Evans Cycles - York

Had a fantastic experience today, buying a new bike. Credit where credit is due. A huge thanks to Neil who was extremely patient and there was no pressure to buy at all. All staff were responsive, responsible, knowledgable and friendly. In fact the guys could not have done more for me - changing stems to try out different positions to get the right fit, and also calling a store more local to me along the way.

I noticed the mechanic working, he was super efficient, precise, thourough and a perfectionist taking pride in his work - unfortunately I didn't catch his name. Having worked on bikes for many years myself and with no vested interest in his work today - it's just worth mentioning!!

With all of this, as a customer I found it particularly frustrating to see a couple being inpatient, moaning and winging that all of the asistants were busy with customers (who I might add had arrived before them)! The team at Evans seemingly can't win, either they'd be accused of being pushy / smothering or too laid back and inattentive. In reality they are neither. Perhaps I had a goldilocks experience...but I found them to be just right!

I'm glad I ignored some of the less favourable reviews on here. Well done team. 👍🏼👌🏼

Service in store dubious and now after uncomfortable rides and back pain I find out bike does not fit me at all!!! No actually a whole size too small! Great in store advice!

Staff are friendly and relatively knowledgable about the products they sell. Great service including test rides, trade-ins, free accessories. Good range of bikes in store plus many other models online which they can procure within a few days.

POOR..POUNCED ON LIKE A SHOPLIFTER AS SOON AS I ENTERED THE DOOR..WENT FOR THREE ITEMS..ALL IN STOCK ON WEBSITE..DEMANDED PERSONAL DETAILS BEFORE I COULD EVEN BUY ANYTHING..NONE OF ITEMS IN STORE..NO DEFINATE DAY OF DELIVERY..DEMANDED PAYMENT UP FRONT..HAVE TO GO BACK AGAIN TO COLLECT..A TERRIBLE EXPERIENCE FROM A CUSTOMERS VIEW

Good and helpful staff. I bought my bike here, no complains til now.

Fairly small branch compared to some. They didn't really have the range of stock, though the staff were pretty good and helpful. They offer price match and can order things in if you ask!

Very helpful