Flooring Uk

Ordered carpet for a total of £648 last October that they advertised as in stock and ready for immediate delivery! Since then each week I have called and chased up they have said they don't actually have it but promised it would be next week then the week after etc etc.. We've been waiting now for over 3 months and they have kept our money. If they'd been honest and decent at the beginning and said we took your money but don't actually have it in stock and won't until January 2021 then we would have requested an immediate refund but no, they kept fobbing us off .. Dec I again chased them they again said they'd have our carpet beginning Jan 21 now ...mid Jan still no sign so we decided enough was enough now no more waiting and being fobbed off. I have all emails of promises to supply each week/month. Requested a full refund this Monday, assured us this would be done same day and would email to confirm. Heard nothing and no email no refund, called 3 times again today Thursday to be promised refund would be done today and again promised email to confirm this.... Still no refund or emails. Emailed again requesting refund today as they had now held our money for over 3 months and this was completely unacceptable. Joel emailed back confirming refund had now been done today... Still no refund or email confirmation but a bizarre email from a Stephen (manager of some sorts) stating refund still hadn't been done at all but coincidentally the carpet had just arrived and could be delivered at some point next week(more vagueness) .... So more lies and inconsistency... They advertise carpet as being in stock to take and keep hold of your monies for months and months on end promising they will have it next week, week after etc etc, I'm just sorry I kept on believing them . Not everything can be blamed on covid /brexit.... Just dont be such a dishonest company and falsely advertise carpet in stock for immediate delivery when you know full well its not.... They have refused 4 requests for a refund and persistently lied... Zero customer service, utterly disgraceful company.... We still await our refund.... Avoid at all costs!!!

I have used Flooring UK on numerous occasions. The staff are always extremely helpful and polite. They always ring or email you if they say they are going to, and are able to answer any queries you might have. They are knowledgable about their products and are happy to offer a range of items at varying prices, never trying to make you have something you don't want or need. Their carpets are extremely good quality at very reasonable prices. Many thanks to Shaun Knight for his excellent help during my latest purchase.

Excellent staff and service, and quality flooring. The fitters Joe and Garry did a superb job , they were quick and completed the hall , living room / dining room in a day. We are really pleased with the flooring. Thank you so much . Bill & Ingrid , Formby

Needed floor coverings for whole property following refurbishment and alterations, used Flooring UK several times before to do single rooms. Visited showroom and met Shaun who was most helpful and polite. Quickly established our requirements, approximate sizes and choices, an outline quote followed in couple of days. Proceeded with detailed measure and detailed quote followed quickly, which was very competitive and the order was placed and fitting date arranged. Steve Curry was the Fitter who, together with his young Assistant, completed five rooms in the day, with all work to excellent standard and left very neat and tidy. Would thoroughly recommend Flooring UK and Steve Curry.