Enterprise Rent-A-Car

seventh year with them , but disappointed this time that the overall charge was not given until I returned the vehicle. As I am working with a youth group we need to budget carefully. The extra £80 charged came as a surprise.

Friendly but took 25 minutes to get the car as only one guy on the desk who was stuck on a long call with another customer. I don't like the idea of the car having a random amount of fuel in when I pick it up. Two reasons, firstly there wasn't enough fuel in the car to get me to my destination which meant, added to the initial delay I was late to my appointment. Secondly, how am I supposed to know how much fuel to put in to get it to the same level again. I ended up putting significantly more fuel in the car than I needed to costing additional money.

Despite me informing them via phone when I made the booking that I now lived at a new address they still sent the driver (to pick me up ) to my old address. This made my actual collection time of the van a bit delayed. I feel as if they were understaffed as when I tried calling the Team Valley, a few times it just rang and rang.
I must say though apart from that the service from the Team Valley branch was excellent & very friendly. Special mention to Sean who despite being very busy always had a smile & time for a chat when I was on the premises.

Have used this branch several tines and will continue to use them because of their friendliness and ease in which they deal with the customer... Have also been given free upgrades when chosen car wasn't available

Can't fault it. Free upgrade as they didn't have one I wanted. Lift home on return too was handy

Although staff were busy they still had time to run through starting procedures of the car.and explain everything about the terms and conditions etc.contacts etc