Domino'S Pizza - London - Loughton

I am still waiting for a refund nearly a month later!!! The store delivered our food to the wrong address, told us it was human error.....we then had the phone put down on us, we have continually called customer services with promises that never materialise

I've ordered online and got delivered a nice and warm pizza, exactly how I ordered and so tasty! I will definitely order again!
The delivery guy was friendly

Usually good customer service quick delivery (about 30-45 mins, but can last up to an hour depending on the size of the order) and the pizzas always arrive in great condition and still hot, however sometimes the pizza can be a bit squashed. When my pizza arrived completely squashed and ruin once, the deliverer sincerely apologised and instantly called the manager and they promised us the next time I order I would get a dessert for free. Ignore all the negative reviews, I've ordered pizza from this place dozens of times and it's always in perfect condition with plenty of toppings. My call has never gone unanswered, and I've never been hung up on because "they're closed". Although I've never eaten in so I can't say anything about that. But definitely worth ordering if you want a quick meal.

Used them twice, pizza good and delivered quickly

I called at 10.30 but they still took ages 2 answer after 3 times and the woman said we are closed and hung up. Great customer service
Then called Woodford and they were happy 2 take my order
Loughton is rude

Telephone order for collection at 7.45. Deal on any pizza any size collection £6.99. Idiot on phone shouted me down & booked order for 8.45. Thank god for Lori, shes a star.

Great pizzas delivered fast.

Domino's Loughton is literally the worst branch, we order from here every single Friday at work and they took over 2 hours to deliver then they decided because they couldn't find it they wouldn't even turn up!!! We then got promised a free pizza and they tried to charge more then what we pay anyway!!!! get some new staff or just close this branch down. The people on the phone do not have a clue what they are doing and when asked to put down our full address they just put down the building name when there are over 200 offices here.

The service isn't great, the employees can rarely understand what you are saying (and vice versa) the food is expensive, although it is quite filling and tasty.

Over 1 hour wait, with no call or apology.

Wrong order one week, next week 2 pizzas delivered upside down and all squashed together. It will be the last time I order from Loughton dominos.

This place is the worst dominos u can ever eat from. unorganised staff always something short no hygiene at all 10 out of 8 times u are short of topping on the pizza it doesn't really even deserve 1 star