Embassy Of The Czech Republic

Sure there is space for improvements but if you follow the instructions and actually read what they say you will get exactly what you were told. Does it take long to make some documents? Yes and they would always give you a worse scenario estimate - I usually got everything much faster. Do you expect "meet & greet" of 6* hotel (Where you pay not little money for it)? Then forget it, their job is not fun to deal with frustrated people leaving everything to the last minute and hoping for miracles. Yet they were always polite, friendly and always helpful.
With attitude of some people going there (for whatever reason) I actually admire their patience with them.
Do you know what is the booking system for? I am sure it is not to come late. Yes it takes me some time to get there as I am not from London, but with a little bit of planning and making some time reserve (you never know what can go wrong) it is fairly easy to make it in timely manners. As to communication I must admit I don't really have any experience via phone - I always use email and I always get the answer. Not always straight away but again you usually get auto-reply which gives you an estimate.

0 star = customer service, 0 = 1 invalid landline, 1 landline 100% unavailable, 0 = no response time indicated, and NO reply on email. Sour faces at the Embassy. Passport still not renewed

Would rate 0, but not an option...how can you be calling from 9am - 12 pm, day in/day out and your call is not answered (in 3 hrs).
No answer to emails either, except automated reply that my email has been placed in the queue and will be answered within 6 working days....sent my 1st email 30th August. This must be the most ridiculous service I have ever experienced...anybody knows where to complaint further???

Not possible to reach via phone and not possible to visit in person. This servise is a joke.

Ihned po příjezdu ignorance, customer service 0. No public toilets at all, but we travel to embassy 3 hours. Worse experience ever. And yeah don't try to be a minute late.

Ive been trying to reach this embassy via my mobile phone between Monday and Wednesday this week between 9am-noon. I called at various times in vain, It was "busy" or I was put on hold which didn't go anywhere. Today, Thursday, I called at exactly 9am when they open and I was left on hold from that very time till noon (!!!!!!!!!!) without being attended to, I know sounds unbelievable! I'm not sure what's wrong within their system. It's easier to reach the White House then this embassy. Alas I'm not shocked there is such a low rating.
Good luck.

We need to sign a document and I tried to arrange an appointment.
I phoned the embassy. I was told to phone a different number after 10 minutes waiting.I waited another 40 minutes for their answer. Nobody answered the other number.
I emailed about our urgent appointment and an automatic email came back that they will deal with the message during next 6 days.
This is not acceptable, sorry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
Even one star is too much, but it does not work without pressing at least one!

Absolutely useless service!! I'm in hold now for 25 min and still counting... Their answer phone has numerous options which at the end all direct you to their website. I doubt anyone is a actually sitting there.

the telephone number provided on the website does not work, unless customer service

Totally wrong what you put on the Czech Republic website about the visa because on the website it said blue one travel document under 1951 geneva is doesn't need visa within 30 days I confirm it booked a ticket went to airport they didn't allow me to go prague because I have to get visa. Funny embassy ridiculous. I booked a hotel and booked a ticket all goes to bin. I have never ever trust your people and never travel to that country.

Staf is OK and have knowledge to do their job. I am satisfied with the services because they are not waisting anybody's time. It is Czech's culture to go right to the point and it is without English graces but staff is not impolite. The European culture is not to demand respect but to earn it.

Appalling. One number constantly busy. I called at 9:01 and have been on hold since - it's 9:40... And I just need to confirm the time for my appointment. When sent email, it took 3 weeks for them to reply!!!
However when managed to gen in touch, staff was very polite and helpful.