Empress Mills

Finding Empress at the Festival of Quilts.
We can't wait to see you tomorrow through until Sunday.
We are easy to find.... In at the main entrance & in a straight line. As a guide the Green Exit sign in the distance is the main entrance and this image was taken on our stand!!
See you soon!!! xx
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One word... WOW!
Couldn't resist snapping a quick pic of this super rug that our fab demonstrator Sheila has created using the Jelly Roll Rug Pattern & Geometrix Jelly Roll!
Rug making demos on stand G30!
... www.empressmills.co.uk/…/jelly-rolls/je lly-roll-rug-pattern/
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Delighted to have received RJ Designs Jelly Roll Rug Pattern in to stock just in time for the Festival Of Quilts.
Be sure to visit the Empress Stands to see how these fab rugs are made!
Needless to say lots of offers on Jelly Rolls, the Rug Pattern & more!
... www.empressmills.co.uk/…/jelly-rolls/je lly-roll-rug-pattern/
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In the nick of time!
Container of wadding arriving from Bosal. Just in time to be unloaded an re-packed ready for travelling to Birmingham for the Festival Of Quilts!
Keep an eye out for our wadding offers. Particularly Empress Stitch It. 120" Wide, 80/20, pre shrunk - beautiful quality.
... Can't wait to see you all there!
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Getting excited now!!! Vikki, Charles, Sophie & I have been finishing some last minute preparations for the Festival Of Quilts. All the bargain fabrics are now ready for you!!
Hope to meet lots of you at the show. Be sure to visit us on stands G30, G31, G32 & G37.

You may have spotted we haven;t posted for a while. It is as we have been hectic with a major re-organisation moving our warehouse & creating more space in our Sewing Centre in Colne.
We would be delighted to welcome you to the Sewing Centre and, as well as more space for fabrics, threads & notions, we will be offering free demo days & more!
If you are interested in visiting us please tell us below so we can we can let you know when there are new events & more!!!
... www.empressmills.co.uk/visit-us-news/
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It is definitely time for some warm weather fabrics! Be sure to take a look at the Double Gauze range. Light, breathable, comfortable - perfect for hot weather garments!!!
www.empressmills.co.uk/product-category/d ouble-gauze-fabric/

Super cool new Glow In the Dark Jersey Fabric just added online now!
Full info & all the designs: www.empressmills.co.uk/prod…/glow-in-th e-dark-jersey-fabric/
... How fab are these! Plus all have Oeko-tex certification making them fine for use as pyjamas etc.
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Fab new quilted Denims now available.
Crosshatch design of two layers of cotton rich denim fabric with a light thermal poly wadding centre layer for warmth and texture.
Double sided so no need to line! Ideal for coats, jackets, gilets, pet clothing and more.
... www.empressmills.co.uk/product-category/f leece-denim-fabric/
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Would love to know your thoughts on the below Digitally Printed Cotton Fabric Panel - 92cm x 92cm. Ideal for a quilted finish etc.
Do you think we should add to the collection??

Perfect for the warmer weather... Double Gauze Baby Cloth collection.
Over 40 designs & shades available. Double gauze is a lightweight 100% cotton with a natural texture & soft handle. Perfect for dresses, skirts & much more.
40 Designs & Shades available.
... www.empressmills.co.uk/product-categ‚Ķ/‚ Ķ/double-gauze-fabric/
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Lewis & Irene Christmas collection Snow Day now available for pre order. Gorgeous range featuring pearlescent highlights for a super finished effect.
Great collection of 15 design.
www.empressmills.co.uk/product-catego…/ snow-day-lewis-irene/

Fab collection of Ribbed Jerseys in Plains, Stripes & Tie Dye. Lightweight and flowing the fabric is lovely for lighter weight garments.
Empress Offer Save 48% RRP £10.50 | Empress Offer Price £5.50
... www.empressmills.co.uk/product-catego…/ ribbed-jersey-fabric/
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Gorgeous and super useful Flutter Range from John Louden now available in all 29 shades!
100% cotton - just £7.00 per metre.
www.empressmills.co.uk/p…/john-louden-f lutter-cotton-fabric/

Fabulous new Rose Gold Metallic jersey fabrics added to the site.
Three gorgeous prints featuring metallic highlights.
Anniversary pricing treat. Save 7% Off the usual price at present!
... www.empressmills.co.uk/product-cate…/pr inted-jersey-fabrics/
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We cannot believe it is now 3 years since we launched the current version of the website.
As a thank you to all for your custom enjoy 10% Discount on everything for the next 10 days...
www.empressmills.co.uk

New Digitally printed Soft Shell Fleece online featuring a fab Tractor Design.
Really excited to have tracked this down as we have been asked for a true tractor print for a while! Hope you like!
www.empressmills.co.uk/product-category/s oft-shell-fleece/

Fab new sparkly Unicorn Jersey online. Lovely and soft the deign features glitter embellishment for that extra magic finish!
www.empressmills.co.uk/?p=81126

Lindos Fabric Collection created by Lewis & Irene now available for pre order. Gorgeous range drawing inspiration from the Greek village of Lindos.
Pre order 10% discount available until the range arrives in stock!
www.empressmills.co.uk/product-c…/lindo s-lewis-irene-fabric/

clear to navigate website, easy to order, very helpful phone staff, good selection of fabrics that I want and received within estimated shipping times... very happy with my order and products - Thank you :)

I’ve ordered from Empress Mills several times. I’ve received fantastic quality products and excellent customer service in response to my queries.

I’d like to thank Jennifer for her excellent customer service this week. I have been buying fabric for my business from Empress Mills for a few years now and would highly recommend them to others. Always great quality products and prices.

I'd like to thank Sarah for her excellent customer service. Very prompt delivery of my order, too!

I received great customer service when I didn't receive my parcel. My emails were answered straight away and a delivery time to suit me was organised. All previous orders have arrived without any problems.

I received a sample piece of webbing in a first-class manner. Polite and fast service thank you. I have never dealt with you guys before, but I do think customers can be a little unfair at times. Our businesses are very important to us and we sweat blood going through a huge amount of stress often working long hours 7 days a week to keep the said business supplying materials/products to customers. Please remember when leaving bad reviews that you probably ruined someone's day. I know I take these types of things to heart, too much sometimes, but it means a lot to us that customers are happy and when they are not, we get upset too. It can be difficult to remain polite when customers are unfair, so remember this and maybe cut them some slack next time and remember they are doing their best.

I ordered some fleece on a Sunday evening, and it arrived on Tuesday morning using 1st class post. Great quality fleece and brilliant service. Thank you

I ordered fabric plus some headliner for bagmaking. When it didn't arrive I contacted them by email. They rang me almost immediately to aplogise and explain that the fabric was out of stock. They offered a refund which I accepted. 2 days later the headliner arrived plus an unasked for rivet kit. I can only assume this was a form of compensation. They then refunded my full account. SUPERB service. Will use again.

I have used Empress on loads of occasions, always answer immediately, personable & friendly & have recommended them to family & friends. Always successful

I have ordered twice from Tasmania, Australia. Both times delighted with the handwritten note included with the very prompt delivery and exciting designs (quilting fabrics). Love the style, quality, and price. Great work people.

Great service and a huge range of fabrics too. Staff are brilliant too.

Great selection of fabrics and a very helpful team of staff! Love it

Excellent delivery. Spent happy hours on Saturday late afternoon choosing fabric and by just paying an extra £1 delivery, my order arrived today! Sooo excited to get started trying my hand at bag making ��

Hello I made an enquiry through your webpage regarding Bondaweb about 2 weeks ago but no response. And the contact number given always rings with no answer. Kindly revert back urgently, we are interested in purchasing Bondaweb for application on applique embroidery and need this material in wholesale quantities.

You can get in touch on harjit @ one-way . cc or +254721532646 (Whatsapp and call)

Thanks

I have also found their customer service to be terrible. I have been trying to get wholesale prices for weeks. I was told that Chris was “very busy” but gave up waiting after 4 weeks. Contacted Charles who apologised and promised prices that evening. No prices! Promised again the next day. No prices. Tried the office. Didn’t come back to me. Tried again the following week. Didn’t come back to me. I placed an order with the 5th person without knowing what i was going to be-charged for all but one item. Chased order the following week. Didn’t come back to me. Emailed on monday. Still no reply. I run my own business and if i treated new customers like this I know they wouldn’t come back. Who knows if i will ever get any fabric from them. Shocking service.

Hi I ordered and paid for a roll of wadding at the Dublin show, but I havnt received it or I havnt received any communication as to when it will arrive. I received one email asking me did I order the roll at the show!! Nothing since to daily emails and no reply to lots of phone messages left on their answering machine. Hopefully this message will prompt someone at Empress to get in contact. I will let everyone know how I get on. Thanks Empress Mills you have great stock, waiting to see your batting now.....

Still waiting for my order which I made over a week ago. Should have gone to Amazon instead. Thought I would try and support a quilt supply shop, but if it takes more than a week to even get to the 'dispatched' stage there is no incentive. I won't be looking to be a customer again.

Ordered 8 metres of fabric last Friday for an order for my own customer plus some to keep in stock as I know the fabric is limited edition. (I make nursery bedding). Paid extra for first class delivery. A week later, no fabric, no apology and I've had to offer my customer a 50% refund while I wait for the fabric which I have been forced to order elsewhere.

Every email I sent chasing the fabric was met with a curt response and absolutely no attempt to apologise. I received a phone call today informing me the fabric would not be with me again today (apparently delivery was attempted at 11am, when I was sat at my kitchen table in a completely silent house), I asked for the order to be cancelled and refunded and the phone was slammed down on me at the end of the conversation.



I realise things happen as postage isn't always reliable but what has really put me off buying from this company again is the poor customer service. I eagerly await my refund as I am now not only out of pocket for the material but also the partial refund I have had to offer my customer due to the delay.

I have tried to purchase thread in very large wholesale quantities since meeting with them at Dublin show

They took 2months to send a sample (i had to call three times to remind them before it was sent, and kept being told "fingers crossed" it might be another week or two")

This week i have tried to contact the man i spoke to in Dublin (who obviously is unaware how ineffective his staff are) to order, ascertain prices and colours as this product is not on their website

After leaving three messages and no return phone call

I was RUDELY told by a very classless woman to send an email as she and he are too busy to talk to me then she hung up on me

Their arrogance and rudeness is appalling!

Empress mills may have started long ago, but if they keep up this attitude to their customers I predict they wont last much longer, nor do they deserve to

They have certainly lost my business

clear to navigate website, easy to order, very helpful phone staff, good selection of fabrics that I want and received within estimated shipping times... very happy with my order and products - Thank you :)

I’ve ordered from Empress Mills several times. I’ve received fantastic quality products and excellent customer service in response to my queries.

I’d like to thank Jennifer for her excellent customer service this week. I have been buying fabric for my business from Empress Mills for a few years now and would highly recommend them to others. Always great quality products and prices.

I'd like to thank Sarah for her excellent customer service. Very prompt delivery of my order, too!

I received great customer service when I didn't receive my parcel. My emails were answered straight away and a delivery time to suit me was organised. All previous orders have arrived without any problems.

I received a sample piece of webbing in a first-class manner. Polite and fast service thank you. I have never dealt with you guys before, but I do think customers can be a little unfair at times. Our businesses are very important to us and we sweat blood going through a huge amount of stress often working long hours 7 days a week to keep the said business supplying materials/products to customers. Please remember when leaving bad reviews that you probably ruined someone's day. I know I take these types of things to heart, too much sometimes, but it means a lot to us that customers are happy and when they are not, we get upset too. It can be difficult to remain polite when customers are unfair, so remember this and maybe cut them some slack next time and remember they are doing their best.

I ordered some fleece on a Sunday evening, and it arrived on Tuesday morning using 1st class post. Great quality fleece and brilliant service. Thank you

I ordered fabric plus some headliner for bagmaking. When it didn't arrive I contacted them by email. They rang me almost immediately to aplogise and explain that the fabric was out of stock. They offered a refund which I accepted. 2 days later the headliner arrived plus an unasked for rivet kit. I can only assume this was a form of compensation. They then refunded my full account. SUPERB service. Will use again.

I have used Empress on loads of occasions, always answer immediately, personable & friendly & have recommended them to family & friends. Always successful

I have ordered twice from Tasmania, Australia. Both times delighted with the handwritten note included with the very prompt delivery and exciting designs (quilting fabrics). Love the style, quality, and price. Great work people.

Great service and a huge range of fabrics too. Staff are brilliant too.

Great selection of fabrics and a very helpful team of staff! Love it

Excellent delivery. Spent happy hours on Saturday late afternoon choosing fabric and by just paying an extra £1 delivery, my order arrived today! Sooo excited to get started trying my hand at bag making ��

Hello I made an enquiry through your webpage regarding Bondaweb about 2 weeks ago but no response. And the contact number given always rings with no answer. Kindly revert back urgently, we are interested in purchasing Bondaweb for application on applique embroidery and need this material in wholesale quantities.

You can get in touch on harjit @ one-way . cc or +254721532646 (Whatsapp and call)

Thanks

I have also found their customer service to be terrible. I have been trying to get wholesale prices for weeks. I was told that Chris was “very busy” but gave up waiting after 4 weeks. Contacted Charles who apologised and promised prices that evening. No prices! Promised again the next day. No prices. Tried the office. Didn’t come back to me. Tried again the following week. Didn’t come back to me. I placed an order with the 5th person without knowing what i was going to be-charged for all but one item. Chased order the following week. Didn’t come back to me. Emailed on monday. Still no reply. I run my own business and if i treated new customers like this I know they wouldn’t come back. Who knows if i will ever get any fabric from them. Shocking service.

Hi I ordered and paid for a roll of wadding at the Dublin show, but I havnt received it or I havnt received any communication as to when it will arrive. I received one email asking me did I order the roll at the show!! Nothing since to daily emails and no reply to lots of phone messages left on their answering machine. Hopefully this message will prompt someone at Empress to get in contact. I will let everyone know how I get on. Thanks Empress Mills you have great stock, waiting to see your batting now.....

Still waiting for my order which I made over a week ago. Should have gone to Amazon instead. Thought I would try and support a quilt supply shop, but if it takes more than a week to even get to the 'dispatched' stage there is no incentive. I won't be looking to be a customer again.

Ordered 8 metres of fabric last Friday for an order for my own customer plus some to keep in stock as I know the fabric is limited edition. (I make nursery bedding). Paid extra for first class delivery. A week later, no fabric, no apology and I've had to offer my customer a 50% refund while I wait for the fabric which I have been forced to order elsewhere.

Every email I sent chasing the fabric was met with a curt response and absolutely no attempt to apologise. I received a phone call today informing me the fabric would not be with me again today (apparently delivery was attempted at 11am, when I was sat at my kitchen table in a completely silent house), I asked for the order to be cancelled and refunded and the phone was slammed down on me at the end of the conversation.



I realise things happen as postage isn't always reliable but what has really put me off buying from this company again is the poor customer service. I eagerly await my refund as I am now not only out of pocket for the material but also the partial refund I have had to offer my customer due to the delay.

I have tried to purchase thread in very large wholesale quantities since meeting with them at Dublin show

They took 2months to send a sample (i had to call three times to remind them before it was sent, and kept being told "fingers crossed" it might be another week or two")

This week i have tried to contact the man i spoke to in Dublin (who obviously is unaware how ineffective his staff are) to order, ascertain prices and colours as this product is not on their website

After leaving three messages and no return phone call

I was RUDELY told by a very classless woman to send an email as she and he are too busy to talk to me then she hung up on me

Their arrogance and rudeness is appalling!

Empress mills may have started long ago, but if they keep up this attitude to their customers I predict they wont last much longer, nor do they deserve to

They have certainly lost my business

clear to navigate website, easy to order, very helpful phone staff, good selection of fabrics that I want and received within estimated shipping times... very happy with my order and products - Thank you :)

I’ve ordered from Empress Mills several times. I’ve received fantastic quality products and excellent customer service in response to my queries.

I’d like to thank Jennifer for her excellent customer service this week. I have been buying fabric for my business from Empress Mills for a few years now and would highly recommend them to others. Always great quality products and prices.

I'd like to thank Sarah for her excellent customer service. Very prompt delivery of my order, too!

I received great customer service when I didn't receive my parcel. My emails were answered straight away and a delivery time to suit me was organised. All previous orders have arrived without any problems.

I received a sample piece of webbing in a first-class manner. Polite and fast service thank you. I have never dealt with you guys before, but I do think customers can be a little unfair at times. Our businesses are very important to us and we sweat blood going through a huge amount of stress often working long hours 7 days a week to keep the said business supplying materials/products to customers. Please remember when leaving bad reviews that you probably ruined someone's day. I know I take these types of things to heart, too much sometimes, but it means a lot to us that customers are happy and when they are not, we get upset too. It can be difficult to remain polite when customers are unfair, so remember this and maybe cut them some slack next time and remember they are doing their best.

I ordered some fleece on a Sunday evening, and it arrived on Tuesday morning using 1st class post. Great quality fleece and brilliant service. Thank you

I ordered fabric plus some headliner for bagmaking. When it didn't arrive I contacted them by email. They rang me almost immediately to aplogise and explain that the fabric was out of stock. They offered a refund which I accepted. 2 days later the headliner arrived plus an unasked for rivet kit. I can only assume this was a form of compensation. They then refunded my full account. SUPERB service. Will use again.

I have used Empress on loads of occasions, always answer immediately, personable & friendly & have recommended them to family & friends. Always successful

I have ordered twice from Tasmania, Australia. Both times delighted with the handwritten note included with the very prompt delivery and exciting designs (quilting fabrics). Love the style, quality, and price. Great work people.

Great service and a huge range of fabrics too. Staff are brilliant too.

Great selection of fabrics and a very helpful team of staff! Love it

Excellent delivery. Spent happy hours on Saturday late afternoon choosing fabric and by just paying an extra £1 delivery, my order arrived today! Sooo excited to get started trying my hand at bag making ��

Hello I made an enquiry through your webpage regarding Bondaweb about 2 weeks ago but no response. And the contact number given always rings with no answer. Kindly revert back urgently, we are interested in purchasing Bondaweb for application on applique embroidery and need this material in wholesale quantities.

You can get in touch on harjit @ one-way . cc or +254721532646 (Whatsapp and call)

Thanks

I have also found their customer service to be terrible. I have been trying to get wholesale prices for weeks. I was told that Chris was “very busy” but gave up waiting after 4 weeks. Contacted Charles who apologised and promised prices that evening. No prices! Promised again the next day. No prices. Tried the office. Didn’t come back to me. Tried again the following week. Didn’t come back to me. I placed an order with the 5th person without knowing what i was going to be-charged for all but one item. Chased order the following week. Didn’t come back to me. Emailed on monday. Still no reply. I run my own business and if i treated new customers like this I know they wouldn’t come back. Who knows if i will ever get any fabric from them. Shocking service.

Hi I ordered and paid for a roll of wadding at the Dublin show, but I havnt received it or I havnt received any communication as to when it will arrive. I received one email asking me did I order the roll at the show!! Nothing since to daily emails and no reply to lots of phone messages left on their answering machine. Hopefully this message will prompt someone at Empress to get in contact. I will let everyone know how I get on. Thanks Empress Mills you have great stock, waiting to see your batting now.....

Still waiting for my order which I made over a week ago. Should have gone to Amazon instead. Thought I would try and support a quilt supply shop, but if it takes more than a week to even get to the 'dispatched' stage there is no incentive. I won't be looking to be a customer again.

Ordered 8 metres of fabric last Friday for an order for my own customer plus some to keep in stock as I know the fabric is limited edition. (I make nursery bedding). Paid extra for first class delivery. A week later, no fabric, no apology and I've had to offer my customer a 50% refund while I wait for the fabric which I have been forced to order elsewhere.

Every email I sent chasing the fabric was met with a curt response and absolutely no attempt to apologise. I received a phone call today informing me the fabric would not be with me again today (apparently delivery was attempted at 11am, when I was sat at my kitchen table in a completely silent house), I asked for the order to be cancelled and refunded and the phone was slammed down on me at the end of the conversation.



I realise things happen as postage isn't always reliable but what has really put me off buying from this company again is the poor customer service. I eagerly await my refund as I am now not only out of pocket for the material but also the partial refund I have had to offer my customer due to the delay.

I have tried to purchase thread in very large wholesale quantities since meeting with them at Dublin show

They took 2months to send a sample (i had to call three times to remind them before it was sent, and kept being told "fingers crossed" it might be another week or two")

This week i have tried to contact the man i spoke to in Dublin (who obviously is unaware how ineffective his staff are) to order, ascertain prices and colours as this product is not on their website

After leaving three messages and no return phone call

I was RUDELY told by a very classless woman to send an email as she and he are too busy to talk to me then she hung up on me

Their arrogance and rudeness is appalling!

Empress mills may have started long ago, but if they keep up this attitude to their customers I predict they wont last much longer, nor do they deserve to

They have certainly lost my business