E-Xeni Quality Services For Hotels & Resorts
About E-Xeni Quality Services For Hotels & Resorts
Excellence is Expected
E-Xeni trains hotel staff in quality services creating return guests, happy staff and increased profits.
E-Xeni Quality Services For Hotels & Resorts Description
The difference between a good hotel and an excellent one is the quality of service.
When a guest selects a 5-star hotel they expect high standards of F& B, accommodation and facilities, but the main reason they return is the quality of service. Even if a hotel has weaknesses in its hardware, excellent staff can smooth over the imperfections.
A guest expects 5-star service even in a 3-star hotel.
E-Xeni arranges tailor-made training for front-of-house staff, consultancy on improving quality standards. Practical workshops are arranged in the workplace.
Judy Smith, Founder of E-Xeni, developed the Privilege Club in 1996, the first-ever hotel guest loyalty scheme in the Mediterranean, created the first Guest Relations operating standards in a resort hotel worldwide and has organised successful European Summits, NATO conferences, environmental programmes, awards ceremonies and product launches.
Co-founder of the Grecotel Environment & Culture Department in 1990.
Reviews
Light lunch: anchovy fillets, courgettes and crisp green salad. Hard to think this is work! #NanaPrincessHotel #LuxuryHotel #crete #cretandiet #luxurydestination #lightlunch #poolsidelunch
If the UK heatwave is getting to you, dip in to a poolside cocktail at Nana Princess Resort & Spa, Crete #NanaPrincessHotel #poolparty #poolside #luxuryhotel #cretehotels #greece🇬🇷 #greekhotels #heatwave
Nana Princess, the new luxury hotel in Crete, Greece. E-Xeni is proud to be assisting with Quality Service #NanaPrincessHotel #ExeniQualityServices #ExcellenceinService #cretehotels #greece @ Nana Princess
I love my work! Who could complain when you have to get up early and have morning coffee with this view?!?! 😁 #NanaPrincessHotel #NewHotel #luxuryHotelCrete #EXenitraining
Together again with Giorgos Sirmos for The Amazing Butler seminar for Nana Princess
Back to one of my favourite hotels of all time, Cretan Malia Park, with some of the team from Reception, Food & Beverage, Guest Relations and the GM #CretanMaliaPark #EXenitraining #5startraining #hotelCrete
Despite the sandstorm, smiles all round from the new team at #NanaPrincess and some well - known faces from Nana Beach. Final day of E-Xeni Quality Services for Hotels & Resorts Seminar tomorrow.
WANTED! Guest Relations Managers / Officers for hotel group in Rhodos, Kos and Kerkyra. If you are interested or know someone who may be, please send CV to jmsmith@e-xeni.com. #jobopportunity #rhodoshotels #koshotels #corfuhotels #guestrelations #EXenitraining
About time that the authorities saw these scams and acted. Fake sickness claims are rising every year and wasting valuable time. #StopSicknessScams http://www.bbc.co.uk/news/business-403482 82
Quality Service Seminar 2017
Everyone from the Sbokos Hotel Group deserves a diploma, but these are the lucky few who completed the E-Xeni seminar. #BluePalace, #AgapiBeach #VillageHeights #CretanMaliaPark #training #guestservices #Crete #E-Xeni
Sbokos Hotel Group team enjoying the Cretan sunshine during E-Xeni Quality Services for Hotels & Resorts seminar. Great teams from Blue Palace, a Luxury Collection Resort & Spa, Crete, Cretan Malia Park Hotel, Agapi Beach Village Heights Golf Resort
Excited to be going back to Crete for more seminars for @Sbokos Hotel Group and Royal Blue Resort & Spa
E-Xeni Quality Services for Hotels & Resorts latest clients #RoyalBlue resort
Anyone interested in a great job in Moscow? My clients are looking for a Senior Development Programmer with great benefits. Send me an email to jmsmith@e-xeni.com
Once again...Lindos Blu, Luxury Hotel & Suites is BEST 5* hotel in Greece according to Trivago 2017 Awards
EXCELLENCE - EXEMPLARY - EXCEPTIONAL
So the Flexi Connect seminar is over and there are lots of happy faces
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