Godshaw Jewellers

Experienced staff and helpful.

Great jewellers. Staff are always friendly, helpful and very honest.

Visited Godshaw Jewellers today to have my battery changed on my watch. Was asked to return in 30 minutes. When I came back I paid £9 for the service and when I went to put my watch back on the strap was broken. When I left it with them it was perfectly fine. When I explained that my strap was broken the gentleman behind the counter said "well that's wear and tear on the strap." I explained that when I'd left the watch with them that the strap was perfectly fine. To which the gentleman just repeated that it was wear and tear. I'm very disappointed as when I left it with them for a simple battery change I didn't expect to find upon my return that the strap would be broken. I could have bought a battery myself and changed it for a few pounds instead I decided to pay more money to have it done professionally. No offer for a replacement or at the very least a refund of the battery replacement. I've used them before and I'm often in the area. I definitely will not be using them again. Such a shame how it was handled as I always like to support local businesses. I work in the service industry myself and know how important customer service is. Definitely would never recommend them as a jewellers. Terrible customer service. Left feeling very disappointed.

Put price of watch battery up from £8 to £14 in the last year. Never mentioned price till I asked so went elsewhere. I know they can charge what they like but no explanation for that sort of increase. Manager just looked like he did not have a clue. Used to be a decent shop.

Excellent jewellers. Friendly and fantastic jewellery

Always experience the highest quality of service and care.