Enterprise Rent-A-Car

Welcoming and friendly staff who couldn't have done more to help organise the vehicle I needed

First car had a faulty door, no replacement cars immediately available so someone brought the replacement to me in the evening. Excellent and friendly service

I was disappointed at the pricing policy. When online I was quoted a significantly lower price compare to other hires. When collecting the van I was advised that the XS was £1000 although this could be lowered to £200 The cost of an additional £30. This is misleading and what. Felt like a great deal actually turned out to be absolutely no better than the other quotes I received online. Given that I feel cheated by enterprise I will have second thoughts as regards using them again

Friendly and helpful staff. They even gave me a free lift back to my hotel once I returned the car.

Nice van with sensible sized engine and comfortable seats. As always (in my experience) with Enterprise the van was in good condition. Surprised by how expensive the "excess" insurance has become though.

Fabulous experience. The accident happened on the Sunday and I was advised that I wouldn't get a car until Monday. This was fine me and they were so apologetic about it. I got a call at 0730 Monday morning from the Loughborough office to arrange a time to pick me up and take me to the office to collect my temporary replacement car. The car was a similar size and specification to my own and I was happy with the choice that had been made. I had the car for about a month and the staff throughout the hire period were friendly, efficient and professional.

The overall level of Customer Service was excellent. Very efficient. Thank you.

Everything was arranged via my insurance company and enterprise.A date was set for a pick-up but that had to be changed quickly because the body repair company could get my vehicle in for repair a week earlier. I rang enterprise, thinking that would go pear shaped for a hire car. Ben answered the phone, I explained the situation. He was very calm and understanding so that was rescheduled. The day came for me to take my vehicle for repair and someone from enterprise pick me up. I waited 2 or 3 minutes and Rebecca rang me to say she was on her way.On her arrival,she introduced herself and drove me back to the depot. She did the paperwork for the vehicle. When I took the car back, Arron drove me back to my car. I thought all 3 of them were polite, caring, and professional . A great asset to your company. thanks!

Great cars

I have used Enterprise Cars both personally and in business since they first came into the UK. Why? Because they are professional and work to a high standard. You have peace of mind when you hire from them. I recently hired a van from them for personal use and I was served by Mr Parmar. The whole experience was a dream. Everything went smoothly, collection and return. I would always recommend Enterprise. ''You get what it says on the tin''

Great service, competitive prices, good guys.

Rented me an already damaged vehicle then charged me for damage claiming I'd caused it. Requested CCTV footage from vehicle collection as this shows the proper checks weren't carried out and evidence of quotes for "repairs and losses" but a month on I've not received ANYTHING from them.

Needless to say I won't be hiring a vehicle from a company that kept me waiting until almost closing time and then rushed the hire presumably to prevent me from noticing the damage that was already on the vehicle and then repeatedly lies and fails to provide the requested evidence.