Frankie & Benny'S

Monday: 09:00 - 22:30
Tuesday: 09:00 - 22:30
Wednesday: 09:00 - 22:30
Thursday: 09:00 - 22:30
Friday: 09:00 - 23:00
Saturday: 09:00 - 23:00
Sunday: 09:00 - 22:30

About Frankie & Benny'S

Frankie & Benny’s serves up the best of New York Italian cuisine to offer you big flavours and massive choice. Whether you fancy a juicy chicken burger or an Italian classic, we’ve got something for everyone! We’ve been a much loved restaurant for over 20 years and offer families a place to go for a fun, comforting meal where you can enjoy some well-deserved, chilled-out family time. We cater for all needs with a huge gluten free menu, a wide offering of vegetarian dishes and host of healthier, lighter bites. So try one of our mouth-watering Freakshakes or grab a beer with friends and enjoy a home-from-home meal with us – see you soon!

Frankie & Benny'S Description

Frankie & Benny’s serves up the best of New York Italian cuisine to offer you big flavours and massive choice. Whether you fancy a juicy chicken burger or an Italian classic, we’ve got something for everyone! We’ve been a much loved restaurant for over 20 years and offer families a place to go for a fun, comforting meal where you can enjoy some well-deserved, chilled-out family time. We cater for all needs with a huge gluten free menu, a wide offering of vegetarian dishes and host of healthier, lighter bites. So try one of our mouth-watering Freakshakes or grab a beer with friends and enjoy a home-from-home meal with us – see you soon!

Reviews

User

Have you had a chance to try our Festive Menu yet? 🎄
➡️ Book now: https://bit.ly/2AvXRVf

User

Enjoy a takeaway tonight with Click & Collect and receive 50% off 😋🍕 You’ll also get 50% off mains if you dine in!
Order now: https://bit.ly/2AcF7tD

User

The Ultimate Family Bundle is now available on Just Eat and includes 4 regular pizzas or pastas for only £19.99!🍝🍕 What a bargain!😮
➡️ Order now: https://bit.ly/2DFqSAL T&C's apply.

User

Busy weekend of sales shopping planned? 🛍️ Let us handle dinner and Click & Collect on your way home 🚗🍕 You'll also get a huge Black Friday saving, with 50% off starters, mains & desserts! Offer available on click and collect and in restaurants.
➡️ Order now: https://bit.ly/2AcF7tD Offer valid between 23rd - 26th November 2018.

User

Find Frankie is back for #Thanksgiving and we want to find our best Cookie Monster! 🍪🔍 Post a picture below of you or a friend posing as our Thanksgiving Cookie Monster and we'll pick out our three faves to win a £50 VIP voucher! 😍😝
Winners will be announced at 12pm on Friday...

User

In the spirit of Thanksgiving, we're giving away free freshly baked cookies at the end of your meal 🍪😋
Join us tomorrow, book your table now: https://bit.ly/2Mkx57c #Thanksgiving #Franksgiving

User

How delicious does our Brie & Cranberry burger look?! 😲😋 It's from our new Festive menu, launching in restaurants today! ☃️
We've also got some other great dishes available on the menu, like our Xmas dinner & Vegan ‘Not Dog’. Take a look and book now: https://bit.ly/2Mkx57c

User

Congratulations to Sophie & Josh, looking very excited to be collecting their Squishies when visiting Frankie & Benny's! Your prizes are on the way 😁📖 #Squishdontsquabble
Squishies are still available in our restaurants, so make sure you come and visit before they go! 🍍🐰🍩

User

Bring the family down to Frankie & Benny's this weekend for delicious food and great company (with more squishing and less squabbling😉)
➡️ Book now: https://bit.ly/2Mkx57c

User

Who's looking forward to Fantastic Feasts at Frankie & Benny's today? 😋🔮🍽️
Today is the last day of #FBNugWeek with unlimited chicken nuggets, or you can still enjoy 50% off mains and free Squishies with every kids' meal!
➡️ Get your vouchers: https://bit.ly/2GeG1L4

User

We're sorry to tell you... but we have now officially run out of vegan nuggets in all of our restaurants 😩😭 Don't worry, we'll definitely be bringing them back very soon!
If you are planning on visiting this week, we've still got unlimited chicken nuggets available until Friday. And if you're vegan, you can enjoy our Vegan Beet Burger for just £5.99, this isn't unlimited... but we're throwing in a bottled beer or soft drink for you too to say sorry 💚
T&C's Apply

User

Who knew you guys loved vegan nuggets so much?! 🌱 Our vegan nugs are being eaten at such speed that you've already eaten a few of our restaurants out of nugs! 😲
Although most of our restaurants still have lots of nugs for you to feast on, if you are visiting Frankie & Benny's this week (specifically for vegan nugs) we'd advise you to call ahead to make sure they have not already run out. Remember we still have lots of other vegan options such as our Beet Burger for you to enj...oy 💚
#FBNugWeek #VeganNugs Please also be aware that this offer is only valid whilst stocks last.
See More

User

Happy National Nugget Day! Our nuggets are too good to be celebrated for just one day, so we are celebrating for the rest of the week! 🎉😲
Enjoy unlimited chicken and vegan nuggets at Frankie & Benny's for just £5.99, every day until 16th November 😍
#Nugsforall #FBNugWeek #NationalNuggetDay #SuperNug
... ➡️ Get your voucher here: https://bit.ly/2GeG1L4
See More

User

Vegan Nuggets are landing at Frankie & Benny's just in time for National Nugget Day! 😲🌱
From tomorrow, enjoy unlimited chicken or vegan nuggets for just £5.99 while we celebrate #FBNugWeek
#MeatFreeMonday #NationalNuggetDay #Comingsoon #VeganNuggets #Vegan

User

Remember the kids can collect a free Squishies with every kids' meal! They wont be around forever, so make sure you visit us soon so they don't miss out 🍦🐰

User

Brave Bunny has made some new friends this week and has been on holiday to Morocco!🌴🐰 Congratulations to our winners Anima & Alex who have won a lovely book and a £50 Frankie & Benny's voucher to visit again and collect more Squishies 😁🎉 Where did your kids take their Squishies over half term? Comment below to let us know!

User

Unlike the Grinch, we think it's never too early to talk about Christmas! 🎄🎅 Take a look at our new Festive menu and book your table before 20th November for a free glass of fizz when you dine! 🥂
Find out more: https://bit.ly/2zBTfw8

User

"Remember, Remember to grab your knives and Fawkes and head down to Frankie & Benny's for a cracking meal and 40% off mains!"🎇
How many bonfire night puns can you fit into one sentence?🎆 Can you beat our attempt? 😉😂
Get your 40% off voucher here: https://bit.ly/2GeG1L4

User

Congratulations to our next 2 #SquishDontSquabble winners Frankie & Ellie! Don't they look great?! 😺🧛‍♀️

User

Went in for cocktails last night with two friends and the bar staff was so amazing and funny! Made us feel really welcome � thanks

User

Love the food and the service is always excellent.

Staff are very welcoming and do that little bit extra so you can enjoy your meal x

User

Amazing service! Me and my partner were served by who we presume was the manager (Emma is her name). Ordered starters and they were amazing, the main course was incredible. Asked for a carbonara without pancetta and Emma offered vegetables with it instead which I appreciated. Emma was really friendly, amazing hospitality and cheered us both up! The food was incredible and the service was outstanding. Hands down the best service I've ever revived. Good job Emma and the team. Thank you, will be returning!

User

Me & my husband had a lovely meal be for going to the cinema it was on time & waiter was very per light x

User

We had to wait ages for food and it wasn't hot when it came.

User

The food was ok. There was only a table or two when we entered. The staff was polite and fast to begin with. We ordered out food, I asked for a hot cheese sauce and got told it would be put on side as no charge but it was ice cold. We had to flap our napkins around because of the flies that kept trying to land on our plates. We finished our food and it was a lot busier than when we came in but we literally had to demand a server to come over i said desserts pointing to my sons menu and had my card in my hand as i intended on ordering both of us desserts and paying at same time to save them from trekking over to us again. The server came with our receipt so i couldnt even order dessert, so we ordered my sons as his was included in price and i paid. Then i noticed his icecream was on serving pass and it was melting so i walked across the restaurant and grabbed it for him myself confirming with the chef it was for our table. We never even got a glance or second look from our first order till i demanded service till we walked out. Very disappointing. There were only two of us at the table not really rocket science. I was a waitress for over ten years, the place lacks control and organisation.

User

Service is always good carn't fault that, however the food today wasn't good, my son refused to eat his nuggets as they tasted strange, I had to ask for 2 parts of our tea as they didn't arrive with the food, an when the calamari came it was dripping in grease an over cooked. Will not return on a Sunday. Only getting 3 star due to the past we have never had an issue

User

Meal for 2 came to just over £50. I'd say the food was just OK. The thing that I really didn't like was £3.50 for chips. Happy to pay that for decent home cooked ones, but these were frozen and not enjoyable. Service was very friendly though. I wouldn't rush back just yet

User

Had to wait for a long time for our drinks and the food wasnt great either, very bland bought in food and warmed up, my husband ordered meatballs as they looked lovely on the menu bit when they came they were clearly not hand made fresh

User

Food was nothing more than average, we were very disappointed and charged a tip of £20 automatically - this is a tip that we would not have made if we had the chance to decide on an amount - slow service and the food was nothing more than abysmal. #Nandosovertheroad! #spookygothwiththeshithair

User

Date night with wifey. Started well. Told 20 minutes for a table. No problem. Got a drink at the bar, sat down just short of twenty minutes later. Order was taken after about 10 minutes. Food arrived, starter was very good. Main arrives, here the problems started. Asked the waitress if we could get another round of drinks. She took the order and then dissapeared. 20 minutes later and she has not come back. I looked around and I couldn't see anyone. Just as I'm getting up to go to the bar, the waitress appears. I called her over, asked about our drinks and she went "oh yes!!" And went and got them. She had forgotten. No apology given. A few minutes later, me and the wife are having a lil break and just chatting and flirting like ya do on a date night, and the waitress comes over and asks if we have finished, I said no. She leaves. No problem with that but then she comes back 10 minutes later and just stands over us asking again if we have finished yet. In the end we left some of our food and paid our bill and left. I'm gonna hope this is a one off but I would not and will not be advising anyone to go there. Oh and your hot sauce that comes with your chicken wings is really not hot at all! �

User

Been here on three separate occasions and each and every time the service has been appalling to say the least. Out starters came before our drinks even though we ordered our drinks at the time of receiving the menues. The the food came. Plesent enough nothing to write home about. Once our mains came we asked for another drink. Mains were eaten we asked for the bill and asked them to get the card machine at the same time and got our second drink. The bill came. No card machine. Went back for the machine... We waited and we waited. The guy was stood at the till so the other half went to him to pay but he just walked away. He then came EVENTUALLY got the machine, a tip was not given as you can tell by my renew.

User

Went today for a lunch with my grandmother and 2 daughters. 45 minutes after ordering, and other tables complaining - still no food. Then had food brought to table - all wrong! Asked for fries, got sweet potatoes. Asked for kids mini burgers, got meat balls, asked for salad.... got nothing as wasn’t cooked!!!Manager told me girl was new and had difficulty understanding us.. ended up taking my daughter to McDonald’s - polite, fast and hot correct food! Was told by manager I didn’t have to pay for the Pepsi or glass of wine - how kind of them! Starving kids and adults - the restaurant wasn’t even that busy!

User

Went for tea tonight ordered a beer and coke the beer was flat also ordered loaded skins to share no plates offered to eat these and not the best for mains we ordered burgers these were tasteless and frozen fries thrown in the presentation was dreadful!!! None of the staff smiled and there was a few complaints of the food while we were sat there for the cost of the meals it’s really not good wont be going again

User

This site works only because they take advantage of students, immigrants, and newcomers to Leeds looking for an opportunity. Many of them are working without a contract or social security, and they also leave them owed money when they have to leave work because they have found a decent job. Of grief!

User

Stopped off for a quick beer after the cinema with my daughter old enough to drink mind

£9.98 budweiser and malibu and lemonade you could not make it up could you

On entering the place and standing at the bar 2 people working behind making drinks 10 mins later I got a recognition

Guys if you worked for me you would not be now

User

Really not impressed...

It took about 5 minutes for anyone to even knowledge we had walked in (and no it wasn't busy)

After 15 minutes we had to eventually ask someone to bring us menus as they had clearly forgotten

We also had to ask for cutlery

We had to ask for garlic butter after our dough balls were served without

Remind the staff several times that we had placed an order for more drinks

Toilets were another level of disgusting!!!! None with any toilet roll �

Food was Luke warm at best

Staff in general just seemed miserable as sin!!



Then I paid £70 for the pleasure!!! Gutted is an understatement �

User

Me and my boyfriend visited tonight ... for start of a young lady sat us down and we waited 20 mins for someone to get us some drinks .. then the starters came we finished them and 7 people walked pass and not one of them picked up the dirty plates from our table then the main meal came and the dirty starter plates where still there. They finally took them away the service was discussing . We will not be returning any time soon

User

Absolutely appalling service arrived before 1pm didn't get to order until 1.40 and that's after asking 3 separate servers and the manager to take our order at which point due to the wait in ordering was told ours would be prioritised have just left after over 90mins wait due to the fact the food still hadn't arrived spoke to the manager said we were leaving as we were booked in for jumping at 3 he said that if I waited another 10 minutes the food would be here leaving us no time to eat food.... when we arrived we weren't told about a wait I've been to this F&Bs before an never experienced anything like it, I've been to white rose one when it's been much busier and been told a 40 minute wait for food, the manager was quite dismissive that we had been there for almost 2hours and the food wasn't ready despite me having 3 children hungry crying at the side of me absolutely disgusting!!!

User

Went in for cocktails last night with two friends and the bar staff was so amazing and funny! Made us feel really welcome � thanks

User

Love the food and the service is always excellent.

Staff are very welcoming and do that little bit extra so you can enjoy your meal x

User

Amazing service! Me and my partner were served by who we presume was the manager (Emma is her name). Ordered starters and they were amazing, the main course was incredible. Asked for a carbonara without pancetta and Emma offered vegetables with it instead which I appreciated. Emma was really friendly, amazing hospitality and cheered us both up! The food was incredible and the service was outstanding. Hands down the best service I've ever revived. Good job Emma and the team. Thank you, will be returning!

User

Me & my husband had a lovely meal be for going to the cinema it was on time & waiter was very per light x

User

We had to wait ages for food and it wasn't hot when it came.

User

The food was ok. There was only a table or two when we entered. The staff was polite and fast to begin with. We ordered out food, I asked for a hot cheese sauce and got told it would be put on side as no charge but it was ice cold. We had to flap our napkins around because of the flies that kept trying to land on our plates. We finished our food and it was a lot busier than when we came in but we literally had to demand a server to come over i said desserts pointing to my sons menu and had my card in my hand as i intended on ordering both of us desserts and paying at same time to save them from trekking over to us again. The server came with our receipt so i couldnt even order dessert, so we ordered my sons as his was included in price and i paid. Then i noticed his icecream was on serving pass and it was melting so i walked across the restaurant and grabbed it for him myself confirming with the chef it was for our table. We never even got a glance or second look from our first order till i demanded service till we walked out. Very disappointing. There were only two of us at the table not really rocket science. I was a waitress for over ten years, the place lacks control and organisation.

User

Service is always good carn't fault that, however the food today wasn't good, my son refused to eat his nuggets as they tasted strange, I had to ask for 2 parts of our tea as they didn't arrive with the food, an when the calamari came it was dripping in grease an over cooked. Will not return on a Sunday. Only getting 3 star due to the past we have never had an issue

User

Meal for 2 came to just over £50. I'd say the food was just OK. The thing that I really didn't like was £3.50 for chips. Happy to pay that for decent home cooked ones, but these were frozen and not enjoyable. Service was very friendly though. I wouldn't rush back just yet

User

Had to wait for a long time for our drinks and the food wasnt great either, very bland bought in food and warmed up, my husband ordered meatballs as they looked lovely on the menu bit when they came they were clearly not hand made fresh

User

Food was nothing more than average, we were very disappointed and charged a tip of £20 automatically - this is a tip that we would not have made if we had the chance to decide on an amount - slow service and the food was nothing more than abysmal. #Nandosovertheroad! #spookygothwiththeshithair

User

Date night with wifey. Started well. Told 20 minutes for a table. No problem. Got a drink at the bar, sat down just short of twenty minutes later. Order was taken after about 10 minutes. Food arrived, starter was very good. Main arrives, here the problems started. Asked the waitress if we could get another round of drinks. She took the order and then dissapeared. 20 minutes later and she has not come back. I looked around and I couldn't see anyone. Just as I'm getting up to go to the bar, the waitress appears. I called her over, asked about our drinks and she went "oh yes!!" And went and got them. She had forgotten. No apology given. A few minutes later, me and the wife are having a lil break and just chatting and flirting like ya do on a date night, and the waitress comes over and asks if we have finished, I said no. She leaves. No problem with that but then she comes back 10 minutes later and just stands over us asking again if we have finished yet. In the end we left some of our food and paid our bill and left. I'm gonna hope this is a one off but I would not and will not be advising anyone to go there. Oh and your hot sauce that comes with your chicken wings is really not hot at all! �

User

Been here on three separate occasions and each and every time the service has been appalling to say the least. Out starters came before our drinks even though we ordered our drinks at the time of receiving the menues. The the food came. Plesent enough nothing to write home about. Once our mains came we asked for another drink. Mains were eaten we asked for the bill and asked them to get the card machine at the same time and got our second drink. The bill came. No card machine. Went back for the machine... We waited and we waited. The guy was stood at the till so the other half went to him to pay but he just walked away. He then came EVENTUALLY got the machine, a tip was not given as you can tell by my renew.

User

Went today for a lunch with my grandmother and 2 daughters. 45 minutes after ordering, and other tables complaining - still no food. Then had food brought to table - all wrong! Asked for fries, got sweet potatoes. Asked for kids mini burgers, got meat balls, asked for salad.... got nothing as wasn’t cooked!!!Manager told me girl was new and had difficulty understanding us.. ended up taking my daughter to McDonald’s - polite, fast and hot correct food! Was told by manager I didn’t have to pay for the Pepsi or glass of wine - how kind of them! Starving kids and adults - the restaurant wasn’t even that busy!

User

Went for tea tonight ordered a beer and coke the beer was flat also ordered loaded skins to share no plates offered to eat these and not the best for mains we ordered burgers these were tasteless and frozen fries thrown in the presentation was dreadful!!! None of the staff smiled and there was a few complaints of the food while we were sat there for the cost of the meals it’s really not good wont be going again

User

This site works only because they take advantage of students, immigrants, and newcomers to Leeds looking for an opportunity. Many of them are working without a contract or social security, and they also leave them owed money when they have to leave work because they have found a decent job. Of grief!

User

Stopped off for a quick beer after the cinema with my daughter old enough to drink mind

£9.98 budweiser and malibu and lemonade you could not make it up could you

On entering the place and standing at the bar 2 people working behind making drinks 10 mins later I got a recognition

Guys if you worked for me you would not be now

User

Really not impressed...

It took about 5 minutes for anyone to even knowledge we had walked in (and no it wasn't busy)

After 15 minutes we had to eventually ask someone to bring us menus as they had clearly forgotten

We also had to ask for cutlery

We had to ask for garlic butter after our dough balls were served without

Remind the staff several times that we had placed an order for more drinks

Toilets were another level of disgusting!!!! None with any toilet roll �

Food was Luke warm at best

Staff in general just seemed miserable as sin!!



Then I paid £70 for the pleasure!!! Gutted is an understatement �

User

Me and my boyfriend visited tonight ... for start of a young lady sat us down and we waited 20 mins for someone to get us some drinks .. then the starters came we finished them and 7 people walked pass and not one of them picked up the dirty plates from our table then the main meal came and the dirty starter plates where still there. They finally took them away the service was discussing . We will not be returning any time soon

User

Absolutely appalling service arrived before 1pm didn't get to order until 1.40 and that's after asking 3 separate servers and the manager to take our order at which point due to the wait in ordering was told ours would be prioritised have just left after over 90mins wait due to the fact the food still hadn't arrived spoke to the manager said we were leaving as we were booked in for jumping at 3 he said that if I waited another 10 minutes the food would be here leaving us no time to eat food.... when we arrived we weren't told about a wait I've been to this F&Bs before an never experienced anything like it, I've been to white rose one when it's been much busier and been told a 40 minute wait for food, the manager was quite dismissive that we had been there for almost 2hours and the food wasn't ready despite me having 3 children hungry crying at the side of me absolutely disgusting!!!

User

Went in for cocktails last night with two friends and the bar staff was so amazing and funny! Made us feel really welcome � thanks

User

Love the food and the service is always excellent.

Staff are very welcoming and do that little bit extra so you can enjoy your meal x

User

Amazing service! Me and my partner were served by who we presume was the manager (Emma is her name). Ordered starters and they were amazing, the main course was incredible. Asked for a carbonara without pancetta and Emma offered vegetables with it instead which I appreciated. Emma was really friendly, amazing hospitality and cheered us both up! The food was incredible and the service was outstanding. Hands down the best service I've ever revived. Good job Emma and the team. Thank you, will be returning!

User

Me & my husband had a lovely meal be for going to the cinema it was on time & waiter was very per light x

User

We had to wait ages for food and it wasn't hot when it came.

User

The food was ok. There was only a table or two when we entered. The staff was polite and fast to begin with. We ordered out food, I asked for a hot cheese sauce and got told it would be put on side as no charge but it was ice cold. We had to flap our napkins around because of the flies that kept trying to land on our plates. We finished our food and it was a lot busier than when we came in but we literally had to demand a server to come over i said desserts pointing to my sons menu and had my card in my hand as i intended on ordering both of us desserts and paying at same time to save them from trekking over to us again. The server came with our receipt so i couldnt even order dessert, so we ordered my sons as his was included in price and i paid. Then i noticed his icecream was on serving pass and it was melting so i walked across the restaurant and grabbed it for him myself confirming with the chef it was for our table. We never even got a glance or second look from our first order till i demanded service till we walked out. Very disappointing. There were only two of us at the table not really rocket science. I was a waitress for over ten years, the place lacks control and organisation.

User

Service is always good carn't fault that, however the food today wasn't good, my son refused to eat his nuggets as they tasted strange, I had to ask for 2 parts of our tea as they didn't arrive with the food, an when the calamari came it was dripping in grease an over cooked. Will not return on a Sunday. Only getting 3 star due to the past we have never had an issue

User

Meal for 2 came to just over £50. I'd say the food was just OK. The thing that I really didn't like was £3.50 for chips. Happy to pay that for decent home cooked ones, but these were frozen and not enjoyable. Service was very friendly though. I wouldn't rush back just yet

User

Had to wait for a long time for our drinks and the food wasnt great either, very bland bought in food and warmed up, my husband ordered meatballs as they looked lovely on the menu bit when they came they were clearly not hand made fresh

User

Food was nothing more than average, we were very disappointed and charged a tip of £20 automatically - this is a tip that we would not have made if we had the chance to decide on an amount - slow service and the food was nothing more than abysmal. #Nandosovertheroad! #spookygothwiththeshithair

User

Date night with wifey. Started well. Told 20 minutes for a table. No problem. Got a drink at the bar, sat down just short of twenty minutes later. Order was taken after about 10 minutes. Food arrived, starter was very good. Main arrives, here the problems started. Asked the waitress if we could get another round of drinks. She took the order and then dissapeared. 20 minutes later and she has not come back. I looked around and I couldn't see anyone. Just as I'm getting up to go to the bar, the waitress appears. I called her over, asked about our drinks and she went "oh yes!!" And went and got them. She had forgotten. No apology given. A few minutes later, me and the wife are having a lil break and just chatting and flirting like ya do on a date night, and the waitress comes over and asks if we have finished, I said no. She leaves. No problem with that but then she comes back 10 minutes later and just stands over us asking again if we have finished yet. In the end we left some of our food and paid our bill and left. I'm gonna hope this is a one off but I would not and will not be advising anyone to go there. Oh and your hot sauce that comes with your chicken wings is really not hot at all! �

User

Been here on three separate occasions and each and every time the service has been appalling to say the least. Out starters came before our drinks even though we ordered our drinks at the time of receiving the menues. The the food came. Plesent enough nothing to write home about. Once our mains came we asked for another drink. Mains were eaten we asked for the bill and asked them to get the card machine at the same time and got our second drink. The bill came. No card machine. Went back for the machine... We waited and we waited. The guy was stood at the till so the other half went to him to pay but he just walked away. He then came EVENTUALLY got the machine, a tip was not given as you can tell by my renew.

User

Went today for a lunch with my grandmother and 2 daughters. 45 minutes after ordering, and other tables complaining - still no food. Then had food brought to table - all wrong! Asked for fries, got sweet potatoes. Asked for kids mini burgers, got meat balls, asked for salad.... got nothing as wasn’t cooked!!!Manager told me girl was new and had difficulty understanding us.. ended up taking my daughter to McDonald’s - polite, fast and hot correct food! Was told by manager I didn’t have to pay for the Pepsi or glass of wine - how kind of them! Starving kids and adults - the restaurant wasn’t even that busy!

User

Went for tea tonight ordered a beer and coke the beer was flat also ordered loaded skins to share no plates offered to eat these and not the best for mains we ordered burgers these were tasteless and frozen fries thrown in the presentation was dreadful!!! None of the staff smiled and there was a few complaints of the food while we were sat there for the cost of the meals it’s really not good wont be going again

User

This site works only because they take advantage of students, immigrants, and newcomers to Leeds looking for an opportunity. Many of them are working without a contract or social security, and they also leave them owed money when they have to leave work because they have found a decent job. Of grief!

User

Stopped off for a quick beer after the cinema with my daughter old enough to drink mind

£9.98 budweiser and malibu and lemonade you could not make it up could you

On entering the place and standing at the bar 2 people working behind making drinks 10 mins later I got a recognition

Guys if you worked for me you would not be now

User

Really not impressed...

It took about 5 minutes for anyone to even knowledge we had walked in (and no it wasn't busy)

After 15 minutes we had to eventually ask someone to bring us menus as they had clearly forgotten

We also had to ask for cutlery

We had to ask for garlic butter after our dough balls were served without

Remind the staff several times that we had placed an order for more drinks

Toilets were another level of disgusting!!!! None with any toilet roll �

Food was Luke warm at best

Staff in general just seemed miserable as sin!!



Then I paid £70 for the pleasure!!! Gutted is an understatement �

User

Me and my boyfriend visited tonight ... for start of a young lady sat us down and we waited 20 mins for someone to get us some drinks .. then the starters came we finished them and 7 people walked pass and not one of them picked up the dirty plates from our table then the main meal came and the dirty starter plates where still there. They finally took them away the service was discussing . We will not be returning any time soon

User

Absolutely appalling service arrived before 1pm didn't get to order until 1.40 and that's after asking 3 separate servers and the manager to take our order at which point due to the wait in ordering was told ours would be prioritised have just left after over 90mins wait due to the fact the food still hadn't arrived spoke to the manager said we were leaving as we were booked in for jumping at 3 he said that if I waited another 10 minutes the food would be here leaving us no time to eat food.... when we arrived we weren't told about a wait I've been to this F&Bs before an never experienced anything like it, I've been to white rose one when it's been much busier and been told a 40 minute wait for food, the manager was quite dismissive that we had been there for almost 2hours and the food wasn't ready despite me having 3 children hungry crying at the side of me absolutely disgusting!!!

More about Frankie & Benny'S

Frankie & Benny'S is located at Cardigan Fields, Kirkstall Road, LS4 2DG Leeds
+441132038888
Monday: 09:00 - 22:30
Tuesday: 09:00 - 22:30
Wednesday: 09:00 - 22:30
Thursday: 09:00 - 22:30
Friday: 09:00 - 23:00
Saturday: 09:00 - 23:00
Sunday: 09:00 - 22:30
https://www.frankieandbennys.com/restaurants/yorkshire-and-the-humber/leeds/leeds-kirkstall-rd