Halfords

Yesterday, I carried my hybrid bike in for rear tyre replacement.I spoke with Dylan who showed me some new road Carrera & Boardman bikes.He was very polite, professional, patient to stay after 8 pm store closing.I will certainly buy my new bike & lock from this gentleman.It is not often that you get consistent excellent customer service in London and that should be rewarded!

My Carrera Axl Ltd bike (and separate lights) was sold by Richard Mosh this February. I had a very positive experience. My bike was built by a competent professional manager Alan.
My bike fit was adjusted by Richard.
He made sure saddle/handlebars were aligned properly. I was very impressed with Richard. He took time to listen, understand and undertake my concerns. He never made me feel rushed, no matter how busy the shop got in the evening. I certainly will come back to that shop to buy more products based on the polite, caring staff that I encountered. I get compliments on my new bicycle often.
Keep up the great work guys!

Nice and friendly staff. Great selection of car and bike items.

So I've left my bike for a Golden Service on Saturday and collected on Monday which is not that bad actually.
But after paying almost £100, I've got refund for the chain and the chain fitting (circa £16) because they were not able to fix my bike nor to change the chain to a new one. Seriously? Where on earth should I take my bike if a bike service is not able to fix such an issue?!

Avoid it by any chance, and don't mind paying more elsewhere.

Great customer service, checked my vehicles battery for free

Kevin from the Watford branch was extrmely professional, knowledgeable, polite and efficient. I am very pleased with how he helped me buy my beautiful Exodus 530ltr top box. They aslo have a large stock. If all sales represantatives were like Kevin, life would be much easier, he is exemplary and a true asset to his company. These are the main reasons I will be returning and that I am a very happy Halfords client!

I had a fantastic experience with these people, great and helpful service especially big thanks to Hanna. ++++

I bought my Carrera Ltd bike from the salesman Mr Richard Mosh, who was very nice. I had a very positive experience. My bike was built by Alan: a competent manager with a very professional manner.
My bike fit was adjusted by Richard after I tested it. He checked my bike and he made sure saddle/handlebars were aligned properly. This same helpful man sold me my bike lights, which I bought from his colleague Johnny (a very nice & polite man). Overall I am very impressed with Richard. He took time to listen, understand and undertake customer's concerns. He followed through. He never made me feel rushed, no matter how busy the shop got in the evening. I certainly will come back to that shop to buy more products based on the polite, caring staff that I encountered over the phone, or in person: I also spoke to Charlie and to Johnny. I get compliments on my new bicycle often.
Keep up the great work guys!

Apart from its reasonable range of stocked items this store is appaling. I have given ample opportunity for them to redeem themselselves but have had nothing but problems each time; rudeness, incompetence and shameful attempts at upselling items of no use.

Don't have a lot of positive to say about this store. I have brought 3 bikes from them. None of them were built properly. Gears all wrong. Everything in store can me found cheaper online. It's alright.