Gas Trade Centre Ltd Ta Heat Uk

3 visits in 4 months, 2 of which in a week, to tell me I needed a new boiler, apparently nothing wrong on the first 2 visits? Didn’t even both to turn up the the 3rd appointment so It needed rescheduling, waited in all day and they didn’t bother to let me know. They used to be good, massively gone downhill in the last year.

Had a nest thermostat installed this morning by Ian from Heat UK and I was amazed at what a brilliant service he provided. He was happy and friendly throughout even though it was like 8am which isn't normally the time of day I'd consider being happy myself.
Not only did he install the nest thermostat he also set up everything on it and went on to give me a guide on how to use the thermostat itself and also the nest app. The only thing I can be disappointed at is that I can only give a max of 5 stars. Ian deserved at least 100 stars. Amazing, would definitely recommend. Don't install this yourself, it's £95 installation, but even though I have a basic understanding of electronics it's much safer and easier to get a professional to install it.

Direct Line assigned this company to repair my heating. They couldn't fix it so made an excuse the boiler is not accessible. I Sent pictures to Direct Line who agreed plenty of space to work in. Had to call my own engineer who also agreed now than enough to work in.
As Direct Line use this company, I will no longer be insuring through Direct line.

This company attended my house on 3 occasions to change an Automatic Vent Valve valued at £6.50. 3 weeks down the line and I’m still waiting for the repair to be carried out. The tradesmen attend my address, look at the problem and then leave promising that the repair will be carried out on the next visit.
This repair has been authorised by my Insurance company (AXA) and we have now agreed to have the valve changed by my own heating engineer and reclaim the cost of the repair direct from AXA.
I told the last Heat Uk engineer and AXA that Heat Uk would not be allowed back onto my property.
DO YOURSELF A FAVOUR AND USE A PROFESSIONAL AND COMPETENT COMPANY!