Halfords - Herne Bay Store

Very disappointed with service after turning up for a 9am Saturday appointment to have new speakers fitted only to be told no record of my appointment. Particularly frustrating as they had called me to arrange the appointment 9 days before after having to order in additional parts. I was asked if I received a text message or email of confirmation of the appointment, which I had not, but how was I suppose to know I would receive one? Was offered an appointment for a weekday evening or a week's time but with working away and being home for Christmas this was not convenient. I had tried to get the appointment with them before Christmas as the speakers were a present but understand they were booked out so earliest opportunity to suit was 30th December. The day didn't get off to a good start when at 9 am 2 other customers and myself were stood outside the store waiting for it to open and one of the other customers advising me they too had a 9 am appointment. For anybody reading this I advise you to make sure you get confirmation in writing of your appointment if you choose Halfords to carry out any work on your car otherwise you also run the risk of being let down and probably best to use a proper garage.

Useless understaffed waiting around for ages halfords need to sort it out

Very rude and unhelpful, awful customer services when something goes wrong, male staff member very threatening towards my husband saying were sort this out now throwing his arms in the air while I had young children present

Great service, helpful staff, recommend to anyone who requires car or bike assistance!

Great staff there got what I was looking for and the loads of cars camping and bike stuff there deffo would go there more.

Really friendly staff. Went in to get some advice on maintaining my gear set with my road bike and they showed me everything I need to know and now the gear set works amazing.

Helpful staff and not a bad stock range. Needs more motorcycle stuff.

Friendly staff willing to help good stock of parts and a good fitting services

Just wanted to say a big thank you to all the lovely chaps who fitted the new headlights to my very awkward Beetle this afternoon. They were not going to be beaten!!! Great service and everyone really friendly (and it was getting cold!)