Reviews
Join us at the Dyson Demo store, 5th Avenue on Saturday, September 22nd from 2-4pm to meet Ella and Coconut Bean.
While you're there, enjoy light snacks and experience how Dyson technology is engineered specifically for homes with pets.
Introducing on: – the new publication by Dyson. In each issue we lift the lid on the world at Dyson, discussing the subjects we find interesting: engineering, technology, design and more. In this issue we dig deeper into the rich history of our newest technology campus, Hullavington Airfield. Are you ready to read on:? https://bit.ly/HullavingtonOn
See how our engineers use lasers to precision engineer the Dyson Supersonic™ hair dryer.
Join us at the Dyson Demo store, 5th Avenue on Saturday, July 28th from 2-4pm to meet Maxine the Fluffy Corgi. While you're there, enjoy light snacks and experience how Dyson technology is engineered specifically for homes with pets.
Supporting our local community, especially our favorite furry friends, is important to us--we will be donating a portion of sale proceeds during the event to a local pet shelter, Animal Haven.
See you there.
At Dyson, we believe there is always a better way of doing things– and that includes recycling old or unusable machines so they don’t end up in landfills.
Join us at the Dyson Demo Store, Tysons Corner during store hours from Monday, July 16th through Monday, July 23rd for our fan recycling event.
Bring in any old fan—not just a Dyson fan—and we’ll recycle it for you. Plus, you’ll get $50 to use towards the purchase of any new Dyson machine either in-store or at Dyson.com*. ...
*Visit the Dyson demo store San Francisco, New York, or Tysons Corner between July 16th, 2018 and July 23rd, 2018 and recycle your old fan with us to receive a $50 off card good towards Dyson Technology. The code on the card can be used on a future purchase at a Dyson Demo store or on Dyson.com. Simply apply the code during checkout to receive $50 off your future purchase. For any questions, please contact US Dyson Customer Service 1-866-693-9766. For full terms and conditions, visit Dyson.com/demo-event-card.
This offer is only valid on Dyson.com, through the Dyson Helpline, and in store at Dyson Demo Store locations. Offer does not apply and may not be used in conjunction with any other coupon codes. If lost or stolen this card will not be replaced. Qualifying customers will receive $50 off the purchase price of an in-stock upright vacuum, canister vacuum, cord-free vacuum, humidifier, purifier, fan, fan heater, Dyson Supersonic™ hair dryer or Jake Dyson light. If lost or stolen, coupon code will not be replaced. Limit of one $50 off discount code per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Offer excludes Dyson Airblade™ hand dryers, Dyson-engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.
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At Dyson, we believe there is always a better way of doing things– and that includes recycling old or unusable machines so they don’t end up in landfills.
Join us at the Dyson Demo store, 5th Avenue during store hours from Monday, July 16th through Monday, July 23rd for our fan recycling event.
Bring in any old fan—not just a Dyson fan—and we’ll recycle it for you. Plus, you’ll get $50 to use towards the purchase of any new Dyson machine either in-store or at Dyson.com*.
... *Visit the Dyson demo store San Francisco, New York, or Tysons Corner between July 16th, 2018 and July 23rd, 2018 and recycle your old fan with us to receive a $50 off card good towards Dyson Technology. The code on the card can be used on a future purchase at a Dyson Demo store or on Dyson.com. Simply apply the code during checkout to receive $50 off your future purchase. For any questions, please contact US Dyson Customer Service 1-866-693-9766. For full terms and conditions, visit Dyson.com/demo-event-card.
This offer is only valid on Dyson.com, through the Dyson Helpline, and in store at Dyson Demo Store locations. Offer does not apply and may not be used in conjunction with any other coupon codes. If lost or stolen this card will not be replaced. Qualifying customers will receive $50 off the purchase price of an in-stock upright vacuum, canister vacuum, cord-free vacuum, humidifier, purifier, fan, fan heater, Dyson Supersonic™ hair dryer or Jake Dyson light. If lost or stolen, coupon code will not be replaced. Limit of one $50 off discount code per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Offer excludes Dyson Airblade™ hand dryers, Dyson-engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.
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At Dyson, we believe there is always a better way of doing things– and that includes recycling old or unusable machines so they don’t end up in landfills.
Join us at the Dyson Demo store, Union Square during store hours from Monday, July 16th through Monday, July 23rd for our fan recycling event.
Bring in any old fan—not just a Dyson fan—and we’ll recycle it for you. Plus, you’ll get $50 to use towards the purchase of any new Dyson machine either in-store or at Dyson.com*.
... *Visit the Dyson demo store San Francisco, New York, or Tysons Corner between July 16th, 2018 and July 23rd, 2018 and recycle your old fan with us to receive a $50 off card good towards Dyson Technology. The code on the card can be used on a future purchase at a Dyson Demo store or on Dyson.com. Simply apply the code during checkout to receive $50 off your future purchase. For any questions, please contact US Dyson Customer Service 1-866-693-9766. For full terms and conditions, visit Dyson.com/demo-event-card.
This offer is only valid on Dyson.com, through the Dyson Helpline, and in store at Dyson Demo Store locations. Offer does not apply and may not be used in conjunction with any other coupon codes. If lost or stolen this card will not be replaced. Qualifying customers will receive $50 off the purchase price of an in-stock upright vacuum, canister vacuum, cord-free vacuum, humidifier, purifier, fan, fan heater, Dyson Supersonic™ hair dryer or Jake Dyson light. If lost or stolen, coupon code will not be replaced. Limit of one $50 off discount code per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Offer excludes Dyson Airblade™ hand dryers, Dyson-engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.
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At Dyson, we believe there is always a better way of doing things– and that includes recycling old or unusable machines so they don’t end up in landfills.
Join us at the Dyson demo store, Tysons Corner during store hours from Saturday, May 26th through Friday, June 1st for our vacuum recycling event.
Bring in any old vacuum—not just a Dyson vacuum—and we’ll recycle it for you. Plus, you’ll get $50 to use towards the purchase of any new Dyson machine either in-store or at D...yson.com*.
*Visit the Dyson demo store San Francisco, New York, or Tysons Corner between May 26th, 2018 and June 1st, 2018 and recycle your old vacuum with us to receive a $50 off card good towards Dyson Technology. The code on the card can be used on a future purchase at a Dyson Demo store or on Dyson.com. Simply apply the code during checkout to receive $50 off your future purchase. For any questions, please contact US Dyson Customer Service 1-866-693-9766. For full terms and conditions, visit Dyson.com/demo-event-card.
This offer is only valid on Dyson.com, through the Dyson Helpline, and in store at Dyson Demo Store locations. Offer does not apply and may not be used in conjunction with any other coupon codes. If lost or stolen this card will not be replaced. Qualifying customers will receive $50 off the purchase price of an in-stock upright vacuum, canister vacuum, cord-free vacuum, humidifier, purifier, fan, fan heater, Dyson Supersonic™ hair dryer or Jake Dyson light. If lost or stolen, coupon code will not be replaced. Limit of one $50 off discount code per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Offer excludes Dyson Airblade™ hand dryers, Dyson-engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.
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At Dyson, we believe there is always a better way of doing things– and that includes recycling old or unusable machines so they don’t end up in landfills.
Join us at the Dyson demo store, 5th Avenue during store hours from Saturday, May 26th through Friday, June 1st for our vacuum recycling event.
Bring in any old vacuum—not just a Dyson vacuum—and we’ll recycle it for you. Plus, you’ll get $50 to use towards the purchase of any new Dyson machine either in-store or at Dyso...n.com*.
*Visit the Dyson demo store San Francisco, New York, or Tysons Corner between May 26th, 2018 and June 1st, 2018 and recycle your old vacuum with us to receive a $50 off card good towards Dyson Technology. The code on the card can be used on a future purchase at a Dyson Demo store or on Dyson.com. Simply apply the code during checkout to receive $50 off your future purchase. For any questions, please contact US Dyson Customer Service 1-866-693-9766. For full terms and conditions, visit Dyson.com/demo-event-card.
This offer is only valid on Dyson.com, through the Dyson Helpline, and in store at Dyson Demo Store locations. Offer does not apply and may not be used in conjunction with any other coupon codes. If lost or stolen this card will not be replaced. Qualifying customers will receive $50 off the purchase price of an in-stock upright vacuum, canister vacuum, cord-free vacuum, humidifier, purifier, fan, fan heater, Dyson Supersonic™ hair dryer or Jake Dyson light. If lost or stolen, coupon code will not be replaced. Limit of one $50 off discount code per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Offer excludes Dyson Airblade™ hand dryers, Dyson-engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.
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This Mother’s Day, we’re celebrating moms everywhere with a special in-store event. With the purchase of any Dyson machine, you’ll receive a personalized and one-of-a-kind Mother’s Day card crafted by local D.C. calligraphist, Naveen of spurlé gul, who will be in-store from 12-4PM.
Join us to explore our latest technology like the Gift Edition of the Dyson Supersonic™ hair dryer, the Dyson Cyclone V10™ vacuum or Dyson Pure Cool™ purifying fan.
This Mother’s Day, we’re celebrating moms everywhere with a special in-store event. With the purchase of any Dyson machine, you’ll receive a personalized and one-of-a-kind Mother’s Day card crafted by local Bay Area calligraphist, Anahit of Khalligraphy, will be in-store from 12-5PM.
Join us to explore our latest technology like the Gift Edition of the Dyson Supersonic™ hair dryer, the Dyson Cyclone V10™ vacuum or Dyson Pure Cool™ purifying fan.
At Dyson, we believe there is always a better way of doing things– and that includes recycling old or unusable machines so they don’t end up in landfills.
Join us at the Dyson demo store, New York City, on Sunday, April 22 for our hair dryer recycling event.
Bring in any old hair dryer and we’ll recycle it for you. Plus, you’ll get $50 to use towards a future purchase of any new Dyson machine either in-store or at Dyson.com.*
... Dyson Demo Store, New York City 640 5th Avenue New York, NY 10019 12pm - 7pm
See you there.
*Visit the Dyson demo store San Francisco, New York, or Tysons Corner on April 22 and recycle your old hair dryer with us to receive a $50 off card good towards Dyson Technology. The code on the card can be used on a future purchase at a Dyson Demo store or on Dyson.com. Simply apply the code during checkout to receive $50 off your future purchase. For any questions, please contact US Dyson Customer Service 1-866-693-9766. For full terms and conditions, visit Dyson.com/demo-event-card.
This offer is only valid on Dyson.com, through the Dyson Helpline, and in store at Dyson Demo Store locations. Offer does not apply and may not be used in conjunction with any other coupon codes. If lost or stolen this card will not be replaced. Qualifying customers will receive $50 off the purchase price of an in-stock upright vacuum, canister vacuum, cord-free vacuum, humidifier, purifier, fan, fan heater, Dyson Supersonic™ hair dryer or Jake Dyson light. If lost or stolen, coupon code will not be replaced. Limit of one $50 off discount code per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Offer excludes Dyson Airblade™ hand dryers, Dyson-engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.
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At Dyson, we believe there is always a better way of doing things– and that includes recycling old or unusable machines so they don’t end up in landfills.
Join us at the Dyson demo store, Tysons Corner, on Sunday, April 22 for our hair dryer recycling event.
Bring in any old hair dryer and we’ll recycle it for you. Plus, you’ll get $50 to use towards a future purchase of any new Dyson machine, either in-store or at Dyson.com.*
... Dyson Demo Store Tysons Corner Center, Level 2 Tysons, VA 22102 11am - 7pm
See you there.
*Visit the Dyson demo store San Francisco, New York, or Tysons Corner on April 22 and recycle your old hair dryer with us to receive a $50 off card good towards Dyson Technology. The code on the card can be used on a future purchase at a Dyson Demo store or on Dyson.com. Simply apply the code during checkout to receive $50 off your future purchase. For any questions, please contact US Dyson Customer Service 1-866-693-9766. For full terms and conditions, visit Dyson.com/demo-event-card.
This offer is only valid on Dyson.com, through the Dyson Helpline, and in store at Dyson Demo Store locations. Offer does not apply and may not be used in conjunction with any other coupon codes. If lost or stolen this card will not be replaced. Qualifying customers will receive $50 off the purchase price of an in-stock upright vacuum, canister vacuum, cord-free vacuum, humidifier, purifier, fan, fan heater, Dyson Supersonic™ hair dryer or Jake Dyson light. If lost or stolen, coupon code will not be replaced. Limit of one $50 off discount code per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Offer excludes Dyson Airblade™ hand dryers, Dyson-engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.
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The Dyson Animal 2 (which we bought to replace our 8-year-old Dyson that conked out last week) is awesome. It has picked up so much stuff that the old Dyson missed; it's almost like having the carpets professionally cleaned. And the motor sounds great. Very satisfying!
I've been a fan of Dyson vacuum cleaners since my Dad proudly showed off his new one about 18 years ago.
I can't recommend the Animal 2 highly enough. Dyson's call centre service is polite, friendly and professional. And on top of that, they offer a 35 day no- quibble trial. Absolutely worth the premium price.
Have pure hot + cool and found out today that the Auto mode is only for air cleaning. It has nothing to do with temperature. I was hoping that when they introduced the app it would enable me to control the temperature via that but there is no option to set a target temperature. I only hope they realise soon that they have another sales option to establish it as an environment cleaner. Clean air at the correct temperature 24/7.
We love our Dyson products, we have a cordless Hoover and an air purifying fan, however, the amount of unnecessary plastic packaging is very disappointing.. that's my only issue, customer services are always great, products are great, just too much plastic packaging.
Very disappointed with the hot and cool tower. The word cool is a misrepresentation as it gives the impression it cools. It doesn’t. It’s only marginally quieter than our existing fan, which was the price of a long weekend for two less. Will be returning it tomorrow.
I bought a vacuum cleaner in Dyson's Tmall flagship store in China.
June 10, 2018,
I contact the customer service (including the service people B12 B137) in Dayson’s Tmall store for the power charger problem, we continue communicate from 16:37 to 17:50 more than an hour, then they finally found that "your machine is still in warranty, will be sent to you a new one free of charge," then I provide the photos with product description and bar code. Finally, I received a new charger in June 15th, but such communication level and efficiency have been very dissatisfied.
June 19th, I received the new charger, but it’s wrong model!
Then I took photos and uploaded the customer service, they reply “Send it back, we will deliver a new model, you will pay the postage first, then we will pay it back to you. "
June 20th, I sent the charger back and attached the express form and payment voucher. The customer service of the Dyson Tmall flagship store said it would be handled. Then, when I asked for the postage, the reply was "10 working days"???
I was very angry, obviously I helped you to pay for it. Why did it cost me two weeks to pay back the money, only 18 Chinese dollars!!?? The reply of the customer service was "need to go through the financial process"... the we’re communicated for 2 hours, and finally returned to me by 15:00 p. m. the same day, but no apologize.
My express show that the charger sent back in June 22nd has arrived at your address in Suzhou and has been signed, but no one contact me to communicate when I can get the righ model,the suitable charger.
It's been 15 days. It's just a power charger issue, what a kidding?
I want to complain about the unprofessional and low efficiency of the customer service staff at Dayson’s Tmall's flagship store. Please reply me in written
And please send me the right power charger immediately.
Worst hoover I have ever had. Only had since September 2017 and had mountains of issues with it. I have the V6 absolute and I can’t even hoover for 30 seconds without it cutting out on me.. then you have to plug it in for five minutes to get the motor running again then you barely get 20 seconds of hoovering done again... ridiculous. Especially being 36 weeks pregnant I have had enough and phoned the Dyson hotline and they say they can only get someone out next week (providing I haven’t given birth) which is not ideal as I need a hoover now. I would rather a full refund and it can go towards a new one. I have had to purchase a Vax hoover from Tescos at £37.99. Awful hoover and not great service if I’m honest because I still don’t know where I stand with getting a refund or having to wait longer for parts etc.. overall terrible experience with this so called ‘number one brand’ company.
What happened Dyson??
You used to make state of the art top quality stuff, yet in the past few years I’ve bought a hot and cold fan for over £300 which is rubbish and has been replaced once already- new one doesn’t blow hot or cold air either (£40 bionaire fan is perfect in comparison), the upright broke more times than I care to remember (yet the Vax upright we paid £60 for is good as gold and has just as much suction as yours DID when it was new),
The handheld animal vacuum we bought from dyson has never worked very well and after a few months has less than about 30 seconds of power on MAX from a full charge?!
I’ve gone back to using a Henry hoover!!!
A British innovation that’s totally gone to the dogs, SUCH a shame.
Very disappointed with dyson always purchased your machines but not anymore, I have a dc40 multi floor which worked perfectly well on my other carpet which were very deep piled but after buying new carpets and having engineer down been told that your multi floor vac won't work on them so what's the point of a multi floor vac ? I shall be buying another brand that is corded in future never a dyson again, it's like buying a car that doesn't work on the roads how ridiculous ��
Twice this year (bearing in mind it is only April 5th) we have ordered a Dyson machine.
Twice they have failed to deliver it on the day given, the first one could then not be given a date after two failures to actually release the product out for delivery. So we cancelled it.
Twice now with our new order it has failed to be released due to a 'glitch' and yet another we are sorry there are 1000 in stock we cannot say why your delivery has not taken place. Michelle at ask Dyson gave us the same script and apologised again, but still no device. We are now asked to take another delivery slot on Thursday... good luck with that.
So thanks Dyson, you have now taken 4 days of annual leave from me and i still do not have a device.
Oh and thanks to Michelle, i am taking another day off tomorrow, 1/4 of my annual leave allocation just to get a vacuum that may or may not actually exist or be delivered.
What a shambles.
Top price products that work fine for a finite length of time then watch out. Spare parts are carefully controlled so you have to go via Dyson and pay £££. That is if you can get their call centres to answer you in the first place.
Appalling customer services, i'm done with Dyson
Phoned yesterday for a service engineer visit, informed it may be best to buy a new one, so yes ordered, promised a date/time, guess what ? Waited in, no delivery, so tel Dyson, who couldn't explain where it was, couldn't give me a new del slot, because couriers were in a meeting, said they may ring me back, couldn't confirm when. I asked to speak with a Manager, guess what, none available, what a shambles !
I was made to feel, as if I had caused a problem, they were going to help me !
They took the order/money and don't have a clue, when or if it will be delivered.
Cancelled order, off to John Lewis to deal with a proper sales team.
Mr Dyson, its no use designing fab tools, if you can't get your staff right.
Over the past thirty years I have used corded Dysons and hardly had an issue. Under a year ago I bought a Dyson V03 and loved it for about 4 weeks . Then it began to cut out on me every 30 seconds or so . We reviewed various comments on line and followed suggestions to no avail . Now I'm really fed up as it looks like I'll have to buy a Shark or cheaper brand just to clean my bungalow .What's the point Dyson ? The concept is good but your customers are at the sharp end and it's no good if they keep packing up !!
May I suggest that you ask one of the Polish language speakers, look up entries on fb Poland and take action to improve the warranty service? I thought that I was a spectacular exception, but after the response to my entry I see that I am an excellent example of the normality of your action in Poland. This normality will cause the outflow of your clients. regards
I have had problems with my dc41 animal from about 6 months of ownership. The U pipe that clicks over to upright suction eventually stops moving.
I have had a replacement machine and this one also has the same problem.
Had the engineer out AGAIN works for a bit and then fails.
Worse ever machine I’ve owned. Bj g back the DC01
I have had numerous dyson vacumns throughout the years and always always recommended them to people. Im a cleaner and use them everyday. Since they stopped making the fixed head two wheels one's. Tge last being dc33 I've not bought one. The best machine dyson ever made was the dc14. Ive even bought 2nd hand one from a car boot. The ball one's were awful to use and hurt my wrists when i tried one and never seemed to have the same cleaning power as the fixed ones. I use one at a house i clean. Awful. But to top that another lady has one of the top hand held one. What a load of rubbish. No suction on carpets. Have to keep changing heads and battery life doesn't even last a whole house. And dyson are thinking of getting rid of corded ones. You hsve gone backwards not forwards. I know own a shark and take it to the house of the lady eith cordless one and boy can you see a difference. When a cordless one is neeeded i will also be buying the shark. You have lost lots of loyal customers with you so say advanced technology and not listening to the people. Shame on you.
Had a dyson fixed head animal that was fantastic. When it gave up i bought the ball version for over £200, what a complete waste of good money for such poor flimsy rubbish. From the moment it came out of the box it was crap, constantly cleaning it inside and messing about with filters. Even before the new one caught fire in the engine after making high screeching noises, i had started using a sweeping brush. I will never buy a dyson again, going back to hoover.
Had Dysons for many years with no problems until now! 10 months old and it broke on me. Took it to the place of purchase and was informed that because it’s a Dyson they would not replace it. Instead they called a service engineer, who is unable to come out and repair it for 2 weeks!! TOTALY UNACCEPTABLE. Any other hoover and the retailer would exchange it for a new one without hesitation. I will not be purchasing another Dyson again. I’ve had to go out and buy a new hoover as I can’t go 1 day never mind 2 weeks without a hoover!!
Great product (until it breaks) and then look out. They have horrible customer service. Weeks have gone by and no management contact and no replacement vacuum as promised. I could have driven to Chicago by now to pick up a replacement. You can see by their rating here that Dyson doesn't stand behind their warranty or their word.
Given that there is currently an episode of Panorama on the BBC detailing the dangers of weak WiFi passwords, it is VERY disappointing that the Dyson Purifier does not allow "special characters" in the password of the WiFi Network you are trying to connect it to.
This means that I have had to downgrade my security in able to get full functionality.
This should be a simple fix, please let me know when this issue will be resolved.