Hertz Welwyn Garden City - 23 Broadwater Road

Terrible - I hire a van from them and arrange a collection for Saturday morning for 10:30 - no one bothers to turn up nor tell me they are not coming. I have to start ringing around to find out that they will be attending on Monday between 9-4. I actually have a job so will not be around so I am told I have to make it available which I had done on the time BOOKED! I'm then told to leave the keys but I clearly want to make sure I go over the van with the driver before they try and tell me there is damage which I clearly have not done!!
I am then told by Imran I will be charged for it not being collected!! This is horrendous I will not be paying for a complete mess up from your company!! I book a collection slot when I am around and not working I am not taking a day off because you couldn't collect when you were meant too.

Super helpful staff