our country. #ArmisticeDay100

With the cold weather on its way, ensure your MINI is ready!

So here it is! 💙
Our very special MINI JCW Hatch is now out in the open, hand painted by our talented Bodyshop team in a Porsche Miami Blue with Yellow accents!
We think it looks fantastic!

What a colour! 😍
Our featured MINI is this stunning 2013 MINI Cooper S Hatch finished in a very desirable Non-Metallic Ice Blue. This particular example features xenon headlights, DAB digital radio and a chilli pack!
Find out more here: https://bit.ly/2AWABkI

Think a MINI isn't practical? Think again!
A fantastic article by Love Marlborough on using a MINI 5 Door Hatch in everyday situations.
Read more here: https://bit.ly/2ARR7Cm

We've been working hard on a totally unique project, can anyone guess the name of this very famous colour? 😍

Here's our winner Elaine collecting her MINI Duffle Bag after correctly guessing that 25 pumpkins were inside the MINI's boot!
From everyone at Dick Lovett MINI, thank you so much for entering and we hope to see you again soon Elaine!

Featured Friday!
Check out this awesome MINI Cooper S Hatch now in stock at our Hungerford showroom, finished in a very vibrant Volcanic Orange!
Find out more here: https://bit.ly/2JxcjAj

We are delighted to be working with IMM 2019 Bristol on the eagerly awaited UK event!

COMPETITION NOW CLOSED.
HAPPY HALLOWEEN! 🎃
At Dick Lovett MINI, we are all about the treats. The first person who correctly guesses how many pumpkins are inside the boot of this MINI Hatch will win an official MINI Colour Block Duffle Bag!
... Winner must be able to collect their prize from their nearest dealership, and cannot be exchanged for monetary value. Good Luck!
See more

There's no better place to sit. 😍

Those autumnal colours look even more spectacular when reflected off this beautiful British Racing Green MINI hatch. 🍂

What an amazing garage!

Today myself, Mum and dad picked up our new thunder grey Cooper s from Julie Flood.

She delivered amazing, friendly, helpful and professional customer service throughout the whole experience of purchasing the car. To top it off, Julie had prepared a wondered bouquet of flowers for Mum which was the icing on the cake as it was just a very nice thing to do. 10/10 garage as well as 11/10 service provided by Julie.

We dropped our car in for a service at the cribs causeway dealership and were made very welcome. The politeness of the lady that did the paper work was great as was the driver of the mini bus who dropped us at the mall.

Took my mini in for an MOT last week, really impressed by the level of service - Sarah looked after me, was knowledgeable about my car and very efficient. Was able to do some work while I waited with free WiFi and they cleaned the car after it's check. Had to take it in for some work today, similarly impressed with the care and attention from Sarah again. They gave me a lift into work (in a rather lovely BMW) now just waiting for the call to go and collect - after another clean.

Thank you so much for going out of your way to fix the smashed window of my mini and making sure I could pick it up outside working hours. It was even cleaned top to bottom, so much better than the state I dropped it off in!

Recently made an approved used purchase from MINI Dick Lovett in Bristol and I have to say it was for me the best car purchase I have ever had.

I felt that Ross from the initial email contact, personal car video to finally meeting in person was very professional.

I wasn’t patronised / pressured or rushed in any way and felt very valued as a customer completely through the whole MINI car buying process.

The handover was top drawer also with no questions left un-answered and everything on the car explained.

Everything for me was absolutely fantastic and felt very relaxed and pleased that I bought a car from MINI Dick Lovett.

Picked up my new mini yesterday, and can't be happier with it! Just what I wanted! Thank you so much Hungerford, in particular Dan, the car is just perfect and the service I received exceptional.

Just part exchanged a Fiesta ST for a JCW Roadster dealing with Shaun Edwards. Very happy with deal and level of professionalism throughout. Allowed a proper Test Drive and car had plenty of fuel upon handover and impeccably prepared, and ready a day early! I will be returning for my free valets. Shaun very knowledgeable and his passion for the Mini Brand was very apparent. Thanks.

Invariably excellent customer service during the 6 years I've owned a Mini. Service advisers always friendly & helpful. :-)

Hi mini, I need help a.s.a.p! I am on a 4 year finance with mini but I only took the contract out this January 2016! I am not in no arrears but I really can't afford the car as its to much for me each month. I'm struggling a lot and I really can't go on paying £238.98 a month. If mini can lower my finance each month it would b a little help but I don't know wot else to do it's upsetting me.

First service for my 2016 Cooper S yesterday at the Bath Mini branch on Lower Bristol Road - couldn’t fault the work done or the friendliness of front of house service from Reception through to the Service Desk itself. Well done and thank you.

Cannot speak highly enough of the excellent service we received at your Bath branch - special thanks to both Luke and Philly - daughter’s new mini sat on the forecourt with huge red bow on the bonnet and as if that wasn’t enough, she was presented with a beautiful bouquet of flowers, we were all given a ‘mini’ gift, and she was waved off with full tank of petrol. PS she is absolutely loving the car!

Received a call telling me my mini required a brake service - booked in for the following day and was told it was covered by the TLC pack.



Arrived at Hungerford mini the following day - they weren’t expecting me, and then I was told the service wasn’t covered by my TLC. No apology and off I went without having my service.



Cheers guys!

What an incompetent bunch of liars! You need to learn the art of setting customer expectations, not covering your backs due to your own problems! Took 6 days to even look at it...Never going back, especially for workshop or repairs... Would never recommend the same painful experience to any other poor sod! And when Matt Bailey says he'll call you back, he won't, you'll be chasing him. Sad, love my Mini not the dick Lovett experience!

Terrible service. 3 month old car developed problem with the steering - steering wheel judder, clicks when you move it and veers to the left. Service guys completely dismissive and didn’t listen to the description of the issue and decided to do the tracking multiple times even when there was nothing wrong with it - front left tyre significantly more worn than the right. Had to go back and demonstrate it to them multiple times. They "fixed” it, however the car still veers to the left and supposedly that is normal even though the 3 courtesy cars didn’t do it and on the last test drive I could still demonstrate the steering problem. The Service Manager stated that "they didn’t know what to do next" and called in the regional technical manager, who stated that it was "as designed". Anybody else's car veer to the left and is this normal?

My car failed it's MOT at another garage, so I took it to main dealer for repairs, as am looking to sell and wanted it to be fixed with BMW parts. Dropped it off in the morning, clearly stating the problem, CO2 emissions failure... having had my car from 7.45am and 3 phone calls later, at 3pm no work had been carried out on my car. At 3.30pm I received a phone call to say my car had failed it's MOT on CO2 emissions, AS I HAD CLEARLY TOLD THEM 3 TIMES!!! They then said they would bring me courtesy car and chocolates for the inconvenience, when he finally turned up with the car at 5pm, without chocolates. He then decided to patronise me by saying "we just thought you didn't understand what an MOT was." As a young female, I feel this is blatant sexism and would not of happened had my partner taken it in. When ringing to speak to the manager, to voice my disappointment with their service, I was told "it wasn't like his staff," insinuating I was lying. I feel both offended and let down by this service, especially with the price I am paying.

Just bought a new Mini from Dick Lovett Bristol was told nothing but a pack of lies from the moment we walked in the showroom. Ordered a limited edition from the factory was told the next day there were none left but the showroom one was available. Lies there were plenty left. Was told they would put parking sensors on free of charge for the inconvenience but no we paid for them. Lots of other lies, too many to put on here and when I picked the car up parcel shelf was missing, car mats were missing so had the car even been PDI checked!! I love my Mini but would never set foot in there again

If I could give a no star reading I would - very - infact extremely poor customer service today - so disappointing - should anyone want feedback then please Facebook me - even to the point when on a return call regarding my complaint got my name wrong - we have a mini service plan liinked to our vehicle ??? Really .....

I am writing to you as my last attempt for some sort of resolve before I take this further.



I have been a loyal customer of Mini ever since my first car back in 2011. I have been going to the Dick Lovett Dealership in Bristol Cribbs Causeway for all my car needs.



Back in February this year I traded my old Mini One in for a Mini Cooper. It was a big financial jump but I trusted what I was being told by the salesman and that my new car fine and perfect. Why wouldn’t it be I had just bought it from a dealership? Right? Wrong!



This was in fact a lie. Two weeks after have the car, my windscreen cracked- when I called Mini I was told they knew about the large crack that had been repaired on my windscreen but had failed to tell me that there was a repair on my new car before I had bought it. This would have put me off that particular car.



Today is the 30th of December and since I bought it in February 2014 and I have taken my car in to the Mini Garage 10 times now! There has been a ‘squeaking’ noise coming from the car and I have taken the car in about 6 times concerning this and even leaving it there for over a week. Has the squeaking gone? No.



The squeaking noise issue was soon overridden as I now have several problems with my engine and juddering of the car.



The first time I took it in I was told it was because I had not changed the oil- this excuse is pathetic. Once again, I trusted the mechanic.



However, 2 weeks later my engine light came on again- I was told- ‘we have tested it and nothing in wrong.’



On it came again- at this point the pure stress of having brought my car in so many times led me to break down in the Mini dealership in tears.



Here we are a week later- and the engine light is on again. I have to bring it into the dealership on Monday.



I have been nothing but lied to and ignored and I feel betrayed. I saved up a lot of money to buy this car and I feel crushed that it has come to this. There is no way I can afford to keep bringing it into the garage every month because of these issues. I would not recommend anyone buy a car from this dealership.



I have called several times asking to speak to someone regarding my options and I have had no calls back. Nothing.



I need to speak to someone regarding my options. This is completely unfair.

Disappointed will with Mini's aftercare. Poor communication and unhelpful. I will not recommend people to take out any additional services/product (especially tyre insurance), Policy is not clear. Took dealer couple of days to find a puncture on my runflat and left me without a car and taking time off work for nothing. Eventually, they found the leak (I think) and they have repaired it, which I am not happy about because the amount of times the tyre has been run flat. and in the end they have just plugged and sealed it. This concerns me in many levels, insurance wise/ compromise to the structural compound of the tyre/ and biggest of all SAFETY. Is this tyre still safe to speed rating 'V'? I will probably have to end up buying a new tyre in my expense hence why tyre insurance with mini is unless. Had no apology from the dealer regarding why it took them 3 days to fix problem. I've expressed to them how unhappy I am. All Mini cares is about themselves and what is the minimum they can do. If there is an option for 0 star rating that is my choice.

What an amazing garage!

Today myself, Mum and dad picked up our new thunder grey Cooper s from Julie Flood.

She delivered amazing, friendly, helpful and professional customer service throughout the whole experience of purchasing the car. To top it off, Julie had prepared a wondered bouquet of flowers for Mum which was the icing on the cake as it was just a very nice thing to do. 10/10 garage as well as 11/10 service provided by Julie.

We dropped our car in for a service at the cribs causeway dealership and were made very welcome. The politeness of the lady that did the paper work was great as was the driver of the mini bus who dropped us at the mall.

Took my mini in for an MOT last week, really impressed by the level of service - Sarah looked after me, was knowledgeable about my car and very efficient. Was able to do some work while I waited with free WiFi and they cleaned the car after it's check. Had to take it in for some work today, similarly impressed with the care and attention from Sarah again. They gave me a lift into work (in a rather lovely BMW) now just waiting for the call to go and collect - after another clean.

Thank you so much for going out of your way to fix the smashed window of my mini and making sure I could pick it up outside working hours. It was even cleaned top to bottom, so much better than the state I dropped it off in!

Recently made an approved used purchase from MINI Dick Lovett in Bristol and I have to say it was for me the best car purchase I have ever had.

I felt that Ross from the initial email contact, personal car video to finally meeting in person was very professional.

I wasn’t patronised / pressured or rushed in any way and felt very valued as a customer completely through the whole MINI car buying process.

The handover was top drawer also with no questions left un-answered and everything on the car explained.

Everything for me was absolutely fantastic and felt very relaxed and pleased that I bought a car from MINI Dick Lovett.

Picked up my new mini yesterday, and can't be happier with it! Just what I wanted! Thank you so much Hungerford, in particular Dan, the car is just perfect and the service I received exceptional.

Just part exchanged a Fiesta ST for a JCW Roadster dealing with Shaun Edwards. Very happy with deal and level of professionalism throughout. Allowed a proper Test Drive and car had plenty of fuel upon handover and impeccably prepared, and ready a day early! I will be returning for my free valets. Shaun very knowledgeable and his passion for the Mini Brand was very apparent. Thanks.

Invariably excellent customer service during the 6 years I've owned a Mini. Service advisers always friendly & helpful. :-)

Hi mini, I need help a.s.a.p! I am on a 4 year finance with mini but I only took the contract out this January 2016! I am not in no arrears but I really can't afford the car as its to much for me each month. I'm struggling a lot and I really can't go on paying £238.98 a month. If mini can lower my finance each month it would b a little help but I don't know wot else to do it's upsetting me.

First service for my 2016 Cooper S yesterday at the Bath Mini branch on Lower Bristol Road - couldn’t fault the work done or the friendliness of front of house service from Reception through to the Service Desk itself. Well done and thank you.

Cannot speak highly enough of the excellent service we received at your Bath branch - special thanks to both Luke and Philly - daughter’s new mini sat on the forecourt with huge red bow on the bonnet and as if that wasn’t enough, she was presented with a beautiful bouquet of flowers, we were all given a ‘mini’ gift, and she was waved off with full tank of petrol. PS she is absolutely loving the car!

Received a call telling me my mini required a brake service - booked in for the following day and was told it was covered by the TLC pack.



Arrived at Hungerford mini the following day - they weren’t expecting me, and then I was told the service wasn’t covered by my TLC. No apology and off I went without having my service.



Cheers guys!

What an incompetent bunch of liars! You need to learn the art of setting customer expectations, not covering your backs due to your own problems! Took 6 days to even look at it...Never going back, especially for workshop or repairs... Would never recommend the same painful experience to any other poor sod! And when Matt Bailey says he'll call you back, he won't, you'll be chasing him. Sad, love my Mini not the dick Lovett experience!

Terrible service. 3 month old car developed problem with the steering - steering wheel judder, clicks when you move it and veers to the left. Service guys completely dismissive and didn’t listen to the description of the issue and decided to do the tracking multiple times even when there was nothing wrong with it - front left tyre significantly more worn than the right. Had to go back and demonstrate it to them multiple times. They "fixed” it, however the car still veers to the left and supposedly that is normal even though the 3 courtesy cars didn’t do it and on the last test drive I could still demonstrate the steering problem. The Service Manager stated that "they didn’t know what to do next" and called in the regional technical manager, who stated that it was "as designed". Anybody else's car veer to the left and is this normal?

My car failed it's MOT at another garage, so I took it to main dealer for repairs, as am looking to sell and wanted it to be fixed with BMW parts. Dropped it off in the morning, clearly stating the problem, CO2 emissions failure... having had my car from 7.45am and 3 phone calls later, at 3pm no work had been carried out on my car. At 3.30pm I received a phone call to say my car had failed it's MOT on CO2 emissions, AS I HAD CLEARLY TOLD THEM 3 TIMES!!! They then said they would bring me courtesy car and chocolates for the inconvenience, when he finally turned up with the car at 5pm, without chocolates. He then decided to patronise me by saying "we just thought you didn't understand what an MOT was." As a young female, I feel this is blatant sexism and would not of happened had my partner taken it in. When ringing to speak to the manager, to voice my disappointment with their service, I was told "it wasn't like his staff," insinuating I was lying. I feel both offended and let down by this service, especially with the price I am paying.

Just bought a new Mini from Dick Lovett Bristol was told nothing but a pack of lies from the moment we walked in the showroom. Ordered a limited edition from the factory was told the next day there were none left but the showroom one was available. Lies there were plenty left. Was told they would put parking sensors on free of charge for the inconvenience but no we paid for them. Lots of other lies, too many to put on here and when I picked the car up parcel shelf was missing, car mats were missing so had the car even been PDI checked!! I love my Mini but would never set foot in there again

If I could give a no star reading I would - very - infact extremely poor customer service today - so disappointing - should anyone want feedback then please Facebook me - even to the point when on a return call regarding my complaint got my name wrong - we have a mini service plan liinked to our vehicle ??? Really .....

I am writing to you as my last attempt for some sort of resolve before I take this further.



I have been a loyal customer of Mini ever since my first car back in 2011. I have been going to the Dick Lovett Dealership in Bristol Cribbs Causeway for all my car needs.



Back in February this year I traded my old Mini One in for a Mini Cooper. It was a big financial jump but I trusted what I was being told by the salesman and that my new car fine and perfect. Why wouldn’t it be I had just bought it from a dealership? Right? Wrong!



This was in fact a lie. Two weeks after have the car, my windscreen cracked- when I called Mini I was told they knew about the large crack that had been repaired on my windscreen but had failed to tell me that there was a repair on my new car before I had bought it. This would have put me off that particular car.



Today is the 30th of December and since I bought it in February 2014 and I have taken my car in to the Mini Garage 10 times now! There has been a ‘squeaking’ noise coming from the car and I have taken the car in about 6 times concerning this and even leaving it there for over a week. Has the squeaking gone? No.



The squeaking noise issue was soon overridden as I now have several problems with my engine and juddering of the car.



The first time I took it in I was told it was because I had not changed the oil- this excuse is pathetic. Once again, I trusted the mechanic.



However, 2 weeks later my engine light came on again- I was told- ‘we have tested it and nothing in wrong.’



On it came again- at this point the pure stress of having brought my car in so many times led me to break down in the Mini dealership in tears.



Here we are a week later- and the engine light is on again. I have to bring it into the dealership on Monday.



I have been nothing but lied to and ignored and I feel betrayed. I saved up a lot of money to buy this car and I feel crushed that it has come to this. There is no way I can afford to keep bringing it into the garage every month because of these issues. I would not recommend anyone buy a car from this dealership.



I have called several times asking to speak to someone regarding my options and I have had no calls back. Nothing.



I need to speak to someone regarding my options. This is completely unfair.

Disappointed will with Mini's aftercare. Poor communication and unhelpful. I will not recommend people to take out any additional services/product (especially tyre insurance), Policy is not clear. Took dealer couple of days to find a puncture on my runflat and left me without a car and taking time off work for nothing. Eventually, they found the leak (I think) and they have repaired it, which I am not happy about because the amount of times the tyre has been run flat. and in the end they have just plugged and sealed it. This concerns me in many levels, insurance wise/ compromise to the structural compound of the tyre/ and biggest of all SAFETY. Is this tyre still safe to speed rating 'V'? I will probably have to end up buying a new tyre in my expense hence why tyre insurance with mini is unless. Had no apology from the dealer regarding why it took them 3 days to fix problem. I've expressed to them how unhappy I am. All Mini cares is about themselves and what is the minimum they can do. If there is an option for 0 star rating that is my choice.